HVAC reviews in Harvey, Louisiana

Very professional from the very first call and the technician was on time and very knowledgeable. It was an expensive repair and I had lot paperwork from 8 years ago. Long story short I got my financing and without questioning the price just accepted the price, within minutes of the financing being final I received a call stating that the part was still under warranty. I feel like they (even though I spoke to only one person) she went above and beyond in my opinion. Would 100% recommend.

Great phone customer service. Technician was friendly and knowledgeable, on-time, fast and we are pleased with our hot water heater! Hope we don't need a plumber soon, but if we do, we will use again!

Excellent service. Estimate on Friday. Installation on Saturday. Rob gave us a great deal. Armando and his team did a great job with Installation. Appreciate the efficient service.

I would give a zero if I could. Called Keefe’s to come give us an estimate on replacing our unit. They were our 3rd company to come look at it. We are very aware the age of our unit, which is why we were getting estimates. Told the guy that came out all we wanted was an estimate. He was adamant to do the inspection as the dispatch fee was waived. Now mind you, system was running fine before he touched it. Now my heater won’t work and the draft inducer motor is running continuously. Instead of trying to fix it, they are blaming the age of our unit etc. DO NOT RECOMMEND

I had a great first experience with Keefe's plumbing service. Mr. Akula was prompt, polite, informative, and thorough throughout the job. If I need plumbing again, I'll contact Keefe's—they are fully customer focused.

Sam P. was exceptional when evaluating our home backup generator. Very prompt, knowledgeable, and friendly. Took time to explain everything. Highly recommend Sam as well as all the other experts we’ve had with Keefe’s.

Highly recommended for any of your HVAC needs and general maintenance! I called Keefs to have some standard cleaning done on our unit after seeing their trucks around town since I was a child. We have neighbors who have had nightmare services completed at their houses by other companies, so I decided to call Keefe's. I received same day service and found out that our unit was on its last leg and needed to be replaced, not cleaned. After discussing with the technician and sales rep, we decided to have our entire unit replaced and upgraded. They took care of the entire removal and replacement the following day and got us back up and running. The work was extremely professional, clean and we are extremely happy with the service. Thank you Keefe's! You have a customer for life here!

So this past week my neighbor alerted me that my water heater out line was leaking badly so I had to come back home and check it out and sure enough it was like a a torrential rain had just come so it had doing that for awhile and I never noticed it. So I did the norms to test it except flush the system and none of them worked so I called Keefes since I am by no mean a plumber. They came right out the next day which was a Friday. Abbi was the technician and we had a 2pm appt but she had finished her prior job early and had her office call to see if she could come early about 1 and of course that was great. She came right on time and went over everything now mind you my water heater was pretty old. How old? Katrina old and it was a whirlpool. Well made heater for sure cause it survived being flooded and only had to have it serviced once in all that time. Big Props to Whirlpool. So at this point there was no saving it. The temp control valve was done. So I was expecting her to say it would be a week before they could replace it. Not the case, they could get it done the next day a Saturday I was quick to say yes after checking with the house financial advisor The Wife lol and she was onboard. She came the next morning at 9 early early with Joseph and they got out the old and in with the new in about 1 and 45. They worked without any wasted time with new lines and no mess. They were great friendly knowledgeable and professional. So thanks to Keefes for quick reliable service and great people. My thanks!

I needed my water supply lines updated for the new kitchen sink i was installing. i called Keefes plumbing department and they sent out Christian the very next day. Cristian did a 5 Star job quickly and efficiently. Hes very skilled at his job and made sure is completely satisfied with with the work performed.
i will call Keefes for alll my future plumbing needs and ask for Christian.

I'm very satisfied with the quality of work Keefe's A/C and heating did during the replacement of my A/C & Heating units. All of the employees were very professional and courteous the entire time. They reported for work timely as was scheduled by the office. The coordination between the office and technician was second to none.
I highly recommend Keefe's A/C and heating to anyone needing this type of service.

Sincerely,

Mr. Ron

I had Keefe’s come out to install a UV and Air Scrubber in my new home. I had the UV’s at my last home for last 10 of the 26 years I lived there before I sold and I really believe they work great. I work for a large hospital system and they even use UV robots in their operating rooms as part of the satanizing process.
One of Keefe’s expert service technicians Joey came out to install them. He was a very nice person and didn’t mind at all with me asking questions. His work was clean and he left the work space the same. Also, not to mention he is a Marie Corps veteran so any company that supports hiring them I support as well.
I give Keefe’s an overall job score of 5 out of a scale 1 to 5 for this job. With the interaction I experienced with their office and technicians I even signed a semiannual service agreement with them.

Sherman Deserves 5 Stars—Call Center Needs Improvement

Sherman, the technician who came to fix our heater, was absolutely fantastic. He was professional, respectful, and extremely knowledgeable. He worked closely with the office to identify the issue, and they were able to locate the replacement parts quickly and have them ready for pickup. Five stars for Sherman and the repair work!
However, the experience with scheduling the follow-up appointment was disappointing.

The initial repair happened on Tuesday, and I was told dispatch would call me to arrange the next visit. I didn’t hear back that day.
On Wednesday, I called and was told they would email Sherman, the service manager, and dispatch, and I’d get a call back.
Thursday morning, I called again and got the same response.
Thursday afternoon, I called once more and was told that parts can take time to find and they’d call me when they had them—this was frustrating because it contradicted what I was told earlier.
When I asked to speak to someone else, I was informed this was a call center and they could only send a message, which could take 2–24 hours for someone to respond.

Almost exactly two hours later, I finally received a call to schedule the final repair. The repair itself went smoothly—Sherman thoroughly tested the system, answered my questions, and even waited while I tested the repair myself.

Summary: Sherman and the support team deserve praise for their professionalism and quality work. However, the lack of communication and the call center experience were disappointing and would make me hesitant to recommend Keefe’s in the future.

I made a call trying to find someone to come out same day. I figure it would be hard since I was calling at 2pm. These guys were out within a couple hours to see what was wrong with my system. Then they had me installed with a new unit the very next morning. I have no complaints

Brandon and Julio were very informative and professional. There explanations to our questions were great. Very straight forward on the installation and the quickness to set up the service really enjoyed talking to them and very well satisfied

I know this review is not aligned with the 5-star rating this company gets. Perhaps my situation is unique. I have a very old ac unit. It's got problems. But a technician came out and told me the parts weren't available, and if they were (an interesting piece of logic) they would be 4,769$ and 3,500$ for each of them. The blower and the heat exchanger needed to be replaced, he wrote. He scheduled a salesperson to come out that evening to sell me a new unit.

Today, someone else came and fixed the unit for $450 dollars. It was not the blower or the heat exchanger; it was the igniter, the flame sensor, and the rollout switches. So, the technician was wrong about the problems.

However, I don't think the technician is incompetent. I think it is more the case that the technician didn't want to fix the unit. Let me be clear: I do not think this technician makes the decision to push a new unit. I think that this rather is company policy. That's fine! Keefe's can refuse to fix old units. That's their prerogative. But don't come here and lie to me about my unit then charge me $88 for the privilege.

If you have a unit worth fixing, you should be fine. If you buy a unit from Keefe's, I suppose you'll be fine then as well. But if you have a unit that is old or is too much trouble, they will not fix it.

I’ve been with Keefe’s for about a year and a half now. I signed on with them to repair issues encountered with a previous company. The difference has been significantly noticeable, completely positive and a refreshing change. Service is always outstanding. The office is responsive and accommodating. The technicians are always professional, knowledgeable, THOROUGH, and helpful. Sam and Desmond stand out as always providing exceptional service. I appreciate their time and attention to detail to ensure things are done right.

I had Keefe's run a gas line and electrical to run my portable generator. Both the plumber (Prakash) and electrician (Joe) were outstanding. Very professional, excellent communication, outstanding work, very kind and thoughtful. I couldn't be more pleased. Very well done!

David, ( Equipment Specialist) was professional, honest and courteous. He explained everything thoroughly and did an excellent job of making sure that I understood the entire process. He went over and beyond in helping me before ,during and after installation.
Also the technicians and installers were courteous, professional, friendly and complete. They did a thorough cleaning on completion.

—C. Smith

We are very pleased with the overall service we received. David Dobbins responded within 24 hrs and we had an appointment scheduled the same day. He did a great presentation answering all questions. David was very personable and did follow ups to make sure we were kept up to date. At this point we are waiting to have the installation take place. We look forward to a long relationship with Keefe's.

Since our initial meeting, the process for permitting took a little time because if the city office. Once the permit was received and installation date was scheduled immediately.

The workers came out on the scheduled day and spent the day taking care of the installation! I have to add "it Rained ALL Day!" but they did not hesitate or stop even to eat lunch! They are the best crew! I hope you get them as you stall team!

Can't wait to get the inspection and have the unit ready to go!

Brandon was early and didn’t take him long to diagnose our problem. Within 20 minutes no kidding he complained the repair! We had never had an issue with our electrical system.
We were not sure who to call. I’m so glad we chose Keefe’s! We already have another repair we need done. Brandon will be our guy!
Thank you for superb and professional services.!

I am deeply disappointed in my recent experience with Keefe & Co., who recently acquired Help A/C — the company that had been performing my annual HVAC maintenance for years.

Keefe & Co. performed my routine preventive maintenance in November 2025, shortly after the acquisition. At that time, there was no indication whatsoever that my system was in poor condition or approaching failure. I was given the standard “everything looks fine” type of report consistent with prior years.

Fast-forward just three months later (February 2026) — during Mardi Gras — my A/C stopped working. Because Keefe & Co. had just serviced the unit and inherited the maintenance relationship, I trusted them to provide honest repair guidance and get the system operational quickly.

Instead, the visit turned into what felt like a blatant upsell attempt to replace my entire 10+ year-old system, framed as urgent and necessary.

Let’s be clear:
• This same company performed preventive maintenance only three months earlier
• They documented no major deterioration or imminent failure
• Now suddenly the unit is portrayed as being in poor condition and needing replacement

Those two narratives cannot both be true.

Either:
1. The November maintenance was not performed competently, or
2. The February visit prioritized sales over service

Neither scenario is acceptable.

Most concerning of all: my issue was ultimately resolved by simply resetting the power supply — not by replacing equipment, not by major repair, and not by any condition consistent with the dire replacement recommendation I was given.

As a customer who pays annually for preventive maintenance specifically to avoid surprise failures and unnecessary replacement, this experience was alarming and eroded trust completely.

Homeowners should be aware:
If Keefe & Co. has recently acquired your maintenance provider, I strongly recommend requesting copies of prior service reports and carefully comparing them with any new recommendations for major replacement. Sudden escalation in severity without documented interval change should raise concern.

I expect better continuity, transparency, and technical integrity from a company assuming long-standing maintenance relationships.

I cannot recommend Keefe & Co. based on this experience.