HVAC reviews in Council Bluffs, Iowa

Once no one showed up. Has been out multiple times without fixing then when I tried to get him to come out on a night or weekend he very rudely told me would be charging extra for OT hours.

I was impressed by the professionalism and care that was taken in repairing my air conditioner. Despite it being a very old unit, there was no attempting to sell me a new replacement unit just fixed the existing one. Also did a nice job of explaining what was wrong with it.

Highly recommend this service. John is honest, straight forward and always willing to work with you to get your family taken care of. Great company, amazing service fast and quality assured.

Called the main number once each day over two consecutive days, spoke with a lady (who was nice but uninformed with the business) each time. I asked to speak with someone about getting a part. The lady took my name and number and said someone would call me back. First day came and went, no call. Called back the second day, spoke to the same lady again who still had the note and told me the same thing. Second day came and went, no call.

Down right terrible service, I'd give a lower rating but I can't.

Called when our furnace was not working and they sent someone out to look at it. He said they would be out the next day. I waited two days and did not hear back so I called. The same day I called they showed up without calling but luckily I was home. They had to order a part and then after a few days they came back and fixed the problem.

We will ALWAYS call Moore’s. They are knowledgeable, honest, prompt, and they don’t try to sell us things we don’t need. They are so kind and do great work every time.

Quick service. Did not over sell for unneeded services. Got the issue resolved, which did take two visits. But when the issue popped up again they got there within minutes to obtain the issue happening. Highly recommend.

John at Moore’s has taken care of our whole family’s heating and air. They have done everything from complete replacement to annual maintenance. They are very dependable and professional as well as reasonable in prices. Our family will use their service as long as they are in business and recommend them very highly.

Chris was very professional and did a great job. He explained everything to me and went the extra step to make sure my outside unit was clean. This is my first experience with your company and I am very impressed. I know who I will be calling for any problems in the future. Thanks again!

This company does great work. A few months ago we called because our water boiler wasn’t working, Pat had it fixed the same day! Now our A/C wasn’t working, Pat came and fixed what another company messed up and got our A/C working!

I've had them service my furnace and AC. Very reasonably priced along with super friendly. I even had them order an AC motor for me once and I decided to install it myself to save money, however the wires were different. I called them, he came down and wired it up no charge. Great service!

Friday morning, we smelled an odor of gas and had to call Black Hills. They came and tagged my furnace as hazardous! We had Burton came out and quoted THOUSANDS of dollars in repairs - basically thought I needed a new furnace.
As a single mother of 3- funds can be tight I thought I was going to have to take out a loan and everything. I had a couple of good friends recommend Moore’s and I am soooooo glad I called them !
I called Friday afternoon- they said they would be at my house first thing Monday morning and that they were . Changed my gas valve, cleaned the flame sensor and checked for leaks! For waayyy less than what Burton would have !

You a guys are great and I will definitely recommend you to EVERYONE every chance I get !

Had some other company come out to my house and they said there was a bunch wrong with our A/C and charged us for doing nothing! So we called Moore’s, best thing we have ever done they came same day and took him 15 mins to fix our A/C! If you want honest and good service please don’t waste time with the other guys call Moore’s!!!

A positive experience from the call to schedule the work all the way through the service visit. Everyone was friendly, prompt, and professional. Service technician Pat was on time, efficient, and explained everything well. Others had told me I'd need to replace my 25-year-old furnace but Pat had it up and running in less than an hour, at a far lower fee than I had anticipated. This appears to be a very reputable company; I'm quite glad I chose them.

They showed up fast. Very knowledgeable service technician. Affordable price for their services. Didn't up sell parts i didnt need. Their technician Pat was very polite and worked fast. Got us up and running in a half an hour. Great job will recommend to family and friends.

Chris came out to service my HVAC system before we move! He was on time, super nice, thorough, and explained everything that he was going to do! I will recommend Moore Services to all my friends!

I submitted this negative review after a frustrating new home build process. We did have HVAC issues, but Moore's has since resolved every issue and continue to be professional. The measure of a good business is not how perfect they are, but how they respond when there is an issue, there response has exceeded our expectations! We have built 2 houses where both contractors used Moore's Service and in both we have had issues that Moore's Service was not able to resolve. We are currently in the 2nd home and like the first home have found an HVAC contractor that has identified the problem and addressed the problem. Also, horrible response from Moore's Service. My last attempt I went to John, I believe the owner. Spoke to him twice and still have not received a call back.

My furnace went down in the wee hours of the morning on the coldest day of the year so far. No one I called was available for days (including the contractors I pay $30 a month for in a service plan) -- except Moore's. Very smart, skillful man came two hours earlier than expected, diagnosed the problem in thirty seconds, maybe an hour and a half to get the part from Omaha, fixed in twenty minutes. He even gave me some fun facts about the history of my old house and why there were all these odd little things in my basement. Yeah, some sticker shock with the cost, but I'm told if you call John he'll work with you. Outstanding, and highly recommended.

We’ve been using this company for our HVAC needs for years now. They’re very professional and great to work with.

I was anxious about calling any HVAC company given the horror stories, but Moore’s came recommended to me for their quality and integrity. That is exactly what I received from the moment I spoke to John on the phone and it carried through when Chris came out and professionally did all his checks, fixes, and recommendations.
I am relieved over how awesome the entire interaction went. They have earned their positive reputation!

We'd been having a consistent, irritating problem for 2 winters. We had several companies come to repair and every one of them tried to tell me my furnace was shot and needed replacement. Chris from Moore's came and in 15 minutes found the problem and fixed it. We are looking at a few more years on a good furnace. I won't hesitate to call Moore's again. Honest, efficient and knowledgeable