HVAC reviews in Harvey, Louisiana

Mr.Myles came out to my home for American home shield he was really professional and did his job correctly. He cleaned my system off and replaced a part in it’s been cooling since. I will ask for him anytime I need my AC repaired. Keith is a good service Technician.

I’ve been doing routine maintenance with Express for years now. The office is great and friendly. They always put you in quickly if you have problems with your unit. By doing the maintenance, I get a discount on any repairs that need to be done. Jimmy is my go-to technician. He is very polite and extremely knowledgeable. He is always willing to answer any and all questions you may have. I 100% recommend Express.

Keith Myles the AC Technician is a professional young man he was on time he did a wonderful job fixing my system in a few minutes he had me cooling again. He explained what the problems was and how the parts worked I recommend him as your service technician. He’s a 5 star ⭐️⭐️⭐️⭐️⭐️ service Technician he has excellent customer service keep up the good work young man happy to see u in this trade 🙏🏾❤️

Keith is a great service Technician. He showed up on time. I'm happy with the services he prvided he has a great personality 👍🏽 nice young man he know the job and seem to love his work he took time to explained in detail the work he was going to preform, the problem he found, what needs immediate attention and what I can put off for awhile along with the best pricing solutions KEEP HIM ON THE TEAM

Josh Probst is thoughtful, knows what he’s doing and goes above and beyond for his customers. As much as I hope not to have AC and heating problems in the future I will always hope that Josh is the one who shows up.

I cannot say enough good things about Express! They were hired by my home warranty company to repair my HVAC system. If all of my home warranty vendors conducted business like them I would be delighted. They were professional, courteous, communicative, timely and above all else HONEST. Their technicians were very knowledgeable and made me feel confident that they knew what they were doing. Customer service was STELLAR! They were always polite and took the time to explain every step of the way. I will definitely continue to use them with or without home warranty. HIGHLY RECOMMEND

Justin just left after servicing one of my home's A/C units. He showed up on-time, identified himself and was very friendly. He quickly discovered the problem (clogged drain line) and easily repaired it. He was respectful and polite the whole time. I could not be more pleased with the response the company provided.

This has been the worst experience of my homeownership life. I was rescheduled twice already the first time due to being told my unit had ice and the second being told it's a 3 hours job we have to reschedule. All three appointments were schedule to happen between 8am and 12 pm. The second and third appointment all happened after 3pm with no phone call from the company to update me. I was asked if I would be made a priority and was told they had no control over when I would be seen. The route is made based on the best fuel efficient route. Being that this is the third time having to come out, not because of my doing, I wasn't made a priority and keep being told there is nothing they can do about it. I wish no one else have to experience this.

Keith did a amazing job fixing my systems a few times in the last 3 years. He's a really good Technician always takes his time really detailed. I recommend Keith for all yall repairs. Always been personable and shows up on time. ⭐⭐⭐⭐💫

Omg Justin was wonderful he was very professional. He arrived on time he answered every question I answer. He was really nice I give him 10 ⭐️and I will recommend this company to anybody and tell them to ask for Justin. I had this company come out before and they’ve were excellent. Never had any problems even when I call on the phone they were nice and professional.Justin was also very knowledgeable. It was a lot of things I didn’t know and he took his time and explained everything.

Update: Unit has broken 10 days later. Was just told they will not be able to get out to see me until after the weekend (this is Thursday). This will be the second time that their repair has held for less than 10 days and I am disappointed that the company isn't demonstrating more integrity in their work by prioritizing a recently repaired unit. Meanwhile the temperature in my home is 90 degrees and rising.

****** (name removed because my concern isn't with the tech but the company) was knowledgeable and quickly diagnosed the issue with my A/C. He was professional, polite, and ensured I understood what was going on as well as the steps needed to remedy the situation. Highly recommend!

The staff at Express Heating & Air Conditioning were very courteous. Lisa scheduled our job quickly and followed up to ensure the work was performed satisfactorily. Josh and Justin were both very professional, working to resolve the problem quickly and without much interruption.

Full disclosure: I'm only giving a second star to this business because the owner finally decided to go and make things right, but it was after this company raised my blood pressure to boiling.

The timeline: I was reported an AC outage at my tenants property on the West Bank and called these guys for service. Conveniently they had a same day appointment on memorial Day in the afternoon. Tech comes out and is super friendly with my tenants, he blows out the drain and clears some water out of the system and claims we're all finished up.

I get a message the next day from my tenants: the house is still not cooling. Ok no problem, I can these folks back to get someone out there to check things out because again, the system is still not functioning properly. The last on the phone wants to read a bunch of things off a list to me about critiques of my system and frankly, I didn't care because my problem has not been rectified, so they agreed to send someone out again that morning.

The second tech that arrived to my house was rather dismissive of my tenants questions and concerns, and frankly also mine considering the call I just had with the office stating my concern for the safety and comfort of the occupants in the 90+degree NOLA heat and the clear misdiagnosis of my issue.

This tech was not at my property long, he did not attempt to communicate with me while he was on site, nor did the office as they had called to approve the work before. They *did* text my tenant that I "probably" needed more gas after he left though. Really confidence inspiring folks, right?!

I ended up calling the office back over this, asking what gives because again, the problem had not yet been rectified. They told me about the work that they recommended get done, but told me they couldn't tell me when they could get it done.

When I asked why the guy didn't work on it when he was there considering this job was a holdover from the day before that had been so clearly misdiagnosed, saying that she needed to talk to her dispatch manager, and that he wouldn't be back till later, and there was no communication method to get hold of him. Really convenient!

I finally got a call back at 4 in the afternoon, and when I asked if they were going to have the work done in the next couple hours and they said no, that I would need a refund because I'm furious at this point getting the run-around from this company.

After a long hold break, the company owner comes on the line and proceeds to say the problem was never misdiagnosed (which by the way, the system wasn't working, so it definitely was, very clearly misdiagnosed) and calls me dramatic for being concerned over the safety of the individuals under my tenancy, who's safety is my responsibility, and had been also my expressed concern.

Instead of getting any actual traction, I got more system critiques, and a ton of excuses from an owner that didn't want to give up money for his lousy initial service. After not being able to justify why my system was nonfunctioning after TWO visits from his technicians, he finally agrees to send me a quote to fix my system in finality that afternoon, barely discounted.

I paid it for the best interest and safety of my tenants, I can't say that what I paid was fair by any stretch, and I cannot under any circumstances recommend calling this company to service your system, because there's no guarantee they'll give it a proper evaluation, and do NOT expect accountability when they screw that part up, or to Even know when your system will be back up and running once they do screw it up.

Edit: a month after the service my unit was back to causing issues. Not a chance that these guys were going to swindle more cash from me so I called a new A/C contractor to my house. Bernard from EcoAir came to the property and gave me the "this is a no brainer I don't see how they missed this" talk and has had my system trouble free for multiple months at this point.

Express failed twice, taking my star back and putting them back to 1 and honestly, really wish I could give them zero stars.

Jimmy was so professional and helpful and did an excellent job fixing our ac! He really went above and beyond to take care of our coolant leak and came back before the scheduled recheck because we were still having problems. Everyone in the office is also very helpful, and the customer service is excellent. Overall fantastic service and kind employees. We will definitely use Express Heating and Cooling with all our future issues!

Express Heating and A/C was sent to repair my a/c by American Home Shield. The office staff was courteous and proficient in explaining what repairs were needed. The technicians were prompt, friendly and professional and completed the job in a timely manner. I would use Express in the future and recommend them to anyone with heating or a/c issues.
Today, Josh came to my house to do spring maintenance on my a/c unit. As usual, I received the great service that I have come to expect from Express. Josh was professional and friendly and let me know what he was doing at each step of his work process. Thanks Express!

If this company is hired for you through a home warranty company, don’t expect anything done quickly! Our AC has been out for over a week, they didn’t follow up with me when they first put me on the schedule, resulting to having to push back the appointment, now it’s been over 24 hrs since the diagnosis of the problem and they haven’t touched it to get an authorization approved. Yet earlier today, staff first told me it was already submitted and that it was the home warranty company delaying. Only to find out it’s still waiting to be submitted. At least tell me the truth to start off. They are so unprofessional!

I received service from this company and Jimmy was my technician. He arrived timely, was extremely courteous, knowledgeable and professional! He explained his process to me and educated me on the potential reasons for my issues. His kindness and patience was truly refreshing. I was extremely pleased with my service and highly recommended.

Justin was assigned to my service call and was super professional and thorough. He explained everything he needed to do and advised me on what the follow up steps would be if necessary. I will definitely consider working with Express if needed again in the future based on this service experience!

It’s been a month, and my house is still 100 degrees. I 1st went through my home warranty with American Home shield who linked me to Express Heating. Jimmy came out at the end of April & I expressed to him that my house wasn’t cooling and I think I have a leak in my addict that’s leaking out Freon. He checked it & said there’s no leak but he would put dye in it & check it again if I have to call them back out. He checked the outside unit and told me I had too much Freon and he let some out. The unit came back on. In May my house stopped cooling again so I requested a follow up appointment. By the time Jimmy came out within a few days the unit was back on and cooling without him doing anything but he went to the attic to check the dye and stated there is no leak. July comes and my home is 100 degrees and floors wet from the heat. I had to pay again for someone to come out this time because it was over 30 days. Jimmy and someone in training comes out and takes my outside unit apart and says he found a leak and an invoice would be sent to me. Mind you I’ve had to call each time to check the status because no one reached out to me for scheduling or updates. I never received an email with an invoice so I called and was told it would be sent to me that same day and that my warranty company denied paying for the claim. I called someone else out to fix the ac because now Im frustrated and hot with my 4 kids in the house. The 2 nd person comes out and shows me the leak in the attic and said it will cost me $5060.00 to fix the inside and outside plus replace the Freon. I called Express heating back about the invoice and status and was told they were gone for the day but will be notified that I called. Til this day August 6, I am still without air. I wish I had read these reviews prior to dealing with this company. Pure highway robbery.

I would leave a 0-star review here if possible. Stay far away from this organization.

After being assigned a Dispatch by American Home Shield, Express Heating & AC managed to continuously shock me with how fraudulent, difficult to work with, and outright greedy a company could be. From refusing to list line-item breakdowns of estimated costs, to "accidentally" flagging numerous covered items as out of pocket costs, to a sales rep finally telling me on a recorded phone call that he would happily change the prices he had already provided only if I did work directly with Express...the behavior was truly abhorrent.

I want ever have them back on a property I own and recommend you don't either.

This place does not need a rating but I had to do one because this review would not post without it. Very unprofessional and non compassionate experience. Once I was told that the technician was at an account before mine I rushed from the hospital which took me exactly 30 minutes and found them at the red light leaving my home. I pulled my car on the side and told them that I did not get a message that they were coming to my home and the two gentlemen told me that I wasn't home and I again tried to say that in the past I knew they were on their way and I was told it was not their problem and that the other visit was short. One of the technicians told me that they would come back this time but not again. I was appalled to know that as the customer that they would speak in this manner but I accepted it because of the > greater than 90 degree weather and the need for air. I went back to my home only to see that they turned around to not come to my home. I text the number and asked if they were coming and if not let me know and I would go back to work but they did not answer. Called the company and person answering told me all the managers were at lunch and someone would call me. The manager called me back and I relayed my experience only for her to tell me that she advised them not to come back and not give me the courtesy of a call because they told her I intercepted them in the traffic however mind you I talked to the two of them through the passenger window at the red light. The older gentlemen being ruder than the young man but I guess he feels he can because he can stretch the truth and tell his management what he wants and they believe him. I am with a insurance company therefore I guess this company feels that they can treat such customers any sort of way because they have to accept it. I did call the insurance company to tell them never let this company come to my house again and they should take them off the list of users because they simply don't care and respect that people have to take off from work (of which I did the week before, only for the technician to come to my home and tell me that nothing could be done because of the rain) nor do they care. I am in the health field and deal with an array of people and we have to be service oriented at all times no matter what we feel about the customer, de escalation is always the norm but not this company, they did not care for my business and didn't mind showing me that they did not want it. I think the managers name was Deanna and there is a Jimmy, listen everyone money spends everywhere and if you want quality service, compassionate care for clients and appreciation for business never use Express Heating and Air Conditioning.