Plumbing reviews in Indianapolis, Indiana

Punctual. Professional. Fair priced. McNeely replaced condenser and furnace for my home. Trustworthy employees and company that provides quality service.

Poor communications! No showed for scheduled appointment. Came snd left without even indicating why or if coming back. Had to call to ask what was going on. Rescheduled and came but in second visit, never explained what problem was or needed snd charged $710. Total lack of traing in customer service. Just lots of excuses. Wouldn't recomment to anyone!

In May of 2014, we installed a 2.5 ton Goodman air conditioning unit. The price was $1,600. We began having issues in August of 2017 with the unit. They changed the compressor twice, the inner coils, and added refrigerant a couple times. As they began guessing on the diagnosis of the problem with our unit and replaced our inner coils for $850. This was the last effort by McNeely to figure out why the unit kept failing. Eventually the bill ballooned to approximately $2,000 for a problem that started out with our compressor failing. The unit has now had three different compressors, a new fan, and electrical components. Once we challenged the bill, McNeely put a lean on our house. Once we obtained legal counsel, we agreed to a set payment and to part ways. Anyone in their right mind would have never agreed to spend $2,000 on a unit we purchased for $1,600. We could have simply replaced the unit for that. As of August 2018, we now have our 4th compressor failing. I change the filter every three months and ensure regular maintenance is completed on the unit. Proceed with caution!

Im a 21 year veteran that purchased a water heater and had it delivered to my mother’s house, because I’m currently stationed overseas I couldn’t oversee the install . My mother had them install the brand new water heater which was purchased with warranty. And the technician installed it wrong and said it didn’t work. But still charged her. This company is a disgrace

The plumber who came to my house was extremely unprofessional. I asked questions and he treated me like I didn't know anything. I'm not a plumber so obviously my knowledge will be limited.

He performed worked and then told me he couldn't guarantee the work because he wasn't the initial plumber to install my shower. He was unable to tell me how to make payment or what the cost of the work would be. He proceeded to make me wait for a lengthy amount of time before he could determine how payment could be collected.

I do not plan on hiring McNeely ever again for my plumbing needs.

I love McNeely Owned, and that includes Kim, the owner. The employees who have worked on our HVAC and plumbing rave about the owner. I know they won't upsell customers. I have recommended them to other condo owners where I live. I have total confidence in the employees. They know their profession and craft. Thank you, McNeely. (This is an unsolicited review!)

Everything about my experience with this company was great. Their tech (Mike) provided exceptional service, repair, and explanation of my unit after a prior company did not get it working. Office customer service is also superb. What a great company! 👍🏽

Greg, Ed, and Devin did an amazing job changing my furnace. They were so nice and accommodating! It's hard to let strangers into your home but they felt like friends at the end of the day and the work they did is amazing! Thank you so much guys!

Sent to rental property didn’t do anything came back said I needed to just replace furnace quoted $6000

I Sent out a different HVAC company who actually knows what they are doing. Thermostat was wired wrong $120 and tenants are happy.

If they quote this garbage ALWAYS get a second opinion.

I am the property maintenance supervisor for a local condo Association and the residents that have had to deal with McNeely and their plumbers have made it a point to let me know that they were incredible to work with compared to other plumbers that we've had out in the past. The staff is great at communicating with the residents on every occasion which is a rare quality sometimes in the plumbing, And they will go out of their way to do anything that they can. My own personal experience has shown me that customer service quality at their office is always a pleasure to work with as well

I’ve used McNeely as a maintenance technician for multi-family properties for both plumbing AND HVAC services. Hands down, one of the best companies I’ve worked with. Communication is always on point, they’ve even fit me in for services when I know they probably didn’t have the time to. Will use them more and more and time goes on.

I used this company as a maintenance supervisor for multi-family housing. We used them for plumbing and mechanical. I never had an issue with any of their employees, they did their work, showed up when I was told they would, and never received complaints from residents. The techs were always willing to explain what issues they found and how they were resolved, and would answer any questions I had. I would use them for my own house if ever needed.

Very 5 star customer service. From personally answering phone, scheduling, arriving, clear big picture communication, resolving issues promptly. I've used McNeely plumbing for water heaters purchase and installation, plumbing in gas and water. Very knowledgeable and experienced.

My Washer drain was overflowing up out of the drain. I tried “Snaking” it and only got to the 15’ mark before my snake twisted up and failed. My Maintenance didn’t have the needed tools to do the job so he Called McNeely and Tim came out and used the correct medium sized Snake to clean the drain out. No mess, no problem. Had my washer draining efficiently within minutes. Thanks Tim! ⭐️⭐️⭐️⭐️⭐️ Good job! Fast and friendly! Highly recommend!

Did not use their services, however, I had unprofessional interaction with one of their service guys on I-465. Not only did he refuse to let me merge onto the intstate, he proceeded to flip me off. These are the guys representing your company, which I will make sure I never ever use in the future 😁

They came out to fix my heater and the technician did a fantastic job. I highly recommend them.

We recently had a fantastic experience with McNeilly Heating & Air Conditioning. Russ Woods was a very knowledgeable salesperson who worked within our budget and finalized the sale while beating the competition. The installation was completed in just one day and done professionally. There is simply no comparison between the previous system and the new installation - what a difference!

The installation crew, Jeff and Luis, did an excellent job. They were meticulous, efficient, and made sure to clean up the area with great care. We truly appreciate their hard work and dedication.

Thank you to the entire team for the great service! Highly recommend McNeilly Heating & Air Conditioning.

AVOID! HORROR AWAITS! Charged 6 hrs./$688 labor to install a simple 50-gallon gas water heater! How it went? “G” appeared with wrong type heater (electric), charged to go back and get a gas water heater; installed lower grade gas model than requested; new unit has horrible noise when faucet was turned off (video); twisted off inlet to water heater…did not replace…did makeshift repair and charged me; ripped entire water circulation unit & home phone lines of the wall & and simply left them dangling (photo); unbraced circulation unit sags and sways which stresses inlet (video – I think it would have fractured in week!); heavy metallic waste discarded in damp laundry pile (ended up in our washer and dryer); each stair step (light color carpet) stained with rusty sediment; warranty and manual left drenched in water; rusty metal screw dropped on carpet - family member stepped on it; reinstalled urethane insulation on cold water inlet; “G” said I required a thermal expansion tank installation (false: we have an open system – no backflow valve); hot water circulation pump valve left in off position (two bathrooms did not have hot water); did not wear Covid mask during entire installation. And there were issues from McNeely’s office: nothing in writing; no written estimates; no diagnosis of leak/problem; errors in transcribing almost all details of request (example: lost our address after request was placed); appointment cancelled/scheduled for Christmas eve; promised but failed to help process valid Rheem warranty (McNeely is a Rheem ProPartner); not truthful in BBB affidavits concerning this affair. I could add much more! But, be warned, this is what you will get if you hire McNeely!

What a pleasant experience with this McNeely. I had the most honest and amazing service tech, Dave, come and repair an ongoing leak. I was so impressed starting with the delightful gal that answers the phone. I'm guessing she is the hub of the wheel to make things go smoothly. Dave was efficient, timely, and cleaned up everything before his departure. One thing that also got my attention, is that McNeely doesn't try to sell me things I may or may not need. I HIGHLY recommend them!!!!

I had been very pleased with their service. I actually had to have them out two times within two weeks for two different problems, i’ve had to call them twice about cashing my checks, which still has not been done. I told the lady they were messing up my checking account, she said well just deduct it that she couldn’t do anything without a service order being written why does it take the technician so long to write a service order, I told them I wouldn’t be doing any business with them again and she said we have a nice day and I was not very pleasant but I mean really four weeks to get my check cashed? They did just lose a customer.

My experience with the two gentlemen was outstanding. They were very professional, very nice and so attentive to the details at hand. The dryer had to be removed from the room where the water heater was put, and there was a mess under the dryer. They offered to clean it up for me, even blew out my dryer vent bc it was clogged. They went beyond the duties of technicians. I so appreciated it all because I just had back surgery, and cannot do it myself. They both deserve a huge thank you from myself and my husband.
Kathy & Marty O"Brien