HVAC reviews in Des Moines, Iowa

Nick & Mack came into my home, respected me & my property and resolved my water problem. They were both very respectful young men.

Dylan is great, keeps you informed, shows great concern for satisfaction. Just a super guy!". Have always had great service from United. A real keeper!

Do NOT hire this company! You will REGRET it! If no stars were an option I would have chosen that. Here it is in a nutshell:

I saw they had a deal on Groupon to come out and look at your A/C unit. BEFORE I bought it I called the company and asked the lady if I could use this Groupon to have them come out and give me an estimate to fix my A/C. She said YES. So I made the appointment. Earliest they could get to me was 2 weeks. Meanwhile the temps have been in the high 90s everyday while I’m waiting. Feels great.

The guy comes out and looks at my unit. Tells me there isn’t enough coolant in it. I asked him if that will fix the problem, he says yes. I authorize him to fill it up and he does so. The whole time he’s talking to me and explaining stuff to me about my unit as if I’m HVAC certified (I’m not). I consider myself to be of average intelligence but I know NOTHING about HVAC systems. I work with cloud computing and software, not A/C units and furnaces. I told him I didn’t quite get the concepts and he looked at me like I was an idiot. He said “come on man, you don’t get this?” If I told that to one of my customers I’d be out of a job in a New York minute.

So when he was done he didn’t even bother to check inside to see if it was kicking out cool air. I asked him if it should be fine for now and he said YES. I hand him my Groupon (assuming there would be additional charges because of the coolant he put into the unit) and I asked him if I could apply the value of the Groupon. He said no. I told him I had called and talked to the woman before and she said I could use the Groupon as it specifically states its good for “all goods or services”. I pointed this out to him and he huffed and puffed about it and kept giving me very condescending looks. He ended up calling his boss who authorized the usage of the Groupon.

In the end, I still had to pay almost $200 on top of the cost of the Groupon ($43) for 30 minutes of “work”. The kicker is, THAT DIDN’T FIX THE PROBLEM! I spent almost $250 on NOTHING.

Since my A/C is STILL not working, I’ve to pay yet another company (who came out within 24 hrs and only charged me $50) to give me an estimate. He immediately saw the problem and quoted me a price of $400 to fix the unit.

Learn from my mistakes and arrogance of trying to get a deal and hire SOMEONE ELSE.

United Heating & Air Conditioning did a stellar job for me. I had a gas leak in my kitchen that neither my husband nor MidAmerican could find. United was recommended to me by a co-worker and they not only found the leak, they had it repaired in under an hour. They also showed genuine concern that my house could have literally exploded because of the leak. I feel very fortunate that they were able to do the job in such a professional and efficient manner.
Thank you,
Kelly Parker
Des Moines, IA

If you work with company, be sure to have a contract signed. Know exactly what equipment and service you are getting. Get a flat fee. Get an invoice of any payment. Record the date and time of any phone call, text, or other type of conversation. Record all phone calls. Never schedule an appointment at an inconvenience to you, such as during your normal work hours. During an appointment, try to always have a friend or additional family member present during the service as to be a witness. Take photos during their service. Should they miss an appointment, document it. Be ready to bring all this information to small claims or a lawyer. You'll need it. Good luck to all using this company, be ready for an unpleasant experience.

Called to see if I could make an appt to have a technician come out as I was having a city inspector come and look at property. The gal in the office told me she would call her technician and call me back. When she did she said he would be there when he finished up and he would be there before the city inspector arrived. He was there within 45 min and fixed my issue before the city inspector arrived. Pricing was very reasonable. They saved my day!

DO NOT USE! Horrible service! I purchased a Groupon for Heating and Cooling services. I scheduled my first appointment and took the afternoon off to be home during the hours of 2-4pm, when they said they would be at my house. I got a call from the servicer around 7pm saying he wouldn't make it and to reschedule the following day for sometime between 5-6pm. This time nobody showed up, and none of my calls to their company (happening on a daily basis now) have been responded to. All I want is a refund. I've been asking for one for over a month. I have contacted the BBB regarding their service and hope something works. Until then, I will continue to share how horrible this company is to work with.

"Kris is a fantastic plumber. He is very knowledgeable and experienced. I have had a continuing issue and he has continued to work through it. Everything United has done has helped, but they have been hindered by home serve who due to a technicality will not allow them to do what would ultimately fix the problem. I am impressed with United, not as much with HomeServe. I would recommend United and Kris to do your plumbing jobs.Now I need to work with HomeServe to see if we can get this job completed.".

I was directed to United through my home warranty company. When Dustin came out to service my AC unit, he needed to contact my warranty company to find out what was covered since my unit was not installed correctly by another company. My warranty company basically told Dustin that they couldn't do anything for me and to basically collect the service trip fee and leave. Dustin stuck around and was able to get my AC unit working in less than 20 minutes. THIS is what customer service looks like. I am more than appreciative of Dustin and the United team. Thank you!

Do not let this company into your home! This is a classic bait and switch operation. This company has an “F” rating with the Better Business Bureau. I scheduled a tune up for my AC and Heater because I had a Groupon. When they arrived they said they couldn’t accept the Groupon because my system was in such bad shape. They said I would need to perform $500 in repairs before the system would be in good enough shape to perform the tune up. I agreed to perform the needed repairs for $500, so we scheduled an appointment the following week. But when they came the next week they took the entire HVAC apart, and then said it was actually going to cost $2,000, not $500 as we had originally discussed. They said my only choices were to spend $2,000 on the repairs, or do nothing at all and pay their labor charges for taking the HVAC apart. BAIT. AND. SWITCH. So I told them to do nothing, and the guy wanted $348 for “work already done”. The only other thing they did was clean the condenser coils on my AC compressor, which is only a $50 job at most. Since they did absolutely nothing to my actual HVAC unit (except take it apart), they basically wanted $348 for cleaning my compressor coils. And they didn’t even do a good job cleaning the coils, when he left there was still tons of debris piled up inside my AC compressor: leaves, rocks, trash, etc. I agreed to the $348 charge just to make the problem go away, but when the charge hit they actually took $385, which is $37 more than what I had authorized. When I called the owner to complain he said he would mail me a partial refund; but nothing ever came. I was stuck paying $385 for about $50 worth of work, and I had to get my money back for the Groupon since they wouldn’t even accept it. AVOID THIS COMPANY AT ALL COSTS.

Dustin advertised a trailer for sale on a social website featuring the name of this business. We agreed on a purchase price and a time to meet; however, Dustin never showed up, would not take my calls, and did not acknowledge or reply to my texts. I even called the business number and they stated he was out on a job and would be calling me - he did not. I finally got him to text me back and he stated his wife had medical issues and that I had talked to his answering service & they are supposed to tell everybody what they told me....that he was out on a job & he would be calling me back. This is a terrible business model. He ultimately said he was sorry for the inconvenience, but if you choose to use this company be prepared for dissappointment.

Bought a Groupon to service my furnace. Called and got an appointment for them to come out between 10am-noon. 1215 and I called to find out where they were at. I got their answering service and was told I would get a call back. No one called me back. So I called the following day, and again I was told they would call me back. Weeks later and still no call back. Thankfully Groupon gave me my money back. Good luck if you try to use their service. Hope you don't waste a day off like me!

I wish I could give zero stars! Beyond poor customer service and even worse work performance. They blew off my first appointment and then didn't even look at the non-working AC unit on the second appointment. The technician was in my house less than 3 minutes and stated that the compressor was bad without evening looking at or checking it. It took him longer to collect my payment than he spent inspecting the issue. I definitely felt taken advantaged of when he left. STAY AWAY FROM THIS COMPANY!!!

The owner of United Heating has no business acumen. Dealing with him was very frustrating. During last winter's Polar vortex we had to use space heaters for three weeks and he never kept in contact as to status of parts or replacement of furnace. Now issues with AC & when appointments were scheduled he never kept in contact. This he said he would be at our house beterekem 12 to 9. I made trip back from Davenport to meet gom. Never showed up or called as to why he waa a no show. His office called to say he would be by Friday morning at 8. Never received a call as to why he would be delayed. Again I had driven in from Davenport for this repair appointment. A person from company arrived at 3. I missed 2 days of work only to be charged $312.75. his company should pay me for loss of my time & travel expense. These 2 instances were not the first time we have received shoddy treatment. I highly suggest never purchasing a furnace or AC from United, not worth the grief.

This place is a joke. Don’t waste your time trying to schedule anything because they won't show up and won’t call. I had to call and let them know they missed their appointment, I didn’t get an apology, and they didn’t show up on their second opportunity. And yes, this was all with the OWNER, Dustin. I don't understand how he's even in business. This was seriously the worst customer experience I have ever dealt with. Thank God that Groupon, a real company, gave me my money back. Glad his family can give him 5 stars to keep the rating afloat. Ridiculous.

United installed a furnace and air conditioner for me. I began having issues with the new furnace they installed. I called to have a tech come to look at it 4 times and never received a call back. I contacted another company to come look at it. The tech from the second company expressed concern because there was no filter holder installed and the filter was pulled right up against the motor. He let me know the furnace was not up to code. I called again to try to talk to someone about the issue and still have not gotten a call back about the issue. I ended up having to spend another $1000 to fix the installation issues caused by the poor work ethic of this company that does not stand behind their work.

Parker is excellent. He fixed our leak and had our interest at heart. If we have other plumbing issues, we will ask for United Plumbing, and Parker.

They installed my furnace without a filter! Who does that. And now I can't. Put one in because there is a screw in the way. I am waiting for them to fix this. Also before I got the new furnace I had a tune up and they said it was fine. Then it went out a month later and I was told.it was unsafe to use. I think that is a scam. Waiting 2 weeks got them to fix the install and he texts me back only when I threaten to sue. Bad customer service. Then a guy calls.me today saying he can't make it and I already took off work. I told him someone better come and he tells me didn't my parents teach me that arguing gets no.one anywhere. I had to explain if they put a filter in the first place I wouldn't be in this situation. The owner did have someone rectify the situation.

I have had very good experiences with United Heating and Cooling. We initially had them do a call out Labor Day weekend 2015. They did not charge an extra service fee and the tech had the parts on hand to correct the problem (bad capacitor.) I appreciated the tech's detailed explanation and not talking down to me about AC maintenance.
This past November the furnace inducer motor went out on our 10 year old system. The tech was honest with what was wrong with the furnace. Showed me how to check the error code (blinking lights on the unit) and gave me options. Due to the age of the system, Mid American rebates and tax credits it made sense to replace everything.

Pros from my past experiences:
- Honest techs
- Not pushing to make sales or up sell.
- Fast work

Cons:
- When scheduling general check ups, they give you a range of time. Makes it hard to plan
- I have had to wait a few hours for a call back.

Do not do business with this company. I purchased a Groupon for a furnace inspection & cleaning. The owner came out 11/9/18 and right away said that my inspection and cleaning would not be covered under the Groupon. It would cost me $348 because of the type of cleaning needed and that it would be a more thorough cleaning. I told the owner that my air conditioner is pretty much shot and I would be needing to look for one before summer, and if they had any good specials on furnaces and air conditioning packages I would consider purchasing a package as my furnace which functions just fine would be coming up on 15 years old and my air conditioner is shot. Without hesitation he tells me that that he some really good packages that wont last long and would be $4400 for the furnace and air conditioner, and $1500 install. I asked several times if it was a good model and had a good high efficiency and if it would accommodate for my 5600 square feet home. He was insistent that he had the same model in his home and it would be and it was a bargain price. I kept stressing that sounded like a good deal but I dont want to put in a low grade model and I want to make sure it is sufficient for the size of my home. He assured me it was a good model and it is definitely sufficient. We scheduled an install for the following Tuesday.He said I would have to put a $599 deposit to hold it though and they were going fast. I put the deposit down that morning. I trusted what he told me. Later that day I text him asking for the model #s of the units I put the deposit on and he gave them to me the next day. I did some exploring online and checking with friends and the models for the air conditioner and furnace were horrible low grade and going for $1000 or less for each. I text him immediately and told him that I want to explore other options that were better and higher quality. He said he could put some packages together. I asked for him to refund my deposit and he said that he would. He never got back to me on the better packages and I reached out multiple times to find out the status of the packages and my deposit. He said that it had been sent. He could not credit my credit card but sent a check. I waited patiently for weeks but never received it and gave up trying to contact him as he then started to ignore my messages. I disputed this with my credit card company and they said this merchant never responded to their requests so finally a few days ago the credit card company put a permanent credit on my card. And I never got the so called refund check that he assured me he sent. I am a really loyal person and customer to those who treat my well. I praise those that do a great job and tell all my friends. This company not only lost MY business for a new furnace and air conditioner, but I will be sure to tell everyone I know about the experience I had with them. Shameful way to conduct business! Do NOT do business with them!

These guys were top notch! Very kind, efficient, respectful of our home, and knowledgeable! They did an amazing job are actually fixing the problem that several other companies couldn't or wouldn't! Highly recommend!