HVAC reviews in Harahan, Louisiana

Joey was able to isolate the problem quickly and replace the broken parts. Everything was put away and cleaned before he left. Very kind and explained everything that was not working and suggestions for the future.

Cody replaced the coil and 4!years earlier mike b was the bomb. he fixed to flux capacitor in no time. amazing. being a club member has great perks. great company top to bottom. very rare in NOLA. Tim w was also awesome. 2024 found vent stack leak in attic and fixed.

Complete replacement of HVAC and plumbing, two days of professional service, crew came in and worked tirelessly cleaning as they go. Two days of service was well worth it.

Josh Bourgeois is the service tech that came out to my house. I have not had work done from this company yet, but he has come out a couple times to check on a few issues for estimates and was very patient, polite and helpful with all of my questions.

Charles was very considerate and understanding, he helped us understand what the issue is. Luke is also great, seems to be a great team!

Josh was incredibly informative and transparent. I really my feel like had had our best interests in mind, which makes situation and upcoming decision much easier.

Total Maintenance responded quickly and fixed my air conditioner problem within a couple of hours. Both the office staff and field personnel were polite and resourceful, getting the job done much quicker than I expected!

Joey was knowledgeable, explained everything to me in regard to my mini split unit.
Thanks very much!
You have an awesome employee in which you should be proud of.

DT

Love Total Maintenance. AC went out last night, they were at my house early yesterday morning, and got it running again quickly. Cool inside thanks to Lucas and TM. The best!

We have had TMI out to repair our apparently very complicated American Standard Heat Pump. The 1st time it was fixed it was working great. We lost power recently and heat wouldn't work. Turns out the Generator had kicked on and burnt up a wire in attic. He rewired to bypass it so my mother had heat until the Generator people could come and repair it.

I usually never blast companies or write reviews, but I’m making an exception for Total Maintenance so no one else gets screwed the way I did.

4 weeks ago, my air conditioner went out. The tech who came had little to no clue what he was doing. He tossed out four different “possible options” before deciding it would cost me $4,800 to repair it. I agreed and told him to order the part on a Monday. By Thursday, when I called to check in, I found out they had completely forgotten to order the part (which put off repairs now 2 weeks)

Then the story kept changing. First, they told me it was actually the outside unit that needed to be replaced. Then it was the inside unit. Finally, they said the entire system had to be replaced—for a whopping amount (for a 3-ton single unit). When I asked why they wouldn’t just repair it, I got nothing but the runaround. The office staff was rude, unprofessional, and it was clear the ball was dropped on every level.

I wanted to give Total Maintenance the benefit of the doubt since I’ve been using them for five years, but after reading other reviews, I now see they have a pattern of overcharging and misleading people.

After four miserable weeks with no air conditioning, I finally called another company who cost half the price and thankfully, they came through to save the day.

Cody was very friendly and helpful. He couldn’t fix the problem because it’s a plumbing issue, but he gave good advice and helped us as much as he could

I called Total Maintenance to have my dryer vent hose reattached to the vent. The service person arrived as scheduled, completed the repairs, and was finished in time for me to leave for work on time. It works perfectly. Thank you very much.

Excellent service was performed in my located in destrehan. Work was great Pil and Cody took great care me as a customer. Phil always welcome.

Mike was an outstanding communicator; fair and detail. I’m from the South I value courtesy and professionalism. Mike hit it out of the ballpark on both accounts. Extremely efficient and I would request Mike again and again. Thank you.;

I was with another Carrier Dealer that actually installed the Carrier Infinity air conditioner and furnace. I chose Carrier because they insist on good service after the installation. Well I was very disappointed with that Dealer. But, I decided to call Total Maintenance to be my Carrier maintenance provider. I could not be any happier with Total Maintenance from the way Miss Kelli handled getting me set up for the service call and set me up on a maintenance agreement. VERY professional. Great job Miss. Kelli !! The Technician (Tim)showed up on time was very professional and knowledgeable! He inspected my Furnace and found a gas leak the installer overlooked after 2 years of doing annual maintenance. Tim was very thorough going through the heating system and took his time to make sure everything was done to insure the system was safe and working properly. After, Tim sat down with me and explained everything he found and corrected. Even showed pictures of the system. Gave me a thorough report on what was done and what Carrier recommends to maintain this very expensive equipment. I am so grateful and impressed!!! I found a company that clearly cares for me as a customer and for my families wellbeing. I am disabled and my wife has health issues, so having an Air Conditioner and heating system that is safe and reliable is extremely important. Job Well done Total Maintenance! And THANK YOU! You have a Customer for life!!!

These guys are amazing! They installed a dual head mini-split system and the workers were very professional. I joined their bi-annual maintenance program with all kinds of discounts and today was my second one of those. Tim the technician was so very nice and friendly. I really hated to see him leave, I was enjoying the conversation. Everyone on the phone and the ones I met in person are great! I am glad I found Total Maintenance!!

I found Total Maintenance over the summer when my A/C unit went out and they replaced my entire unit and furnace. They did an excellent job plus left the house, inside and out, clean. They told me they do any type of home maintenance so you can use them for other services at your home as well under a membership for a discounted price. I had to call them last week for a plumbing issue and they got someone out there the next day and he was wonderful, quick and efficient. I highly recommend them to anyone.

Great experience today. Tech took the time to make sure everything was correct and working again before leaving. He explained why we were having the problems with our sockets and was very thorough. He cleaned up the area when he was done and overall we had a great experience.

I used this company for a few years after they successfully repaired a trane coil with an American standard part, which no trane dealer could seem to do.... however I had an absolutely terrible experience this summer with my "check up" - they sent a new tech who was not experienced or familiar with my system - the apartment they serviced was vacant at the time - in October when we tried to use the AC it did not cool - they came out and found that there was no freon in the unit. They charged me 10x the market price of 410 A - over $250.00 a pound to re-charge my unit - they put in a dye pack to check for leaks - they came back later and found no leaks at the coil and no leaks at the compressor - I escorted the technician ( a more experienced one) to both parts - I asked what else could cause a leak, could a schraeder valve stick open when checking the coolant pressures? Sure enough my shredder valve would stick open unless manipulated to close. After this the unit continued to function with no apparent loss of Freon. They sent another tech with sniffer equipment which also did not find apparent leaks, but registered 1 part per million at a conduit where my lines run underground so they said "that's the leak" - however after a months my unit is still functioning with no apparent loss of coolant as the AC is properly cold. BOTTOM LINE - IMO THEIR TECH caused the loss of freon that they then charged me $1000 to recharge and diagnose. COMPLETELY UNACCOUNTABLE AND NOT TRUST WORTHY as they believe their novice techs can do no wrong and go out of their way to put fault onto freon leaks and the the cost back to the customer. Note that all warranties from them exclude freon - by marking it up 10x they are shifting warranty costs back to the consumer - total scam - will never pay monthly fees to be locked into a service provided who can not admit mistakes.

In response:
No one has been to service my AC and "lied" to me - the AC still works perfectly fine after five months yet no leak repair was done - Mike B was the normal technician - I believe you are speaking of the guy who serviced my house on the Northshore and was no longer available when I called to have that serviced last fall - I don't need any advice on this - logic speaks clearly - the gage was not properly unhooked from my schraeder valve allowing the freon to leak out - no other leaks could be detected - there is no other reason it would magically fix itself and lose four lbs of freon between 7/9 and 9/15 then not lose any between 9/15 and today (the house was vacant last July through September so no one would know when it stopped cooling) - it didn't leak to begin with - rather it was left stuck open on disconnect by one of your techs.

I have multiple addresses that you serviced - you sent a new technician to my house 7/1/2025 it was NOT MIKE B who normally serviced my house - this new guy didn't even fill out the paperwork correctly nor include his name on the paperwork and capture the data on the two units he serviced - all he did was take photos - Mike had to come back on 7/09/2025 and do this. Mike's name is on his 7/9 invoice, no name is on the 7/1 invoice, there are text messages that show who my technician is before he arrives, however one was not sent on 7/1/25, yet I have an invoice that includes photos of the guys arm and it is not Mike's arm. This same tech (not Mike) also got dirt all over my access doors (photo attached). He also came to the wrong house parking in my neighbors driveway (photo attached), he was a nice guy, but he did not seem to be well trained.

Total maintenance is not accountable for a service techs mistake. What morals and values allow you to charge $260 lb for 410a - be certain I will avoid companies with such morals and values! and recommend others to do the same! Maintenance contracts and "discounts" are a scam IMO

These reviews give this company too many accolades. We just replaced our unit, and the new techs showed us the filth in this unit! The pictures of our blower fan below. And, we were paying for a monthly maintenance plan. The blower fans were filthy! Our new tech said they should be cleaned annually! Never happened here! They obviously do not train their maintenance techs very well. Oh, and the price they wanted for a new unit was outrageous! Will never use or recommend to anyone!