HVAC reviews in Louisville, Kentucky

Christian and Cameron were my service techs and they were wonderful. Courteous, informative, and thorough. I needed some replacement parts for an older fireplace and because the part numbers had changed they had to go the extra mile to track them down. This saved me a LOT of money. They also were able to resolve an ongoing problem with the chimney. I am very happy with their service. They are very knowledgrable and took the time to thoroughly explain everything. I would definitely recommend
them.

We recently moved into a 25 year old home and had concerns about the condition and safety of our fireplace. Christian was our technician, and he was incredibly kind and informative. He was able to answer any questions I had and provided a detailed report on all that needed to be done. Highly recommended!

Cameron and Daniel are absolutely awesome!! Not only did they walk me through everything that they found and recommended, but they were knowledgeable about all of the questions I asked. That in itself is a feat because I am inquisitive! Plus, they were so very nice and professional. I don’t know how my mom found your business, but I’m glad that she did. I feel a bit safer knowing that this will make her house safer and better!

They were absolutely wonderful! Every step of the way we were treated to exceptionally professional, knowledgeable, personable, kind and diligent experiences. Everyone that worked on the chimney was very well versed, and certified, in their field. Not only that, they completed the work in a timely, safe, manner. Definitely will keep their card for future reference & recommendation.

Josh and Joshua came out to inspect and clean the chimney in our new house and did an amazing job! Very professional and knowledgeable. I had some questions about a very vintage whole house wood burning stove/furnace that came with the house and they were more than willing to go the extra mile and answer all questions I had. Josh’s knowledge of construction and chimneys was invaluable and he made sure that he educated me on what I needed to know. I will definitely be using the company in the future for upkeep and maintenance on our fireplace and furnace!

Christian came out today and gave me an estimate on replacing my chimney cap. He was very thorough and explained everything to me. They are replacing my old galvanized cap with a stainless steel one. So far I’m satisfied with the estimate and the way Christian explained the entire process to me.

Bought a 25 year old house where the sellers just said “fireplace doesn’t work”.

Christian and Zach took a look and had it fixed and cleaned up in no time. They were extremely professional, friendly, and great at answering all my questions. Highly recommend their services.

Christian Howell came out and was excellent. Very personable. Explained everything and taught me things I didnt know about my gas firplace. Highly recommended. Very reasonable priced. Very Happy. Five stars

Sean provided excellent service at our home! I had a lot of questions about both the current setup and what other options might be available in our 1950’s home. After a thorough inspection, he patiently walked me thru his findings, even showing me the camera footage of our flue system, and lastly made recommendations for how to safely proceed. I really appreciated Sean’s professionalism, attention to detail including cleanliness, the fact that he was on time, and his patience with all my questions.

ACF did an outstanding job of repairing our gas logs. Our technician, Sean, was attentive, made some other adjustments that I requested, and cleaned the fireplace and glass so much that the unit looks brand new. I will continue to call them for my fireplace maintenance.

We’ve had quite a journey getting our chimney leak resolved and the flashing fully replaced. I’ve had the team from American Chimney out at least ten times over 5 months to perform different repairs and tests to track down the issue. Every crew that came out was kind, professional, and patient in explaining what was going on. I truly felt they cared and wanted to fix the problem.

The reason for the 2-star rating is mainly due to the quality of the subcontractor’s work and the poor experience dealing with their shop manager, Levi. He was difficult to work with — not very kind, understanding, or easy to communicate with — which made the process frustrating. I’m honestly not sure why he is in a customer-facing role.

The subcontractor who handled the flashing reportedly has over 20 years of experience, yet the finished product looks rough. As shown in the photos, the flashing is uneven, and the caulking job is excessive. I realize this type of stone is tricky to flash around, but the original flashing looked symmetrical, neat, and lasted for years. Unfortunately, I’m not confident this new work will hold up long term. The first attempt at new flashing still leaked, so this was the second try. Thankfully, no leaks have been detected since.

After the amount we’ve spent, we’re disappointed in the quality of the finished work. However, because of the other team members’ professionalism and the company’s genuine effort to make things right, I’ve rated them 2 stars instead of lower. I appreciate that they kept trying to fix the leak and didn’t walk away from the problem. The rest of the work looked great. We do not plan on using them in the future.

American Chimney & Fireplace did an outstanding job! Josh’s crew was fantastic—just two guys, but total pros. One of them practically climbed the chimney like a monkey to take care of the exterior work, while the other handled everything inside with care and precision.

They were courteous, respectful, and very mindful of our home, especially my husband who works nights and sleeps during the day. That kind of consideration really meant a lot to us.

The whole fireplace and chimney (waterproofing) update took 2 days and half, and the results were absolutely worth it. Everything looks great and was done right just before the winter storm.

Excellent work—good job, guys! Highly recommend American Chimney & Fireplace.

We have always had the best experience with AC&F! They installed a Valor G3 insert for us 10 years ago & it has been a wonderful upgrade to our home. Sean serviced it today & was truly phenomenal. He was incredibly kind & thorough & he took the time to explain everything clearly while making sure that unit was working perfectly, and even cleaned everything so that it looks brand new again. It’s rare to find someone so knowledgeable who also genuinely cares about the customer experience. We felt completely confident in his work & appreciate his professionalism. We highly recommend Sean & American Chimney and Fireplace & will always call them for our fireplace needs in the future!

Arrived on time and did a terrific job

Great work and trustworthy

Very knowledgeable and professional. Highly recommend.

Knowledgeable, honest and reasonably priced! Would definitely recommend!

Helped me out with some work at our service center. Great service and response time

Awesome. Very nice great work

Did a wonderful job will use them again

Fast, easy to deal with and on time. Excellent service.