Plumbing reviews in Indianapolis, Indiana

2-15-18
I called Gordon Plumbing since they were a vendor referred by AO Smith as a certified vendor. I was having a problem with my water heater not providing hot water. The tech came to my home and he had a great demeanor. He told me that I was not receiving hot water because there was lime build up. He said to fix the problem that I should install a water softener. Gordon does not sell water softener’s so I called another company to purchase one. The informed me that installing a water softenter is not going to make hot water flow through out my home. This is a measure that needs to be taken after the water heater has been flushed out. This is more of a preventive measure, that it would not remove all the existing lime build up. I called Gordon Plumbing back to inform them of this. The young lady who answered the phone was the rudest customer service rep, I have even encountred. She told me she could send out another technician but I would be another service fee after I had already paid 140.00 with no resolution to the problem. She customer service rep agreed that he should have offered to drain the tank but he never did. I asked to speak with the manager several times, she said “I heard you say that several times”. She never put a manger on the line, only told me that she had spoken with the manger and they could come back out and drain the water heater for another fee or cancel the appointment. I cancelled the appointment after being mistreated and spoken to in a disrespectful manner. DO NOT USE THIS COMPANY FOR ANY PLUMBING NEEDS THEY WILL NOT SOLVE YOUR PROBLEM AND WILL BE RUDE TO YOU AS WELL AFTER YOU HAVE PAID THEM. BEWARE!!!! 2-15-18

Patrick called 30 minutes before arriving. He came prepared. Fixed the plumbing issues really fast. Really pleased with my service. Would recommend hiring Gordon plumbing. I will use this company in the future.

It's been a while since I've used Gordon Plumbing, but they have always done a great job with plumbing and remodeling repairs in the past. I use to work at an office near Warren Park and they were our go to company if we had any sort of plumbing trouble. I would have no issues recommending them to family/friends today.

Rudy was awesome! Professional and friendly. Explained everything as he worked and thought he was exceptional. Will be using again if need be and recommending your company to others.
Mike Bush, of Bush Plumbing recommended your company to me.
Thanks so much!
Kelly Niles
Fishers, IN

I had been having drain problems with water backing up in my basement and had not had success with getting it resolved. I had purchased coverage on the sewer system and that company sent Gordon Plumbing today (Rudy, plumber extraordinaire :). He worked nearly all day to diagnose the problem and solve it, with many issues such as do exist in an old house. He even cleaned up afterward and took time to explain everything he did. I really appreciate Rudy and his level of service....thanks so much!

Overpriced, Unprepared, Bad Service, and Threatening

Before you think I am a hothead, read this: I called Gordon hoping for a more personal touch and maybe a less expensive bill than a larger brand company. Had a busted garbage disposal and a leak under the kitchen sink. I told the receptionist what I needed and asked about getting my own garbage disposal and having their plumber install it. She said , “You can do that but you’ll be charged $100 for the installation. I assumed that letting them install their own disposal unit might include a lower labor cost but did not ask. I did ask if their plumber would have a garbage disposal with him and was told, yes, he would.

Our plumber arrived. He checked under the sink and said he couldn’t find a leak, but there was an open pipe connection with dried material around the opening suggesting it was the source. He could not tell where the pipe came from given som extra lines from an old ice machine (not working or turned on). I asked him to plug the opening. He said he couldn’t because he didn’t have the right materials! He told me it was easy and I could just go to Lowe’s and do it myself. (Um, that’s why I called you.) So I asked him to replace the disposal. He told me he did NOT have one on the truck and had to go to a store and buy it. He returns with an expensive unit plus mark up, installs it, and shows me a bill for about $530 explaining that he had bought the brand that matched the broken unit and then billed me for the time he went shopping. That’s over 2 hours for labor and a bill of $530 for a garbage disposal! (Checking the leak took less than 10 minutes.) So I asked him to call his supervisor. He called and they did cut the bill but only around $75 and only after extended haggling. While on the phone, he makes this comment to his supervisor so I can hear him, “I’m not sure I’m gonna take any more of this”....as if he was thinking about getting physical. Like I had no right to challenge an outrageous bill. Don’t get me wrong I was not happy, but I was not threatening in any way. They got my money. I wouldn’t give him yours.

Would you want this man in your home?

My team found a water leak here at our community. I called a different company first, who never gave me an estimate. I called Gordon Plumbing, who sent out someone within 24 hours to check things out. Received a quote right after. Price was reasonable, and the crew who did the work were all business. Water was shut off for a limited time, and the work was done without any issues. I am calling Gordon Plumbing from now on!

I have been a customer of Gordon Plumbing for over 20 years…but today that ended. Customer service has lost me as what I would have thought was a valued customer. I set up a sump pump replacement/repair for a morning appointment and was told they would call before they would come my way…no call the morning of the appointment, no call that I recognized that afternoon…I called the next morning and was told that I did not answer the phone so they did not come. I asked if they left a message and they said no. I looked back at my call log, did not have a call in the AM, but one call at 12:43 from an unknown number. I have their number specified in my contacts and the customer service manager indicated that the technician makes the call not the office . Well the call was not in the morning first off, it was from an unknown number and no message. I requested for them to come today and they could not schedule me for over a week out. Obviously, they have so much business that they do not need mine!!

I called Gordon Plumbing to one of my rental properties to get a second opinion on an issue another company had looked at. They were expedient and friendly in their communication and the technician was knowledgeable and explained everything. Gordon Plumbing was able to resolve the issue without the massive overhaul recommended by the other company, saving me thousands. I have since used Gordon at several of my rental properties and their service and recommendations have been worth it every time.

Very disappointed with Nick and the office staff. He showed up on Friday to the apartment complex to check on a gas leak. I called their office and spoke to Amanda who said Nick was getting a quote together and I would have it right away. Nick also told this to my leasing agent in our office. Did not hear back from them or receive the quote all weekend and I have a resident with no gas. So I called yesterday to talk with Nick and see when the apartment can be repaired. Doh! They suddenly don't have any record of being at my property and are confused by me calling. Then a real rude woman gets on the phone and says we have no appointments til Friday. Sounds pretty fishy to me. You were in my office on Friday- come see yourself on camera! Very unprofessional!!! I would call Mcneely instead of Gordon's, they are rude and will lie! Mcneelys fixed the leak the same day I called them. So if you want to get the run around call Gordon's! Good luck!

Just wanted to give a quick shoutout to Nick at GP. We had a flooded basement and a failed sump pump. Gordon got us same day service which was great. But Nick was SO KIND when we were having a terrible day. He explained everything and helped us make a good decision for moving forward. We so appreciate this! Would absolutely call GP next time!

This is the most unprofessional company that we have ever dealt with. The worker lied and said he did something when he didn’t and he didn’t realize I was watching everything he was doing. The people in the office don’t know what they’re doing so how could the employees that go to the house know what they’re doing. They all are lazy and really believe you can get different results by running only fifty feet instead of one hundred. Stupidity. I wouldn’t recommend this company to anyone. They like to take advantage of seniors citizens and not fix the problems at all but make them worse and not give the home owner their money back. Ridiculous and sad that they are ripping off senior citizens

I didn’t have a service done, however I had an employee in truck #133 tailgate me all down Hague road this morning (5/31/24) at 0630. When the single lane split to 2, he rushed around me and started tailgating a Kroger delivery truck. Do better, both with service and driving safety.

Scott came out on the 4th to fix an issue at our facility. He did a great job and was very kind. Thank you Scott for getting us up and running. I’ll definitely use them again.

Had a major incident with our water heater yesterday. Gordon Plumbing dispatched someone very quickly.
Curtis, the technician, was a polite, extremely knowledgeable, very kind, and helpful professional. After an exhaustive diagnosis... he spent quality time explaining our water heater issues. His honesty and feel for people were reflected in the way he talked.Pricing was clear & was presented well in advance to make an informed decision. Great service. No issues. Amazing company with super talented folks!. Thank you.

We hired Gordon for a service call to help us find where a leak was originating from causing water to come into our condo through the ceiling. The tech only guessed at where the leak was coming from and charged us $120 for a service call. No service was rendered, just a glance at an HVAC unit and the water meters outside. We are left with no answers, no service, and still had to pay. I’ve paid less for actual service.

Gordon Plumbing did a great job fixing my plumbing issues. They were super friendly and fixed things quickly. Will use again.

I called utility shield at eight in the morning last Friday, Gordon’s called about an hour later to tell me they would be here between 12 and 5.
They called at 9:30 at night to tell me they are about a half hour out.
That was five days ago. Still haven’t heard from them.
I hired another plumber that was here in about 45 minutes.
Shouldn’t I be reimbursed?

They are very sweet when you call and no one mentions the fee for coming out. If I had known I would have called someone else. The tech came out walked around my house twice told me I had to pay someone else to remove the cabinets to get to the leak then left. For that 10 minutes they charged $120. When I booked the appointment they should have stated there was a fee for coming out so I could have made an informed decision. Thanks for nothing

Had new toilets installed today. The nicest young man did a great job and was very polite. His name was Gordon and deserves five stars excellent service would recommend them to anyone

Amazing customer service! two different times, Gordon Plumbing saved me money, time and stress. They respond quickly. they're honest and they do the job right, the first time!