HVAC reviews in Baton Rouge, Louisiana

Darrell bruce was fantastic! Came to my home quick, found the problem immediately and got the job done very quick! Very nice would recommend every time!

Pleasant experience each time I’ve reached out to the company it was Mr Link Cannon whom came out to give me a estimate, he was patient open, and knowledgeable on the details if I had to complain about anything it’ll be the follow-up the next day(with a response from his boss) from a question he had asked em but it was a bit late. Nonetheless pleasant experience overall/outside such…

Mr. Joshua came out today to do our annual furnace service. He was friendly and knowledgeable. He asked questions and investigated the 2 small issues I had. He was thorough in his inspection and service and shared the full details with me. He made me feel like a valued customer. I would like to have Joshua come back to do our spring service.

Maurice was a delight, prompt, and polite, and even took special care before entering to cover his shoes. Although there was no present concern involving heat, he reviewed the age of the unit and home and discussed variables with us. He was unable to view the unit in the attic today, due to lack of access via my vehicle being inoperable, but he did check the thermostat, and inside heating temp was also reviewed. He said there didn't appear to be any issues. We apologized for any inconvenience, and he reminded us that in March or April we would be able to have the ac checked, and if any issues arise to let Southern Air know. Exceptional service acquired from Maurice -we would love to have him check the unit in the future!

Well they fix the problem. So that gets a two stars but the prices are absolutely ridiculous. I was charged $164 for a $1 Automotive fuse after they charged $200 an hour and $80 to show up. I would definitely look elsewhere and won't be using them again.

Darrell Bruce is the best at explaining his knowledge and very comfortable to talk to. He is thorough!!! I’m very pleased he’s my new technician after southern air took over dream team. Hope he can stay my technician for years to come!

Link Cannon is one of the best AC techs that I’ve met by far. He’s always extremely honest and very helpful with everything and cares a lot. I definitely recommend him because his experience, expertise, and kindness is more than worth the price. 5 stars ALL around for keeping my AC up and running all the time. I will request him for EVERY future visit and you should too!

I'm currently enrolled in their 'Shield of Protection Plan' for multiple properties, and I am consistently disappointed with the company’s performance.

Most recently, their technician scheduling and communication have been unacceptable. They require customers to remain on-site for very large appointment windows, yet for my last appointment the technician never showed up, and I received no call, text, or email before or after the missed visit. I had to take the initiative to reschedule the no-show. Based on other reviews, it seems this is common practice.

The second appointment was not much better. While the technician did arrive, I never received the standard appointment notes or a summary of the work performed. As a result, the current condition of the unit and the maintenance actually completed are unknown. I emailed the company on November 28, 2025, and called on December 5, 2025, specifically requesting this report. I was assured I would receive it, but as of today, I still have nothing.

This is not an isolated incident; it's consistent with my past experience across other properties they service. I routinely find myself chasing down technicians, basic documentation, and follow-up information.

For individual homeowners and especially for landlords or anyone managing multiple properties, I cannot recommend this company. The lack of reliability and communication has turned what should be a “protection plan” into an ongoing source of frustration and risk.

Josh was wonderful and my husband said he was very knowledgeable.
Hopefully if we need assistance again we can request him.
Southern Air thank you for being there for us.

Maurice Harden presented himself very professional and polite. He was very knowledgeable about the system. He also explained and answered questions I had about the thermostat. Overall it was it was a great experience having him serve as my technician.

We had a visit from Link Cannon last night for an estimate on installing a new HC AC system. Link Is an awesome representative for your company. He answered all of our questions and explained How the new unit Would benefit us and the units Energy efficiency. Link is very knowledgeable and Personable. We would recommend your company and Link to our friends and family. Thank you.

I had an amazing experience with Southern Air! From start to finish, the service was professional, fast, and stress-free. My technician, Link, went above and beyond. He showed up on time, explained everything clearly, and made sure the job was done perfectly. It’s great to find someone who’s both knowledgeable and kind, I highly recommend Southern Air, especially if you’re lucky enough to get Link as your technician

Daniel went above and beyond to get our heat working on a night when temps dropped below freezing. When he could have easily pushed us off until the next day, he worked late into the night to ensure we would be comfortable. He was knowledgeable, kind, and professional.

Darrell Bruce, came out to check and assessed an issue I'm having with my HVAC system.

He was very knowledgeable and took the time to clearly explain what was going
on with my system.

The overall service call was a definite plus!

Kolton was very professional and focused on my concerns. He was patient, friendly and answered all my questions, educating me on how to make my A/C unit operate more efficiently. He represented Southern Air with class.

I hoping this review will get someone’s attention. It’s my last resort and I did not want to go this route. I’ve been very patient but I’m out of options as no one will contact me.

Southern air came out and did almost 30k worth of work. The quality of the products are great. No issue there. The issue is them not finishing up the odds and ends. I had to call the office everyday for 6 straight days to finally get someone to contact me. Front desk ladies were nice, but always said, I’ll have someone give you a call. That call never happened. Finally got someone to call me after I changed my tone which I didn’t want to do. I’m a laid back person and respect others. But at some point it gets ridiculous. They had an electrician come out to finish the tankless install and Trey came to finish the end of the drain. We discovered after last nights storm he capped the drain at the front yard and now our courtyard is flooding. Called Friday and spoke to Hope and she said Trey would call me. Guess what? No call.

There’s ceiling water damage from the tankless install as you can see from the pictures. Can’t get Emily on the phone to even pay our remaining bill which we were ready to do after the electrician. $8k balance we are ready to pay. Cant even get them to contact us to collect money.

Also dont let them convince you to drain your water heater tanks in your grass. We were assured it wouldn’t kill the grass. Now I have a huge dead spot that’s been there for a month now.

I’ll gladly change this review as I don’t write them often but I’m finally out of options.

For those who use southern air. Please, I beg you, do not let them leave a job 95% complete.

We used Southern for the first year we lived here. It was great. The technicians are informative and capable and the scheduling was easy.

Then something happened in 2025 where we could never get an appointment. They pushed and pushed our maintenance plan by four months from the originally scheduled date. Changing it three times. We finally got it and the business said that although it was now outside the originally scheduled service plan they’d comp it bc they pushed it. Now they are saying I owe them money even though I already paid an annual plan.

Then when my A/C unit went out it recently they took 16 hrs to get back to me and called the wrong number. They can’t seem to get my old address off their files either. Overall it’s an operational nightmare that I’m sick of dealing with. I can give grace a few times while they said they were changing management but now double charging me is the last straw.

Darrell Bruce did such an excellent and thorough job of providing maintenance on my furnace. He confidently answered any questions I had. He was meticulous and made sure I was pleased with his services. I highly recommend Darrell!

Logan checked out the system and answered all of my questions about a comprehensive cleaning of the ductwork and such. He was patient and thorough; I appreciated his careful responses and, in the end, signed up for the extra work.
The pair who did the cleaning were even better, and they showed me repairs that were badly needed in the air return box.
The company is a little pricier than others, but they do tend to care enough to go beyond the basics.

Brennon was extremely professional and on time. Very helpful and willing to make sure the services were top of the line!!
Josh came over 45 minutes before the company open for service to make sure my hot water was working properly after fail attempts with ZWC! He went over and beyond! This is worth 10 stars or more if I could. We just don’t have service like this anymore!! Again, thank you both!! I highly recommend this company! Great people and great service makes one great company!!!

My ac was not cooling, I called and they had a technician out same day. Unfortunately for me it wouldn’t be a cheap fix and with all the times I’ve had issues in the past couple years I was due for a new ac. Mason was so helpful with explaining things to me and letting me know my options. He helped me find the best price and option for my situation so I will be covered for future issues. I’ve used this company since moving out here 5 years ago and they have always been very reliable.