HVAC reviews in Baton Rouge, Louisiana

Britton took special attention to help by putting some vinegar in the drain pipe for us while he was here
Which was greatly appreciated .Also took special care with my plants while servicing the outside unit.
Very courteous and friendly.

Called for routine AC maintenance. The technician opened up the heater for some strange reason. My thermostat flashed three times. Service tech poorly cleaned outdoor coil. Afterwards my unit began short-cycling and failing to remove humidity. I called them again. They sent out a technician who kept insisting that nothing was wrong with a unit that turned on and off continuously. Finally after I threatened legal action, they replaced my thermostat with a cheap model for a fee.

The first replacement did not cool at all. The second one they installed took five hours to reduce the temperature by six degrees. They told me to just let it run. By this time they had consistently fumbled with other parts of the unit, opened the air handler and indoor coil. This caused a water drip in the reservoir pan. This time they claimed the coil pan was rusty.

My system worked perfectly until this company came out to perform a basic service job. Stay far away from them!! They will sabotage your unit. This is a warning. Check out other BBB complaints. They also use the name One-hour heating and Air. Same company.

River City Air Conditioning was very helpful.
Todd Dickerson was my tech. He did an amazing job and explained everything I needed to know. He was right on time. Thanks again!!!

Always great service from time of first call to end of job. Have used RCA/C for many years, two a/c units replaced on primary home, and work on rental property also. Techs always on time, great work, courteous and answer questions fully. I will recommend RCA/C for quality work.

I would not recomend River city air conditioning. I recently had a bad experience with management getting a estimate on new AC. managements very poor communication efforts and lack of interest to the customer was disappointing to say the least. I had been a customer for a few years and wasn’t going to get a estimate from anybody else. But lack of communication sent me elsewhere. I’m glad I did. I went with Nicks AC out of Hammond, WAAAAY better pricing and WAAAAY better customer service and installation. Getting a estimate? Try others.

They do pretty good work and have convenient technology that let's you know when they guy's coming and what not. They end the work with a huge sales pitch about some kinda monthly $20 monthly subscription, and they hit you with a ton of fuzzy math, so be ready for that. Guy was very nice though.

Joseph was very punctual, carefully maintained social distances while explaining the results of his inspection ; had all the additional parts available for recommended services. Delighted with appointment and continue me services of One Hour Heating & Air!

Kody, was very professional and courteous. He took the time to explain everything that he was doing and helped me to make an informed decision about my service. I was very satisfied with his service and he is a great representative for your company.

I called for service in the morning and River City had someone sent out the same day. The technician, Robert was very professional and punctual. He arrived, did diagnostics on my AC unit. Then he explained in an understandable manner what was wrong and what solutions were available to solve my AC's cooling problems. I will continue to use River City for any future maintenance on my AC unit.

Joseph performed my annual A/C checkup efficiently and courteously. He kept me informed of his findings along the way, noting any options. I chose to get Freon added and installing a float switch. This was all done to my complete satisfaction. Joseph receives an A+ in my book!

River City Air always sends out a knowledgable technician who gets the job done and communicates clearly about next steps. The office staff are helpful with scheduling and have gone above and beyond to help us transfer the service contract with the sale of our home. This is definitely the best monthly service provider we subscribe to.
Clear. Simple. Efficient. Worth every penny.

River City installed an A/C system in my home 3-4 years ago and they've provide schedule preventive maintenance ever since that installation. That new system and the subsequent service has been excellent! So recently I wanted to install a new "smart thermostat". I tried to install it myself but could not because I thought the original t-stat installation was done incorrectly. I called River City to complain & they immediately sent out a tech to check out the situation. Well, in the end we determined that the original t-stat installation was just fine & I just did not have the necessary skills to install the new one. Anyway, after some discussion they agreed to do the new installation for me at a very discounted price! That was great because they had done nothing wrong originally, but they felt that since I was an ongoing customer they wanted to help me out. I'm very appreciative of their kindness & felt that I should record this very positive customer experience. Well done River City & thanks!

We are very very pleased with Maverick Jones from River City 1-Hour AC. Great service! He has a friendly and positive attitude. Very informative and extremely professional. We trust River City AC with all our AC service needs. Thank you so much! :) Great job!

Within 45 minutes of my call, Bobby had arrived and was ready to work. After his evaluation and review of repair options with me, he went to work and had my unit cooling again shortly thereafter. Great customer service, straightforward repair options that left me very pleased and I would definitely recommend them and use their services again. Thanks Bobby and River City!!

I called because my AC unit went out after a lightning storm. They did not come within an hour. The technician was professional but hard to understand. The AC part was under warranty but they wanted to charge over 800 for just the install! When I called to ask why the install fee was so much, I was told because the installation, the warranty paperwork and "they tack on extra money" (exact words). Turns out we were able to get the part installed in less than an hour with the company that installed the original unit (I did not know that company prior to calling River City) and labor as well was covered. When I asked to speak to the manager about the costs after canceling, I was told that they charge so much because they don't always get their money back from the manufacturer on warranty parts... So were you going to send me a check back after you got your money back? No. Taking advantage of people. I will never recommend this company to anyone!

Iits been a few hot summers ago, I called these people to check my air because it was leaking. In hopes of repairs. My AC was not very old. He acted like it wasn’t fixable and I needed a whole new install. He wanted me to finance a new AC unit.of course you won’t con me for a commission. At that point I was discouraged so I brought window units. Anyway I’m happy to say that there are honest people with small businesses that aren’t trying to rob you and understand that it’s hard. He replaced a fuse and cleaned a pipe and AC stop dripping and blowing and working just the same as when it was first installed. River City has some dishonest folks on their team. Be careful! People don’t care.

Asked for price of recharging an ac, got a service guy sent out to diagnose for 179$ I got told what I already knew, did not need or want a diagnostic, then to the question of recharge , 2lbs of freon costs same as getting new unit. Could of just told me a price of recharging over phone instead of taking advantage of customers and wasting technicians time.

Mr Bellamy is great. He fixed quickly and handles our problem professionally. I highly recommend their service. Very satisfied

Mr. Mason was very professional and patient while explaining everything we need to know. I hope we get him every time we need our air serviced.

Hunter was great. He was thorough, explained everything he was doing and finished with a complete summary of the good and bad. I was very well pleased.

Can’t say enough good thinks about the technician/electrician (Joshua) and his coworkers. Presented with a complex issue, he eliminated possible causes, found/repaired possible causes, and even researched the matter on his own time to find the solution to an obscure problem. The dedication to his craft and the top-class professionalism displayed is a rarity these days. He and his colleagues will keep my business with Southern Air.