HVAC reviews in Plainfield, Indiana

I am part of maintenance plan. HVAC, plumbing, electric. I had issues with a drain and they evaluated my problem. No cost. Friendly and courteous. I'm happy with my choice with Bassett.

We were going to get work done by another provider that we’ve been instinctively relying on however after calling Beckett out we will be re-evaluating that going forward.

Matthew was able to replace our panel on the same day, for a much better price, and with far more knowledge than the technician sent out by the other company. The panel looks great, has fixed the issue, and he even did some minor cosmetic fixes to make sure it fit properly with the siding as there was a gap due to the new panel we wanted being smaller.

Fantastic tech. Routine maintenance appt, but he found a potential problem with a condensate gasket under warranty, and promptly scheduled the preventive repair. BOOM! He also assisted me with my hi-tech thermostat and linked it back to the internet. He did everything but find my dog. WAIT! He did that too!! 😁

Quick friendly response from all the staff. Technician was extremely helpful and honest. Good prices for an urgent weekend call. Highly recommend.

Brady came out to do an electrical safety inspection and did a great job. He was punctual and polite and didn’t try to over sell anything I didn’t need. Definitely recommend.

We've been Bassett customers for over 30 years, which makes this review difficult to write.
During a routine fall check on 12/12, our technician identified pitting on the heat exchanger and shut off the furnace due to a potential leak—though no leak was detected at the time. He recommended purchasing a new furnace rather than utilizing the lifetime warranty we later discovered covers the heat exchanger.
With temperatures in the house dropping to the upper 50s, we called for emergency service. A second technician confirmed the furnace was safe and shouldn't have been turned off, but the heating issues persisted.
Ultimately, a technician from another company resolved the problem: an extremely dirty filter was causing the unit to overheat. A simple cleaning fixed everything. Unfortunately, neither Bassett visit included a filter check—a basic step in any routine maintenance.
We had hoped for better after three decades, and we'll be exploring other options going forward as leaving two elderly customers in sub-zero temperatures twice is just dangerous.

Ryan Reynolds came to my house yesterday! Who knew Deadpool was a great electrician. He is an excellent worker-knowledgeable and efficient. He was friendly and offered tips on electrical maintenance. I would definitely recommend him and will ask for him in the future.

Josiah was great! He communicated clearly the things he saw without being pushy. He also was able to answer all the questions I had!

Tech was very pleasant and professional . Asked me several times if I had any questions and explained why he did and why. All the techs from installation to service have been great!

The courtesy & professionalism the company exhibited particularly the electrician Mr T Stephens outstanding! The experience of service provided exceptional! Thank you for remarkable insight & information I’ve received! Basset gave a free estimate to replace aging electrical panels.

I don’t even know where to start! We had bought a newly renovated house which looked great but the work that was done was horrible even tho an inspector said everything was all good. With that we had a water leak that had flooded the basement with a foot and a half of water and a gas leak. From there we called Bassett and on the same day we had Matt come out and he pointed out how bad the previous work was. Especially things I didn’t know about being a new home owner and new parents, his main priority was making sure our little one was safe! He talked us through the issues and what had to be addressed. and took his time to explain everything. The next day Matt had brought Wolf with him and I’ll say being a 19 year old n this industry he was super polite and was serious about his work. The both of them worked the whole today to make sure we were satisfied 11am to 11pm to re-plumb our whole house and make sure everything was up to code and that we were satisfied. They even went the extra mile to take care of some minor things free of charge and leave us with some extra material just in case something were to happen. So with that said, I highly recommend Bassett! Matt and Wolf especially did an outstanding job and we are completely overly satisfied with how hard they worked to make sure everything was all good before leaving!

Repeated Emergency No-Heat Failures & No Follow-Through

We’ve now had multiple emergency “no heat” calls on our commercial Ameristar unit, which is still under Trane warranty.

First visit: The technician diagnosed a failed component, got the unit running, and left.

Second failure: We were told the ECM blower motor (possibly relay as well) had failed. This occurred during extreme cold temperatures and forced us to close our retail shop. We were told a replacement motor was being ordered.

Despite technicians taking photos of the exact motor and model/serial numbers on-site, the wrong motor was ordered. When the tech returned to install it, we were told he “got the old motor working” and that it was just a dirty filter — even though we pay for biannual filter service under a maintenance agreement.

Later, management admitted the motor that was ordered was incorrect again and they were unable to locate the correct replacement part — despite the unit not being that old and still under manufacturer warranty.

I requested documentation showing that they were actively working with Trane to verify the correct OEM motor. No documentation was provided beyond a general email from the manager — no case number, no confirmation of manufacturer involvement.

Now the unit has failed again.

When I called the manager, I was told he was on vacation and to call the office. The “office” functions as an answering service. I left a message. No one returned the call.

At that point, we had no choice but to seek another HVAC provider.

Emergency heat issues in a commercial setting require urgency, follow-through, and clear communication. Unfortunately, when we truly needed support, there was none.

Miguel boyzo did a great job. Fixed the plumbing issues we had. Explained what was needed and how to fix it. He went step by step showing how it was done and the finished procedure. Great job I will use them again. We had the AC/heat done and now their pluming crews here and all have been great.

Samuel was great! He kept me very informed about what the issues were. He was able to fix everything we requested, promptly. He was super friendly and knowledgeable. 100% recommend to others.

Shawn was really fast getting to our house on the coldest night. He is so knowledgeable and his problem solving skills are off the charts.
My husband and I enjoyed learning things about are unit from him also.
Thanks so much on Bassets team fast response.

Very impressed with Zachary's prompt arrival and very thorough check of equipment. He was very professional and actually rewired a much needed task that I've been living with for awhile. System running nice and quiet now and I'm sure my electric bill will decrease immensely! ps Thank you for putting up with my scared little dog that barked constantly. Sorry ...

Both Todd and Israel were fantastic! The lady who took my initial phone call was also amazing. Everyone was super helpful. Very prompt service! Israel took extra time to explain everything about the water heater to me and make sure I didn’t have any questions before leaving. Super happy with the service!

Ryan did a great job! He was friendly, professional, respectful and explained everything in detail. Will be using this company in the future should I need further work done! Great job Ryan R!

Ryan was extremely polite, knowledgeable and helpful. As a new first time homeowner he helped me be more at ease in making a house into a home. Also provided me with an estimate on much needed upgrades. Couldn’t do the work at the moment since im still slowly moving but will reach out to Ryan at Bassett.

Same-day service and actual humans!
​After Peterman Brothers left my family in the cold for 8 hours with nothing but a chatbot, Bassett Heating and Cooling saved the day. I called Bassett and they got me in SAME-DAY, and the tech even arrived EARLY.
​My technician, Stailey Howson, was phenomenal. I had a difficult situation with a part that had failed multiple times, and Stailey was incredibly knowledgeable and professional. He answered every single one of my questions and handled the technical side of the repair perfectly. It was a massive relief to deal with someome who actually knows his trade and isn't just part- swapping.
​Every company offers protection plans now, that’s standard ,but Bassett actually delivers on theirs. Unlike Peterman, who hides behind an AI bot named “Simon” and a "Members Line" that goes nowhere, Bassett has live people you can actually talk to and a true 24/7 service department that shows up in an emergency.
​Don't waste your time or money with the corporate deception at Peterman. Call Bassett Heating and Cooling, ask for Stailey, you’ll actually get the service you’re paying for. Thank again for fixing us up nice and warm.

Great experience with Josiah. Did an excellent job and made me aware of a problem with flue going from furnace to chimney. Ordered parts to do repair as quick as possible. Very satisfied with the service provided and personable attitude of Josiah. Would highly recommend Bassett for your furnace needs