Constraction reviews in Wichita, Kansas

I'm using my son's account, but this means enough to me (Don Gribble) to do this. Ultramodern (Becky) went WAY BEYOND in terms of good customer service. They saw to it that our pool cleaner (purchased from another company) was replaced under warranty. Ultramodern had no obligation whatsoever to do this but just stepped forward to help. Many thanks!!!

I purchased a pool from Ultra Modern in August 2016 and contracted installation with Will Grimmest, formerly of First Start Pools, now employed by Ultra Modern Pool and Patio. When he installed my 20x40 foot above ground pool he did not put any concrete under the side rails of the pool. The walls did not hold and he had to drain the pool and retroactively install concrete footings under the side rails. He also left my pool in a shallow depression when he excavated the ground, so all water that came over the side or any rain water collected at the base of the pool. It was very rainy last August and September and water sat at the base of the pool for weeks before it was dry enough for me to have someone backfill the dirt so the water would drain away from the pool. When I did try to have this done I realized Will had installed the pump and filter below grade and I had to have him come back and reinstall it above grade so I could fill the dirt in so water would stop pooling at the base of the pool.

When I opened my pool this spring I realized the entire south end had sunk several inches and was no longer level. When I asked Ultra Modern for an explanation they insisted it was because I overfilled the pool once the past August, completely ignoring the fact that Will's negligence had caused my pool to sit with water at the base for weeks on end. At Will's recommendation I stopped treating the water in my pool while I waited for him to come "fix" the pool once again. He raised the south end and told me how to clean the pool and his recommendation led to the liner being ruined at which point he stated he would not be coming back to fix the pool any more.

Ultra Modern insists it was Will who caused all the issues with my pool, and they are correct. However, they are still using him to install their pools, so beware when you buy a pool from them. They hire incompetent installers and then wash their hands of responsibility when that person does not do a good job.

Help was friendly and quick. The store was just a bit to small compared to the other location. Most of the pool supplies (connectors, baskets, etc.) are not on the floor but in a back room. Used to be able to browse and pick out what I need and pay and go. Now, if it is not on the floor, must wait for help to get the item..

Impressed that they had all of the parts I needed to fix my Polaris 280 in stock (and a part for my Green Egg). Of course, you have to pay a little extra for the convenience but got things working the same day!

Jeff at the East store was very helpful even correcting a delivery issue we had. We are still waiting on a fire pit cover which hopefully will be resolved soon. Ready to start enjoying our new furniture!

Excellent customer service and effective products. Their pool experts tested our water and provided a printed service plan that was very helpful in stabilizing our chemicals. Thank you, Ultra Modern!

Purchased a Hot Springs spa as a Christmas gift for my family. Unfortunately the main computer board was defective. John the service technician came out Christmas Eve and repaired. Super knowledgeable and saved Christmas.
Thank you John

We stopped by the East store late in the day just to check hot tubs before we met with the contractor. I built a pool years ago and was very happy with Ultra Modern, bought patio furniture as well. Today, so disappointing! I asked some questions but the woman was rather rude and dismissive. My husband walked out. He said he wouldn’t buy anything from her. The guy, was better but really seemed uninterested. I don’t know their names but apparently we were not welcome 30 minutes before closing.

HOT TUB PURCHASE! Dropped in after checking out a couple other places and absolutely loved working with Jeff. He is knowledgeable and not pushy in any way! As a customer I hate pushy sales people. We purchased on a Saturday, had it delivered that Thursday. We had taken in a water sample earlier that week and Jeff had us set up with what we would need to do on delivery day. If we have a question we can email and he replies quickly with an answer. We LOVE our hot tub! Thanks Jeff!!

I bought a spa at the State Fair this year. I originally wanted to be able to have music on my spa by using Bluetooth but the person I bought it from told me I needed speakers only not the stereo. The guy did not work for Ultra Modern, but after the sale I was given to one of the managers. I was disappointed they did not catch that issue prior to my spa being built. After the spa was installed and I realized it, I called. They were kind enough to give me a set of upgraded speakers but I have to spend another $1200.00 to have a stereo.
As for the installation and working with the staff, they were all very kind and helpful. Definitely a first class operation in my opinion.

I’ve recently purchased outdoor furniture from Ultra Modern Pools and Patio and as much as I love the furniture, I’ve got to say the entire experience of working with the staff at UM has been top notch. The customer service is truly 5 star and this includes everyone from the sales representative, Deb, who now feels like a good friend, to the incredibly courteous delivery guys. Thank you, UM for making my patio furniture purchase a great experience!

Ultra Modern was not the first store I visited when shopping for a hot tub. Why did I choose Ultra Modern? Thier staff was friendly, non pushy and most importantly properly trained. I was recommended to go to another pool store where the staff didn’t know anything about the tubs nor prices. Ultra Modern was the best quality for the price that was within my budget. Excellent customer service and still to this day continues to be friendly and helpful. I visit regularly to have my water tested by machine. Thank you guys! Keep up the excellent customer service. Hard to find these days.

I was greeted by 2 different people when I arrived. A young man saw that I had a bottle of pool water to be tested and immediately told me he could help me. As he tested the water we chatted and he answered some questions I had and then he help me find the chemicals I needed and went over the directions a couple of times! He rang me up and then helped me out with all the chemicals. I was pleased with the service and friendly attitudes!

I met Jeff and his team at the Kansas State Fair in 2019. We were buyers, but not quite in the market yet. I found that his approach was very similar to mine in that I never once felt pressure to buy. Jeff was very professional in what how he handled us. I felt like he was concerned about getting us exactly what we wanted, not just a sale. Moving forward 6 months and we were ready to buy. Having had horrible expierance with my local hot tub places, I was determined I was bringing my business to Jeff and Ultra Modern. Would you believe, I received the same amount of respect and quality treatment again. I was able to a quality product in a budget that made me feel like I won!
Let me say, you owe it to yourself to check these guys out, don't waste your time with rest, when you can buy from the best!! Thank you Jeff Jarvis and Ultra Modern!🥰

Chemicals work great and they good advice on the proper steps to take to keep your water and filter in good order. I arrived 5 minutes before closing and they were still super helpful and helped load everything into my car. Great service!

I went in to get chemicals for my hot tub. We are new hot tub owners and not very knowledgeable about how to treat it. I asked him to help me he would answer one question and then sit back down with his back turned to me very annoyed and rude! Seems annoyed I was even in the store he was a larger bald man. Don't go here for your chemicals they will be unhelpful and give you little to no help.

The service is great, and the employees are knowledgeable. As importantly, they have integrity. They only sell you what you need or specifically ask for. They don’t take advantage of the fact that some of us don’t know as much about pools and chemicals as they do so they can sell more product.

Called to get a quote for a pool liner. Said they would call back. No call. Poor customer service.

Espen’s pool/spa knowledge and customer service is unbelievable! Highly recommend

Working with Nathan at Ultra Modern was great..The staff and products are high quality and I would recommend them highly

My son Nathan Abraham finally after 12 years sold his parents a hot tub and we Love it , wish we could have done this earlier .