HVAC reviews in Overland Park, Kansas

Chris was very helpful in putting in the duct work in our basement. He helped us plan out where the vents would need to be placed and zoning for the heating and cooling system. He was also very knowledgeable about HVAC systems and equipment needed. He had great customer service and was very friendly!

I want to wholeheartedly recommend Chris and the team at Air Serve for any heating and a/c repair needs. Extremely knowledgable, responsive, professional, and cost effective as well!!! You can trust their expertise.

Great experience! Technician came out promptly, even in the busyness of summer, and was able to repair our unit. Professional and honest.

Was on-time fixed the issue quickly
Very nice

Jacob was very thorough and explained everything. Very timely too. The repair cost a third quoted by another company. Thank you for your honest and efficient service!

Aire Serv of Overland Park is top-notch! Professional, knowledgeable, and prompt—everything you want in an HVAC service. They go above and beyond to ensure quality work and excellent customer service. Highly recommend!

Everything from scheduling to the service was a great experience. I was given a time frame when the tech would be at our house, and he showed up in a timely manner. Our tech was Chris, who was upfront about the service, costs, etc. He wasn't pushy towards getting something done, which I appreciate within the service industry. I would highly recommend using Aire Serv!

Highly recommend Aireserv! We needed a full furnace replacement due to a carbon monoxide leak. Chris was extremely thorough in his installation. He is extremely knowledgeable and explained everything to us throughout the process. After installation, he did thorough carbon monoxide checks to help us feel safe.

Great customer service and communication; kind, clean, trustworthy, and thorough. Highly recommend!

Chris, was my technician.
Very knowledgeable took pride in his work, explain any questions I had. New furnace install.
HIGHLY RECOMMEND THEM.
5 STAR-PLUS RATING!!!

Chris did an excellent job repairing our air-conditioning unit. He was courteous and efficient. I highly recommend this company to anyone that needs work done. The price was very reasonable.

I do appreciate how Chris is trying to run a business by himself and that he has a lot of work cut out for him. However, from a customer perspective, there was a lot lacking. I'll outline the pros and cons below.

Pros - Chris did stay late to make sure the work got done. He didn't end up leaving until around 9pm. I do appreciate that he didn't leave a half done job. He also came up with a good plan on how to get the mini split installed that was more cost effective on a very old house without good options. The labor cost was around $1500 as I provided the Mini Split unit. It was also nice that he was able to install the mini split that I bought and didn't require to provide his own. Chris also seemed very knowledgeable. He patched up the drywall holes.

Cons - Communication was very bad. The appointment was scheduled for 8am but was last minute changed to 11am the night before without any call. I got a text saying he would be there between 11am and 6pm. I replied to the text asking what happened and provided a screenshot of the email showing when we had it scheduled (8am). I got a reply back the next morning saying sorry for the misunderstanding but he'd be there around 1030. He wasn't there until after 1pm. I was told they had interviews that morning and they had two different calendars that didn't sync and therefore it got missed. They could have just called to tell me it needed to be rescheduled. I was very close to cancelling at that point. This was a rental property of mine so I was sitting here all day not know when he would show up. He was there from 1pm to 9pm.

The next thing was that he forgot to wrap the pipes initially and he said he was going to do it later even though that is one of the first steps. He had to take part of it off to wrap it and then put it back on from the outside while on a ladder which took a lot more extra time. He also forgot to put the ring that goes on the inside hole and the unit was already on there so he just put it on the outside part. He made the inside hole a bit big and it showed under the unit but he did patch it up.

He was the only one installing the unit which added to increase in time but it was also unsafe. A friend of mine and I volunteered to help keep the ladder steady and I stayed up at the top to help him from sliding off the roof and handed him stuff so he could get the disconnect installed. I didn't mind helping him out on this but I think it's important to note that if you're expecting a crew or at least 2 people that it will just be one person doing the job (at least until they hire more people).

The initial quote that I agreed to didn't have a breakdown on cost and I noticed that after I paid, I received an itemized invoice that had a duplicate charge for installing the indoor unit. I reached out about it to check if it was right and the lady on the phone stated that it wasn't and she would talk to Chris about it and he'd call me back. He called me back a week later and essentially told me I was making stuff up. He said it doesn't show what I and the lady in the office saw. I sent him a screenshot and outlined what it said and also forwarded the signed invoice I got that night via email. He told me he saw something different and sent me a different invoice with something else. It was obvious that he changed it and I just told him I was just checking to make sure it was right is all and it doesn't even matter. He then said he just made the extra labor charge because I bought the unit.

So this goes back to the communication issue and the fact that he can't take ownership for things or be honest makes it difficult to recommend this company to other people. While I want to support him and his goals at doing what he wants and owning a business I don't appreciate, as a customer, how I was treated during this whole endeavor.

Chris Joseph is such a great hvac technician! I referred him to our friend on an emergency service and he got out there the same day and was able to get my friend taken care of for a really reasonable price. Very honest, true, and quality guy!!

Weekend service :-) Chris went over and above to get our furnace running again. There was a unique broken part that had to be ordered. Chris got a hold of a local part warehouse due to his connections. They opened up fro him on a Sunday. He got the part and installed it. Thank goodness because that night it got down to 7 degrees. Thanks again for being there.

We were introduced to Aire Serv of Overland Park through the company Home Serve which covers the majority of the internal and external systems in our home.
Our AC system went out twice within a few days. The impressive part of Aire Serv was that they were able to come out in both situations the same day that the calls were made. Yes, we were on a critical list because of the heat wave in Kansas City. However, from past experiences having same day repair service has been very rare.
Chris from Aire Serv who came to our home was so accommodating to come so quickly. Chris was very professional and had a great attitude! On both service calls Chris arrived late in the day and into the evening hours to service these repairs.

Thank you Aire Serv of Overland Park for outstanding customer service. We would highly recommend this company.

The technician showed up a hour and a half late, he diagnosed the problem and set an appointment for 12pm the next day to make the repairs. He never showed up, and after repeated phone calls I received a text three hours after the appointment time, that he was canceling the appointment. A true professional, good luck using this company.

Chris and Chelsea run a great business, with integrity and hard work. The Advantage Plan is a smart way to keep our heat and air units operating efficiently and extend their operating life, plus save us money if we need unexpected repairs. I highly recommend their service!

I had Chris come out to my house and help with a clogged line. He was really nice and professional, and being a new homeowner, he helped me understand how the system works and gave me maintenance tips. Would definitely recommend to anybody that asks!

I want to thank Chris Joseph and his team for their professionalism during the installation of a new furnace. I have never been more impressed by the quality of work and dedication to the job. Chris, Brandon, and Jacob went above and beyond the call of duty to get my furnace and air conditioner working. I have recommended Chris to friends and family members. I will also recommend Aire Serv to anyone/everyone that needs HVAC service or repairs. Thanks again Chris, Brandon, and Jacob. I appreciate all you did.

Chris was efficient and focused and got us taken care of quickly. Very pleased and would for sure recommend!!!

AireServ Overland Park came to help us out in a pinch with AC issues on a hot summer day. Got quoted by another company that we needed a whole new system or would have had to pay a few thousand in repairs at least. Turns out just needed some bigger maintenance items done. Completed work in about 2hrs for only a couple hundred dollars, now system works even better than before. Highly recommend! No fuss, no unreasonably expensive repairs, or nudges into buying a whole new system.

Top-notch service. Had Chris and Branden install a new unit. They went above and beyond their duties to make sure we got exactly what we needed quickly and efficiently. They were professional, kind, and worked hard. The conditions they had to work in and obstacles they maneuvered before beginning that work were not easy, but they handled it with patience and care. Real pros. Can't say enough about how happy we are with the work.