HVAC reviews in Wichita, Kansas

They serviced my aged HVAC and kept it running like a champ when another company I won’t name (ok, it’s Roth) charged me over $250 to tell me they couldn’t start it. Hanna’s employees are on time, pleasant, respectful of my home, fast, efficient, provided me with all the paperwork I needed for an insurance claim. Less than a year after they installed a humidifier on my furnace, it leaked and ruined the drywall in my entryway ceiling. My handyman found they didn’t glue the drainpipes. I contacted Hanna and they offered to fix the drywall. I haven’t used them since. There’s a reason they have a drywall guy on speed dial. I do recommend T & T Heating and Air in Goddard.

Hanna installed our system in 2020 when the house was built. December of 2022, furnace quit. Called them and found out they “forgot” to register our unit. Another company identified the problem of the coil was bad. Hanna agreed to fix it, along with redoing the things that were done wrong at installation time, for just $1200. That work was performed Jan of 2023. Today, August 7th, I discovered that the unit was once again leaking water. I called Hanna and was informed their work was only guaranteed for 30 days! Needless to say, I got pretty upset. The receptionist hung up on me. I will never do business with Hanna again or recommend them to any family or friends. Very, very disappointed!

I would not have Hanna east location do any work on a heating system. They found the problem ok, but said the system could not be repaired because they can't use old refrigerant (R-22) in new system. Also tech said new refrigerant would blow the seals on our system. We called the manufacturer, ordered the part, had part installed by a different company, used R-22 replacement refrigerant and our system works great. Our price... Under $1800; Hanna replacing a whole new system... $20,906.00. I would get a second opinion before just going for it.

I would definitely change

“Having an air conditioner break down in the middle of the night amid a Wichita heat wave can be a nightmare situation. Hanna Heating & Air Conditioning provides 24 hour, 7 days/week emergency repair HVAC service.” I called at 1:32a and was told they had no on call technician and would have the office return my call at 8am. Yes it is indeed a nightmare with 4 kids sweating is a home that is already reaching 86°. Don’t falsely advertise a time frame you can’t commit too!

I had almost the exact same situation as @Tom and Trudy Strunk. My unit was not registered when installed. Hanna wanted to charge $1,300 or so for the repairs that should have been covered by warranty. It took a lot of time and energy on my part, but Rheem ended up honoring the warranty for repairs from another HVAC company. During this whole ordeal Hanna was unresponsive (the $1,300 quote, notwithstanding).

If this sort of experience sounds like fun to you, then, by all means, do business with these people, lol. I would give one star, but people often gloss over those reviews assuming that the customer/reviewer is in the wrong. Truth is there has been nothing positive to report in my dealings with this company.

Evan is the most conscientious technician I have ever seen. He thoroughly checked and rechecked all the operational parts of our furnace. He came out a second time to adjust the gas valve pressure which was the cause. I hope you will give him a raise. His quality of work is exemplary. Thank you

I have had Hanna for the last several years. In that time I've had a flood in the basement and a furnace that had been abused by the previous owners. Hanna helped me out with the flood (thank you, Johnny) repaired my furnace to being as good as new, found a wasp nest in the exhaust that made my air just terrible, and each service person was helpful. I give them 5/5. Thank you!!!

I needed a new HVAC system and Hanna was very easy to work with, stocked excellent products and has great customer service. The system was installed earlier than originally predicted. There was a technical glitch with the thermostat occurring intermittently, and Hanna had to contact the manufacturer and eventually figured out the setup instructions they were originally given were incorrect. They were very responsive and didn't hesitate to send someone out to help me at no charge! Now that issue is resolved and it works perfectly.

The office gal was super sweet and kindly worked us in today, for our A/C issue. The technician was out within a couple of hours and got us taken care of in no time. He was very pleasant and professional. We’ve always had great experiences with Hannah and I highly recommend them!

Once again Hanna delivered. Every-time we needed repair they are quick, professional and affordable. Office staff are great.
Evan is the best repairman we have had.

We had a new heatpump installed today in our home. Our Installers were very professional and took the time to explain everything to us. We are very pleased. There names are Bret and James. Wonderful guys. Highly recommend service.

Within a few minutes of being in our home Jason diagnosed an airflow issue. He was very thorough and we appreciate his expertise. Immediately our A/C was working more efficiently. He found what many other companies missed and we are thankful for his service.

Dangerous and unsafe employee. At 118 pm on 235 south, a white pickup came speeding in behind me. Then proceeded to tailgate me and ride my bumper until I moved over. So, I moved over they could speed off down the road. I can presume that this is how they must conduct their business. We definitely do not need that kind of mindset working in our facilities. I would not want shortcuts or something being missed that might have a critical outcome. So I personally, have blacklisted them from my company and affiliates.

We recently replaced our 31 year old Furnace and 23m year old Heat Pump. It all started with Jeremy coming out to perform and inspection. We got to talking about total replacement and he was very patient and helpful in explaining the new units, how they worked and the cost. Once we decided on the units we were scheduled and two weeks later Garrett and Ricardo showed up and replaced our old units. Again they were very patient and helpful to us. The next day we called the office to pay and talked to Rene who again was very patient and helpful. Jason was the last person we talked to about rebates. All in All it was a great experience. We've gone through this exercise about four times in our 70 years on this earth and I can truly say these people were the best. I would recommend this crew to anyone. They are the greatest.

Gil with Roth Heating and air was prompt, professional, had the problem fixed uber fast, and was super nice. The price was less than the initial quote and was more than fair.
Thanks Gil @ Roth

Never knew Roth offered hvac duct power vac cleaning! So glad I had my duct work cleaned by Roth this time around (I have this service performed every 5 years living in Kansas). My technicians, Rick and Alex, were excellent! I was appalled at the amount of “stuff” that was cleaned out of my ducts (yellow comb-not mine! an old rusty pipe, old rusty nails/screws/door hinge, lots of dust bunnies). The “other” 2 companies I hired before definitely did NOT do the job I paid them to do, disappointing. Very little dust in my home after the job; that’s a first for me! Roth is affordable for this in-depth service, too (very comparable to other companies cost 💲 wise). Rick and Alex take pride in their work, and it shows in more ways than one. A big thank you, too, to Joseph Kraft for informing me of and recommending this service from Roth. I’m a very happy camper! Laurie Olson, Wichita, KS👍😊

Kobe did a great job. Everything was check and ready for summer. Clean the unit out side and keep our carpet clean when he came back in and removed filter and other debris. Kobe was friendly and knowledgeable.

Gil arrived on time and was very friendly. He worked efficiently and left the area the way he found it. We've been using Roth H and AC for 40 years and have never been disappointed!

Fair pricing for expert service. Gil had all the knowedge and tools to get things done quick and clean. I will always call Roth.

I have had the Roth service plan for several years. They identified a problem with my 27 year old heat pump and I chose to have a new system installed. The Roth technician (Tony) was very thorough with the installation and left the area cleaner then before the installation.

Roth always takes care of me. They installed my unit and have serviced it for the last 20 years. I have prompt and excellent service. I highly recommend. Kode was my technician today and he had a great attitude, worked quickly and was diligent to make sure everything with my units is looking good. He was transparent with the quote and I have zero complaints. Thank you Roth and Kode for yet another great repair.