HVAC reviews in Lenexa, Kansas

MVP is taking great care of our maintenance needs. They hooked up a faucet for pur osmosis filter. Very clean, very professional, very friendly, and very knowledgeable. I joined their program for them to clean and maintain my A/C/ Heater, They check plumbing and electrical. So glad thry have this available to save us money and time.

Explained my plumbing drain issue, Ricky scheduled the service appointment. Technician Trevor was friendly, prompt, knowledgeable and answered my questions. Performed quality drain cleaning work. Services quoted were reasonable and not over priced. Complete Customer Satisfaction with MVP Service . 5 Star Quality Rating!

My HVAC system was installed January 2025 during one of the coldest snaps in the area. Luckily I came across MVP. I had my pre winter check up (10 months old) and everything is running fine. I had a lot of questions since the complete install and the technician was very patient and helpful. I do have unanswered question re: attached picture. What is this, and why when AC is on does it leaked? I didn't notice until it rusted the top of the unit. Why was it left open and draining? Todays tech put some putty (sealant) over it, but couldn't answer my questions.

Let me be clear — this experience has been completely unacceptable.

We brought in a team to investigate a venting issue. They returned with two estimates: one for $6,000 and another for approximately $8,000. My husband wasn’t home at the time, so I asked the technician, Chance from MVP, to wait and explain the details to both of us. During our discussion at the kitchen island, my husband asked Chance if the other two issues could be delayed a few years. Chance confidently said yes and recommended the $6,000 option, assuring us it would fully resolve the problem. We signed the contract based on that assurance.

On installation day, they removed a vent stack — but the issue remained. Water from the washer backed up into the shower and toilet. MVP returned for a follow-up, only to hit us with a $50,000 “diagnostic dig”. At this point, we started realizing things didn’t add up.

They ran a line through our bathroom, broke the toilet paper holder off the wall, reinstalled it backwards, and left the concrete patching in a disgraceful state — telling us, and I quote: “That’s how it’s going to look — we’re not construction workers.”

After getting nowhere with management — who refused to accept responsibility or offer any meaningful resolution — we had to hire another company and pay an additional $8,000 to actually resolve the problem with a proper 10-ft dig.

To be clear:
• The original issue was never fixed.
• Our bathroom was damaged.
• Our dryer vent was ripped out and we had to repair it ourselves.
• Our sink is now leaking.
• We were forced to clean up the mess they left behind.

When I pointed out that this behavior showed a complete lack of moral compass, the manager defensively insisted they did have one — but still refused to discuss reimbursing us for work that they admitted was not guaranteed to fix the problem.

This has been an irresponsible, unprofessional, and costly ordeal. I am attaching photos to document everything.

Tyler was the best!!! He showed me how to put the filter in the furnace! He was very thorough with his job! He really cares about his job and the customer he serves! He can come back to our house any time!

Thank you Tyler for your great work! 🙂 👍
Mary Gleissner

My basement bathtub happened backup and im lucky to found MVP, they proved full service and joined their membership, today their technician was very professional to discover my drain pine position covered by dry wall. And he cleaned the drain with professional equipment. Very nice to tell me they free camera check the pine so to discover why the issue happened and prevented happened in the future. Im very happy for their service. And it is free since I became their member .it just 15 per month, it worth the money

I recently switched from Anthony Plumbing to MVP, and the very first impression came when Jon and Justin came to our home for a service inspection and to discuss the different options for a tankless heater and water purifier system.  The service inspection was great, they were very knowledgeable and informative. we decided to move forward with install and they were great, they were throrough  on the install, nice and neat install and very clean and meticoulous about cleaning up after themselves, they proceeded to do one final inspection to ensure everything was working correctly and caught a couple slow leaking valves that we had, and got them tuned up. really appreciate the non pushy and just informative conversations we had and the great quality of work and respect from these two!

I asked for a 2nd bid from MVP on a sewer line repair. I am so thankful I made that phone call! From start to end the MVP staff were all professional and communicative. It was a big job which involved digging giant 10 feet deep holes into my backyard to replace aging clay pipes. After the repairs were done my backyard was seamlessly put back together which my dog really appreciated. This huge job was completed within 36 hours! Never mind that it ended up being around $7000 less than the original bid from a different company. As a single lady homeowner, house issues like this can be overwhelming and I had an uneasy feeling about the first bid I had gotten but was completely at ease with the MVP team. I would encourage anyone concerned about original bid to get a 2nd one from MVP. I was very impressed by MVPs excellent all around service and definitely will be calling them again. !

bad service

Great customer service!!

Good deal, good services.

Great customer service!

My number one place to get HVAC supplies and equipment!!!

Great team very helpful

Worst customer service ever experienced.

Great customer service always courteous and professional 👍👍👍👍👍

Billy and the crew are very friendly and very knowledgeable thank you all

They offered a excellent customer service (Lenexa store)

Great group of guys of to help you over especially Mike.

What a great place - - helpful and efficient employees, reasonable prices!

Johnstone SuppIy is now a "Dealer Only Supply House". I am not a dealer and was informed that they no longer sold to the general public.