Constraction reviews in Baton Rouge, Louisiana

I highly recommend SERVPRO of Baton Rouge. I had a hot water slab leak repaired and called SERVEPRO out to make the repairs as sheet rock, cabinet repairs, paint and new floors installed.
Special thanks to the crew Nick, Jason, and Megan. You guys went out of your way and beyond making sure my house was put back together how it originally was.

Thanks again!
Debbie Worsham

Called the Baton Rouge location on a Monday (2/3/20) and was informed that someone would be contacting me to schedule a time to come to my house to give me a quote. It is now Saturday (2/8/20) and nothing... I called the company and was informed that they would retake my information and send it back through their front office. I asked the employee if she could give me a rough time frame that someone would be contacting me for the service and the response was “I’m not sure”. I ended up contacting another company (Stanley Steemer) on 2/8/20, that was more than happy to make a REAL appointment with me over the phone. Even gave me a price.

Poor communication. Wrote estimates for things not necessary making a small claim seem much bigger than it was. Wanted to tear out floor, drywall and moulding not mentioning reconstruction is a separate department. Reconstruction couldn't make a repair estimate without looking at ins estimate, then copied it adding a bigger price tag. Supposed to come out to start work but never showed up. Ins approved dehumidifier three days, left it five. Taped up a barrier wall of old plastic, fell off wall and ceiling within two hours of installation. So glad I didn't go forward with them

David and his Recon team were amazing! They went above and beyond on our project. We couldn't have asked for a better team to work with! Thank you, David!

Scott is a rock star, very friendly and extremely helpful!

I can’t say enough great things about Tim Credeur and the team at Servpro EBR/Ascension Parish. This company gave my partner and I a shot at earning their business and I can tell you we take a lot of pride in working with this strong group. We provide all of their roll off dumpsters at each of their job sites. They are about easy as it gets to work with. I do all of their deliveries and pickups at each of their jobs, so I am able to see the progress of each project they take on. It is truly amazing to see the quality of work they do on each project whether it be small or large. If you want a group who is dedicated to hard work, efficiency, and excellent customer service these are the people to call!

I have used ServPro both personally and where I work(Healing Place Church). They have always been quick to respond when necessary and came prepared to mitigate each situation regardless of the magnitude. We had three different buildings flood in 2016, two different occasions of a broken fire sprinkler line, and several occasions of leaking pipes and roofs over the past 12-15 years. Darren and Mr. Tom have always exceeded expectations. They are our first call when a calamity strikes.

I was beyond pleased with the job Serv Pro completed for me. They took all the stress away and handled everything from start to finish. My home was restored to its former self just as they promised, and I highly recommend them!

I had an excellent experience with SERVPRO of EBR. They responded quickly after my initial phone call and took care of every detail from cleaning to reconstruction. Every employee I met was courteous and knowledgeable. They were very thorough with their final inspection and wanted to make sure we were happy with the final results. They made a stressful situation for a homeowner much easier to manage and navigate. I highly recommend SERVPRO of EBR.

Called ServPro to give me an estimate to dry some floors after a plumbing flood. Some one promptly responded and started measuring rooms. I was a bit puzzled when he took full measurements of rooms that had no water damage to calculate square footage. I was then told that the floors would likely need to be pulled up since they were thin laminate. I informed him that they are in fact solid oak. Finally I was asked to hurriedly sign a contract before an estimate was even offered. When I questioned this I was told the crew needed to install driers first and they could then give me a price but I needed to sign a contract first before they would even come over. I don’t know of any other business that would ask me to sign paperwork before agreeing on a price or even an estimate. Would you sign the paperwork on a new car before the salesman told you the price?
I believe they simply take advantage of the fact that you are in the midst of a tumultuous situation and worried about your home. Reality… Home Depot rents commercial driers by the week, and moisture meters are cheap. If this is beyond your scope then by all means pay whatever they ask.

I'm so thankful for all of the staff that I‘ve interacted with. They are all heroes! They went above and beyond our expectations. Thank you for all that you did for us. Y'all are the best at what you do. Awesome at cataloging, cleanup’s, documenting, managing, organizing, professional demeanor and responsiveness. Again, thank you all for your meticulous efforts. Y'all are the best! Kind regards

Servpro of East Baton Rouge has been so helpful to our organization in more ways than one. We would like to give a shout out to David Anzivino VP of Operations - Construction and his wonderful staff. They provided excellent service when we encountered a plumbing problem a couple of months ago. Servpro went above and beyond in their assistance and we are forever grateful to this company and its staff. We will not hesitate to recommend them to anyone else that they may be able to assist and we will return as customers again and again if we ever have anymore issues at our facility. We just cannot recommend this company enough. Please allow them to service you and we promise you that you will not be disappointed. Many, many thanks to Mr. Anzivino and his staff for their kindness and professionalism and God bless you all.

Thank you,
Empower 225 - Anchor House
Baton Rouge

my customer service experience, with Nick from reconstruction was far beyond amazing. Nick Constantly prioritized my satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. He maintaining a professional, empathetic demeanor. He indicating my ability to exceed expectations. Leaving a lasting impression.

David and ServePro group did an awesome job with excellent personal service and attention to detail. They instantly alleviated the concerns about our house and belongings while we were displaced. They earned our trust and confidence quickly.

Shenelle and Fernando were the absolute BEST! What happened to our home was not a good situation, but the patience, loyalty, commitment, compassion, friendly and professionalism we received from Shenelle and Fernando was priceless!
I wish that we had started off our repairs with this team.
These guys are very much dedicated to their work and their customers and we wouldn’t be this far without them.
Thank you for everything, both of you have been a pleasure to work with!

Anita Lamons

We experienced not one- but 2- separate water leaks in our home in less than 2 years. The first time Mr.Tom Winnfield walked in our home we immediately were impressed with his attention to detail, his explanation of how Serve Pro would help us and his follow up. He is the definition of professionalism with a personal touch. The second time we had an issue with water, it was like an old friend stopping by to help. A sigh of relief during a tough time is what we felt seeing him. He is truly an impressive asset to this business and we felt so very well taken care of. God bless Mr. Tom!

ServPro has been great! However, they clearly have a standout employee (quarterback shall I say) who deserves a shout out, Scott Cole (estimator who I have had the delight of working with)! This fire experience has been traumatic at best and for a while it felt like i was in this dingy by myself (who do I call? what do I do to make this faster? What step is next) Then by complete accident I happened to phone the office and connect with my estimator, Scott. It was like he picked up a fumbled ball and ran with it. He started calling the adjuster, my insurance agent, and coordinating between the back office and myself (Believe me when I say I am not easy, grew up in commercial HVAC and graduated law school). I would not wish this experience on anyone, but if you are forced to go through this, I would recommend ServPro of East Baton Rouge just based on Scott Cole alone! This is not to take away from the other people I have been in touch with (Tom, David, and Hope). They are all very nice, but I believe that Scott is the true MVP!

Hannah is so kind and baked the best cookies! Servpro is an excellent and so efficient. ❤️

So sad what you did to that sweet family waiting on their pool all summer. You should be ashamed. I will make sure none of my family and friends use this company!

They never call back and won't send someone to check a broken jacuzzi that THEY installed!

Wish there were minus signs b/c they would deserve 5 minus. This company is the worst. You will never be able to get anyone to return your calls when there is a problem. No one speaks English on the job. When your equipment breaks(which will occur about one year after pool is installed), no one knows how to work on the equipment. Wish I had a warning before I hired them.