HVAC reviews in Lexington, Kentucky

I just wanted to take a moment and say thank you to the good folks at Southern Comfort Heating & Cooling! Over the course of two days, Austin & Henry took great care of both of the units at my house making sure they were good to go! Both of them were great to do business with, as was Kevin back at the main office! Thank you guys so much!

-Dr. Brock Terry

Our furnace/heating system started to have issues right before the incoming winter storm, we contacted Southern Comfort and Matt came to our house within great time, fixed our issue with no problems! They saved us from sitting in the cold during this storm!! We highly recommend contacting this company for all your heating/cooling issues!!

We are a new customer for Southern Comfort Heating & Cooling. This past week we had all of our systems serviced and ready for the winter weather. Henry was our technician - he was very knowledgeable, professional, well spoken and very customer service focused. He took the time to explain everything. We now have a yearly maintenance contract and are very pleased!

Oh my goodness! We called Southern Comfort on a Sunday when one of our units wasn’t working properly and it was 17 degrees outside! Henry came within a few hours and eventually found the problem when he went down into our crawl space. He took video, photos and explained everything clearly. He was incredibly knowledgeable, friendly and trustworthy. I will now use Southern Comfort for my future heating and AC needs! What an amazing young man!

I called Kevin, with Southern Comfort to come and fix when a previous HVAC Company had installed my furnace stack crooked coming out of my roof. They showed up the next morning and had me fixed up in an hour. The 2 technicians were friendly and professional. Highly Recommend Southern Comfort and they will be doing all my HVAC work for my business as well. Before and after pics below

Matt and Kevin are the best! They sent Greg and his associates to install a new furnace in a timely manner and they were nothing but professional, transparent, polite, and conscious of keeping everything clean. Would definitely recommend!

Had problems with our heat pump and Henry had us back in business in no time at all. I was most impressed with his knowledge and courteous demeanor. I was very satisfied with the cost and I highly recommend Southern Comfort.

Southern Comfort helped fix our outdoor heat pump! Our unit froze during the last snowstorm, and they were able to acquire the part and fix it quickly. Their staff is friendly over the phone and their technicians are kind and knowledgeable in person.

Technician Henry did a good job. He made us know the problem and what he did to solve it. The unit is working perfectly now. Also, they responded to my call faster than I expected. I recommend this company and the technician.

Thank you Southern Comfort. We are ready for the winter after getting our system tuned up. Tech - Henry walked through any concerns and explained everything that will be done in the next Spring Cleaning. Yearly service package is well worth the money. We also had the dryer vents cleaned - very quick and the house was left spic and span.

Great company for service and ultimately a new furnace. Easy online scheduling. I am grateful for how fast we were able to get the new furnace installed. All technicians were professional and knowledgeable-Greg, Jason, Austin and Sam.

Easy to book appt online and view prices. Technician showed up during requested time and was friendly. Thankful they were able to fix the issue quickly even after a snowstorm. Will definitely use this company again.

We had an issue with our HVAC and called Southern Comfort to schedule an appointment. They were there the same day to check out the issue. Henry, with Southern Comfort, was courteous, kind, professional along with respectful and had a wealth of knowledge regarding our issue and HVAC replacement. If we ever need anyone for HVAC services again, we will definitely call Southern Comfort. Thank you Henry for your kindness and professionalism to help solve our issue. We appreciate a company such as this!

A few weeks late but Henry Mackey was so helpful to us! He came by to help when our furnace wasn’t keeping up during the single digit weather and completed a minor repair and it works better than ever! Thank you!

Our heat went completely out of service Saturday evening. The temperature was about 5°F. We called Southern Comfort late Sunday morning and were directed to the technician on call, Henry. He assured us we would have our heat back on that night. This young man delivered! He arrived around 4:00pm with a smile, a great attitude, and his tools in tow. Henry had the problem diagnosed in less than five minutes, and out heat back on in less than 20.
We needed a new gas control valve, which was promptly order as soon as we gave the go ahead. When it came in we were immediately notified and Henry called to schedule a time. Upon arrival, again with a great attitude, friendly smile, and appropriate tools, he set to work. Though the parts replacement and subsequent testing were promptly completed, our system test failed. Henry made us aware of the fact that our home was experiencing low natural gas pressure which would not allow the unit to perform as intended. Upon his advice we called the city.
In the end the city worked for about 12 hours after diagnosing a low pressure line that had likely failed in some way underground outside of our home. Henry stayed here for several hours after his portion of the job was finished, insuring that we were on track and being taken care of. After which he asked that I call him upon the completion by the city. The city guys finished, and our heat and water heater were turned back on around 3:30am. Henry was back out here later that morning to set the gas pressure of out heating unit, and give it one last test. To no surprise I think it’s working better now than it has for the 4 1/2 years we’ve lived here.
Henry easily could have replaced that part, collected payment, and be on his way. Instead this young man showed a professionalism that is harder to come every year. Our family is incredibly thankful for his mindfulness of not only our home, but our personal safety. Thank you, Henry! And thank you Southern Comfort!

Our heater broke during the coldest week of the year, and Southern Comfort went above and beyond to help us. Their customer service is truly outstanding—they were responsive, diligent, and made sure the issue was resolved as quickly as possible. Everyone we interacted with was not only professional but genuinely good people. We’re extremely grateful for their hard work and highly recommend them to anyone needing HVAC services.

Cody, Ryan and Phillip all were wonderful techs. Very professional and friendly. Even cleaned up as if they were never there! They answered all of my questions leaving me at ease on how to operate the new unit. Highly recommend SOCO!

Our heat went out the night before sub-zero temps. I called the following morning and they honored a quote that was given 60 days prior, ordered the unit that day and were there 2 days later working in 1 degree weather to get our unit replaced. Greg and Austin were some of the nicest people to work with and made sure everything was done right and did not cut corners despite the freezing temps. Would highly highly recommend. Not to mention, they were $2500 cheaper than anybody else that quoted for the exact same stuff. Great company, great people!

After much online research, we booked Southern Comfort for an HVAC tune-up.

Henry was our technician, he showed up on time, was very professional, friendly, informative, and provided us with many reasonable options for the future of our home (which we have also booked).

We highly recommend Southern Comfort!

We want to thank Henry, Austin, Josh, and Southern Comfort for their professionalism, friendliness, and communication throughout this entire process.

It's no small job installing a new A/C and furnace on the same day (and no small investment as a homeowner), but we truly appreciate everything about the expertise and advice they brought to our home, both during the initial HVAC tune-up and next-day system replacement.

We did LOTS of research before choosing an HVAC company, and we highly recommend Southern Comfort to anyone who is in the market.