HVAC reviews in Plainfield, Indiana

ARS staff (from sales, installation, and service persons) were excellent in all ways that mattered to us. Replaced 30yo gas furnace in crawlspace. Communicated well, arrived on time, spent over 4 hours, cleaned up and treated our home with respect, even though the job was physically challenging. The friendliness and courtesy of all staff stood out!
Recommend highly for HVAC.

At the beginning of the season, like a lot of people, I saw the Lowe’s HVAC tune up special and since I just bought my home in August, I figured it was a great deal and way for me to get my system checked. The technician was knowledgeable and made me feel at ease.

Fast forward to yesterday, I came home and discovered that my heat was blowing cold air. I immediately called ARS and they had someone at the house in an hour! Michael was so kind, knowledgeable, and professional! Thank you so much

Previously, I would have given five starts across the board. The installation of my furnace was beautiful. The plumber named Robert was so helpful and reminded me of my late stepdad. However with the recent events of trying to schedule a routine maintenance appointment has been a disaster! We have scheduled in September, to be told that they never got it scheduled. Scheduled another appointment where they again did not show, stating that the emergencies were high and priority. We rescheduled again, today no show. We call the customer service to ask why, the customer service rep tells us again that emergency services were highly needed…. We push further and are sent to dispatch where she was very rude in informing us that it was not emergencies but that they couldn’t contact us. I do not believe that anyone tried to contact us as there were no missed calls. At this point, I will call a local HVAC technician and just have them take care of my needs.

Ps. I hope Robert gets to retire! He’s such a hard working man.

ARS has always come through for my family! Whether it’s just to take a look (as they did last weekend) or to replace an entire system (as they did a couple years ago) they are always courteous, respectful, professional, precise and efficient. They clearly explain things to us and I feel like I can trust their service. Thanks again for coming out on the coldest day of the year to take care of my family. This speaks volumes of your reliability and responsiveness!

We bought a new unit at the end of last year from you guys and after one month it stopped operating. We had your tech out and he couldn’t repair the issue. The next day we another tech out along with the supervisor who informed us that our unit that we had just purchased was oversized and that we would be hearing from you guys. I didn’t hear anything until 3 days later after I initiated an email. The dispatcher/scheduler then called me to set a reinstall. We scheduled it for the next week. So far it has been operating fine. But what about in a month? Who knows? But what I do know is that I haven’t received an apology for your screw up and haven’t received a call from the service manager or been offered any remuneration for our inconvenience. Please advise on how you can make me want to do any further business with your company.
For some reason, I never posted this. However, I have since had to call for service again when I tried to use the AC and a main fuse blew.

The technicians installed a water heater for us. They were nice however it took a long time, had multiple leaks they had to fix before they could leave. When they left the water heater works well but they spilled water on our carpet getting the old tank out, left metal shavings and debris on our floor, burned our other pvc pipes near where they were working, and chipped our threshold at the top of our stairs. We cleaned up the debris and cleaned our carpets.

Very good service and at a very reasonable price. Technician was professional and friendly. Explained everything and offered and additional service free of charge to inspect the lines.

Samuel did a great job, he worked patiently on my outdoor drain. Got it going and also recommended some advice on going forward with recommendations on what to do to rectify a solution by keeping our drain functioning. Price was very reasonable and will use them again

Cold line break due to cold, repair great,also had the replace both old and damaged but not leaking faucets. Would be nice to have better clean up, but not their job

PLEASE WATCH OUT with this company and always get a second opinion before approving major HVAC repairs.

I called this company because my electric furnace blower would not shut off after the thermostat reached the set temperature. The blower would continue running for 30+ minutes nonstop.

Before the technician arrived, I had already done basic troubleshooting and suspected a stuck relay on the control board.

When Michael Beffano came out, he checked the air temperature at the vents and looked at the thermostat. He removed the furnace panel and pulled out a multimeter, but the only electrical test he performed was checking the incoming voltage (around 210V). No testing was done on the blower relay or control board outputs.

He then had me disconnect the white thermostat wire (W). When the blower continued running, he appeared surprised, even though disconnecting W only removes the heat call, not power to the blower motor.

After only a brief visual inspection, I was told my heat pack, motherboard, and additional components had failed and that I would need a major repair totaling $1,700. He proceeded to ask if I wanted to schedule the replacement.

I was honestly shocked at how quickly the conclusion jumped to replacing multiple major components without deeper electrical testing. It didn’t align with the symptoms.

I paid the $109 diagnostic fee and decided to decline the “replacement”.

I ordered a replacement control board for $17, installed it myself, and the issue was completely resolved. The blower shut off normally.

It’s extremely concerning that I was quoted $1,700 for a problem that ended up being a $17 control board. Whether this was a rushed diagnosis or something else, I’m not sure but this experience left me frustrated and disappointed.

Please slow down before approving expensive HVAC repairs. Ask detailed questions. Get a second opinion.

It could save you a lot of money.

I’m really frustrated with ARS with
Sewer line they installed in 2019. It was determined this work was done inefficient/wrong. So ARS installed a second new sewer line in 6 years . They also messed up our Land Scaping of our personnel residence. The supervisor said they would stand behind their work with it being a 10 year warranty and then charges us $12,000? I’m sorry they should stand behind their work and there should be 0$ charges for full project. Plus leave our yard as closely as possible the way you found it ? Plus ARS dug
Electrical/wires for house and garage Fri- afternoon and would not fix until Monday with electrical wires sticking out of the ground. “A clear safety issue”. I Tried reaching out to the supervisor Dan with no response.?” Help”

Bobby did a good job installing our new HVAC system. On time, very professional and answered all my questions. Highly recommend.

We got a new water heater at Lowe's and had ARS install it through Lowe's. The gentleman that came in and wrote up the order and made a list of what was needed for installation was a very nice clean cut young man. The young man that came and did the installation was very nice also clean cut and nice looking and knowledgeable about the water heater. He got the old one out the new one put in and cleaned up after himself really nice. It was a real pleasure to have these two young men in our home!

I have used Lowes for many home projects as I trust their integrity to find good and fair partnerships with installers. Your company was not honest or fair with pricing which quoted $3400 to install an electric water heater. This did not include the cost of the water heater. I asked the quoter to breakout the cost so that I could understand why it was so high. He said your company didn’t do it that way. I requested a reduction and was offered a monthly payment price, a 10% discount and finally the “best” price of $2500 to install.
I begrudgingly accepted this “best” price as I wanted to get the job done before my water heater failed.
On a positive note, the installer was nice and did a good job. I am satisfied with the install but upset at the unfair and dishonest pricing.
I provided the same feedback to Lowe’s and am reluctant to refer or use your company for any future needs.

I had my air conditioning system and my furnace replaced today by ARS! It's funny because I did not even plan on getting it replaced today but while shopping at Lowe's on friday i was approached by one of their employees who educated me on the partnership they have with lowe's and all of the discounts I could receive so I went ahead and did a quote on sunday(yesterday). IT WAS ALREADY INSTALLED TODAY!! We could not pass up the opportunity as it was half the price of other big name companies! Everyone I came in contact with was so kind and professional and very informative! HUGE SHOUTOUT TO JALEN AND JORDON! They were the installation text that came out to my home today.Very professional! Delayed runners down to keep my carpets cleaned even after I told them i'm getting ready to replace all of my flooring.And that it didn't matter. They cleaned up after themselves and they double checked everything before they left! They also showed me how to work.The new wifi thermostat, which is important to me as I am not very tech savvy! In my profession, I work with homeowners on a daily basis and one thing that is so important is the customer service piece.They definitely delivered today! I will definitely be recommending.
This company from here on out!

Awesome 👏 deal. Two of the best young men came to my house with the best work ethic and worked all day putting in a full HVAC system. Great job gentleman!!!!!!!

Needed to get sewer service, called them and they came quickly. Had to do a big job for me and the excavation team did such a great job. They made sure we could still use our amenities. They got the job done quickly and were very nice, thanks alot guys🙌

Water softener system installed and flush and service tankless water heater. Great white glove service.
Great service technician. Seamless job and great price for the product and professional services highly recommend Lowes and
ARS Rescue Rooter for all you installs.
repairs,
and maintenance work. Hassle-free top
quality service!

Things started off Good at first but, for the last couple weeks having problems with high Dew point" Atmosphere showing wet but the air conditioner is giving me the temperature I want.. if I want 69 or 70s okay but, it's Not getting Enough Moisture out of the air... Been waiting a week for follow-up and solution to this Problem with My New Lenox...

Great work again!! Always a pleasure! Lydia was very good and professional!! Enjoyed working with her!!

Love my new furnace. I can’t believe I ordered it and it was installed the very next day. I would recommend comfort air to everyone.