Reviews of local pros in Shreveport, Louisiana

This company has great customer service and follow through. They analyzed my issues, repaired and explained the repairs afterward. They made sure I was satisfied and cleaned up before leaving. Their technicians were professional and courteous which is lacking so frequently these days. I also asked for a quote for vent cleaning but after inspecting my vents, told me they were ok and explained and showed me why. I appreciated their honesty. I will be using them for future HVAC services.

I have used Clean Air Services several times before and have been happy with the work which is why I called to have them complete a fall servicing on my heat pump. The tech arrived on time and was polite. I was disappointed that he did not don any kind of overshoe overshoe while in the house either before or after working on the compressor unit. Additionally, and personally most importantly, he did not bring the required(?) cleaning solution to clean the outside coils. I have asked about the solution on other servicing calls and the tech talks up the solution as a special aluminum safe cleaner. Most parts cleaners will corrode aluminum and cause leaks and coil failure. The two main functions for me to request the call were: to clean the coils and check coolant levels prior to putting the house up for sale. This tech only used water and said that unit was not that dirty. My expectations were not met.

Follow up post: J J came out to the house and apologized for the service I received a few days earlier. He informed me the tech that was here on Friday has been talked to regarding planning for service calls and keeping his van stocked with equipment and supplies. The outside unit has been cleaned and produced a measurable amount of dirt.
The speed of the response was appreciated as was the follow-up house call.

Don’t make the mistake of calling anyone else like I did. I called Clean Air after being told by another big game in town (Call them company X) that my unit was low on MO99 Freon, which Company X didn’t offer, and that my compressor was turning backwards due to dirty power. Since Clean Air offers MO99 I went with them. When Mike showed up he verified that my Freon Level was to specification and that my compressor was not the culprit. He cleaned my drain line and gave me some pointers on insulation and heat mitigation measures that I can take to help my old somewhat undersized unit do its job. Mike and Clean Air sell service, not service contracts and parts like the other guys. They came out promptly and gave an unbiased diagnosis, regardless of whether or not it meant they made a sale. Mike did it with an attitude and demeanor that made me comfortable with him being in my house doing whatever he needed to do. He did make a sale cause I bought a service agreement without thinking twice. Bottom line, other places may be good but these guys are great.

We were very impressed with the service we received today! The technicians were very kind and patient with all of the questions I had regarding our system and the maintenance. They were very punctual and finished the job in a timely fashion. Definitely will be using them again! This company is phenomenal! I wish they had more than 5 stars.

We had an appointment already booked, when their office had a cancelation. They reached out asking if we could reschedule two weeks early.

The crew arrived at 8:00 am as scheduled. Crew chief, JJ, introduced the crew members which I thought showed real class. He reviewed what the they were about to do and compared that to our quote. Liked that, no surprises we were all on the same page.

Then the got to work. Covered floors and furniture with drop cloths. And, vacuumed when the job was done too.

Great service. Very professional. The before and after pictures speak for themselves.

Michael came to my house to do a quote and explained everything he was checking as well as everything that I could do myself, he was honest about our vents not needing cleaning as well as took the time to give me information that was very helpful about my HVAC system and attic. Would recommend him for sure

I highly recommend this business, the customer service was consistent and exceeded my expectations! Mike White assessment was not only cost savings but also educational to say the least. I was completely impressed with their professionalism and customer service!!

Just had my ductwork cleaned and I could not be anymore pleased. The price was right and the service was outstanding. The technicians were very professional and seemed to care about the job they were doing. I would use them again in a heartbeat.

Fast to get you approved and satisfied with processed. The heater was not cleaned and not explained or asked questions about the use of the heaters. . So I bought a heater to use. The installation crew did a great job, with professional and skilled knowledge of the job. Work as a team and very supportive of each other. Helpful with my question and concerns. Hopefully they continues to be successful and gain love for each others as I felt it from them. A+ Grade

Ryan was very courteous and very knowledgeable. The job was a bit difficult due to mineral deposits in the shower control cartridge, but he was patient and gradually things came together. The shower now works well and no longer drips. Thanks!

Sean Manes was a true professional throughout the entire visit. He listened, explained procedures, answer questions and made great suggestions in a very helpful way. I like that he also set the expectations so I can prepare for the upcoming job.

Hyacinth Snow

Another update. First, Southern Air management never contacted me. I contacted them several times. My unit is under a 10 year warranty that is worth absolutely nothing. I had to switch to Nixon HVAC because the service from southern was so terrible. southern said that voided the 10 year labor warranty. So to have the 10 year labor warranty I paid for to be honored, I would have to pay for the southern maintenance plan for the next 10 years. They came out to my house 15 times for the same issues. If southern wants to post all the calls to my house on here I am giving them permission.

Additionally, if any lawyers are reading this, please leave your contact info for legal options.

Update: after a week. I still never received a call. Some more specific issues aside from leaving a leaking gas line, and giving me an attitude about it, simple things like putting the screws back in my vent covers would have been nice. Putting the smoke alarm back up they knocked down would have been nice. Putting the fence around my a/c unit that they tossed to the side would have been nice. Not putting the condensation line directly over my patio door would have been nice. And of course, not leaving a leaking gas line would have been nice as well. I strongly do not recommend Southern Heating and air. Like I said below, I had their membership service over a decade, and put a new chiller, and furnace in with them 2 years ago. Their motto, "fixed right or it's free" is a bold face lie. I never asked for my money back, but they did a pretty lousy job.

Jimmy did the job right and I would give him specifically 5 stars, however, I have had numerous issues with Southern over the last 2 years. Not everything was the fault of Southern or their technicians, like a weird smelling A/C coils, however, what was in their control, like scheduling, and not rushing they failed at. Technicians were out on Wednesday to replace the smelly coils, and soldered in a copper line. They say that they didn't touch the gas line, but that night, the line that they were soldering less than 2 feet from was leaking and if not noticed, I wouldn't be writing this as I would be ashes. Jimmy came and fixed it, but there is no way it wasn't from the Technicians from Wednesday. We have been members of their program over a decade, had a full system replaced, but it looks like their better days are behind them.

I would like to share my once again on time heating unit maintenance for the winter with Mr. Chris Love. As always he’s ahead of schedule. He called me at 7:39 a.m. to let me know he was headed my way to perform my winter tune up! Made it here at 8:00 a.m. and went straight to work. Checking to make sure it was working properly, checking for leaks etc. I always offer him someone to drink or snacks since it’s going to be a long day for him. He always greets with a great big smile. He always take’s his time to make sure the job is completed safely and correctly. I always request him as my tech to service my unit! Once you get use to someone and their movements and they know yours it’s best to keep that one special tech. Thanks again Chris for your time on my system for the winter and I’m still working on those shirts! Lol! Happy Holidays and we’ll do it again next year. Stay safe out there.

Allen and Mike did an excellent job installing my new HVAC system — they were fast, efficient, and highly professional. I highly recommend them.

Levi was prompt, knowledgeable and easy to talk to. Answered any and all questions that we had and had us in the schedule next day for repairs and maintenance. Thanks again!

Five stars from beginning to end! From the Five stars from beginning to end! From the initial service call service call with Joe, to the installation of a new Trane system just 3 days later with Austin, the guys with southern air were professional, courteous, extremely knowledgeable and timely. We highly recommend Southern Air.

The Breedloves

Randy was very professional and prompt service. We'll ask for him anytime we have plumbing issues. He was great! We love Southern Air!

Service was great, price was higher than expected for faucet replacement, but since it's a job I can't do for myself I had to pay to get it done. Technician was friendly, professional and completed the work in a timely manner.

I was able to get an electrician out the same day. Brandon showed up and was very friendly. The issue that we had turned out to be not an issue at all, and he was happy to explain what we did wrong. Though they could have charged us for a service call, they did not. This is excellent customer service.

Parker and Dylan did an EXCELLENT job on the installation of my new Generac home generator.Both were very professional, courteous and patient with any questions we had.Dylan found some issues with the wiring on my house during the install that could have been severe, he corrected the issues and brought them to my attention.During the first trial run , after the installation, Parker noticed oil on the inside panel of the unit, and found a faulty installed gasket on the valve cover from the manufacturer.Dylan and Parker replaced the gasket with a new one and verified no leakage. These guys give me faith again in the younger generation workforce. Pure talent! Thanks again. (Sales) Ray did a Great job explaining and answering any questions I had from the unit size to proper placement of my unit. I didn’t feel pressured in any way and I felt very comfortable and confident in the quality of work that Ray said the company delivers and he was correct.

Deen was great to work with. He explained everything in detail to me and helped me make the best decision for what needed to be done with our unit. Deen was kind and very professional. He is very knowledgeable and would highly recommend.