Appliance Repair reviews in Baltimore, Maryland

The led light in my freezer went up and caused a few lights in the refrigerator to go out also. They handled the repairs without an issue. Good thing I bought the extended warranty because it was no charge at all.

Reached out to Landers based off of a recommendation. Sad to say, was very disappointed in the service and “assessment” received. Was provided a time frame of 8am-5pm in which technician would arrive and was told to expect to a text message the day of to ensure shorter time frame would work. Never received a text message as technician just showed up. No biggie. Dante came in and we explained the situation. We currently had an idea of what the problem may be but was hoping to have a professional confirm or provide direction for repair. Discussed troubleshooting currently completed, then assisted Dante with pulling the fridge out, so that he may examine the back. Dante removed the back panel on the back of the fridge and proceeded to verbally troubleshoot “potential causes”. No tools used to assess anything (voltage checks, meters, or anything) that could offer clear guidance of the problem. After previously googling potential causes ahead of time, this visit was essentially just that. No clear indication of what to do next, just a bunch of “it could be’s”. Dante leaves, does not replace the back panel, leaving the compressor and other crucial components exposed and the fridge pulled out of its space. Still it sure what to do, how to proceed, and no disrespect to the technician, as he was friendly, however, after spending close to $200, we currently have no clear indication to how to fix the fridge, and was left with putting the panel and fridge back in place (hopefully correctly). If someone from Landers could please reach out for resolution it would be greatly appreciated. Date of service 9/25/25.

The technician was very pleasant, diagnosed the problem, got the two parts needed and installed them. The only complaint is the wait to have someone come out and then the wait to have the technician come back to install them.

Tech arrived ahead of schedule. Yeah! Analyzed washing machine problem, resolved it. Advised tenant how to operste for maximum efficiency. Gave me an update. 30 days warranty. Tenant thrilled; finally able to wash. My regret is that I did not contact Landers sooner rather than as a last resort. Will definitely refer others.

Chris the tech was fantastic. Very professional and quickly diagnosed my issue and got my oven working again super fast. Thank you!

Called and scheduled, showed up when they said they would and fixed it within an hour. (oven issue) Can't ask for more! Would recommend. Also personally I like that they charge a service fee that doesn't go towards the repair because then it doesn't feel like you are being upsold on a repair imo.

I have had a great experience with Landers. They did a great job installing my equipment in the tight spot it’s in. Beyond that I had an issue with one of the appliances that was on the manufacture. Landers put in weeks of work at no cost to me to make sure everything was fixed and dealing with the manufacture. Even getting them to ship a back ordered part directly.

Very knowledgeable young man, Donnie. He was polite quite a pleasure to meet and have in my home. " fixed both problems in record time. had the electric range and dryer fixed in a jiffy

Steve was prompt, professional and seemed to be very experienced. He identified my problem right away and made good recommendations to get it solved. I liked working with him.

If you're able to request their technician Malcolm, you won't be disappointed. He was OUTSTANDING and represents Lander's Appliance very well!!!

Chris was awesome! We’ve used Landers services for several different broken appliances in our home. Appreciate the expertise and professionalism Landers brings to every call!

Landers Appliance, you are awesome….😅

These people will do what they say ……for a fair and reasonable cost… Their technicians are always professional and properly trained…..😅( what we have experienced from Landers, is pretty much the opposite of what we experienced at 95% of other businesses that we deal with for other services like plumbing and electric and HVAC… ) I wish there were other companies like Landers in the other trades🙈…. Unfortunately, in this day and age old-fashioned service like Landers appliance… Is nearly impossible to find…

Thank you, Landers Appliance…

Technician was efficient and competent. He arrived on time and was polite. He explained the problem and its possible solutions. We were entirely satisfied with his service.

I am a longtime customer of Landers Appliance Repair. They show up
when they promise. They always offer options other than repair. Technicians are courteous. Today (October 29, 2025), the ice maker in my refrigerator was broken. The technician, Donte, was on time, polite & fixed the ice maker in under an hour. I highly recommend this appliance repair company.

-They do everything they can to help you as fast as possible. And I am just so impressed by how well they know each appliance and by their honest and fair pricing.
-Behind every person calling for an appliance repair is a stressful situation of not being able to cook, wash clothes, or store food and they get that.
-There are genuinely amazing people at Landers and as a result Landers is a genuinely amazing company.

Beware of the installation if you buy an appliance from Landers. Sean (head installer) gave TERRIBLE customer service by refusing to enter our house after he learned we recently had the flu (but were testing negative and offered masks to wear). He took over all aspects of our dishwasher installation from that point, giving us two choices, either “install it yourself” or for $109.95 he would return at a date of his choosing. We had NO CHOICE but to agree to his terms, having agreed to Landers’ final sale agreement. Julian (sales manager who sold us the dishwasher) was not helpful at all, he finally returned our call 8 days later after the dishwasher was installed. Landers’ installation agreement concludes with “your satisfaction is paramount to us” but in our case they did not live up to this. We would rate them 0 stars if we could.

I responded by email to Landers president Andrew Brenton comments but have not heard anything back. For the public record, here is my response.

"Andrew, I just read your response to my Google maps review and would like to correct a number of the points you made.
1) On December 23rd, the day of the initial visit by Landers employee Sean and two others, I did inform Sean that we had recently had the flu, but I did NOT tell him that we had cancelled our holiday plans due to still being contagious. What I said was that our doctor could not guarantee that we were not contagious and offered him masks for protection.
2) After that initial interaction on the morning of the 23rd, Sean thought thing over and then offered me two options, one he would leave the dishwasher on my driveway and I could install it myself and two, he would return at a later date to be determined for the $109 fee. He never mentioned that I could cancel the sale. He was also very firm about the two options being the only choices. He also would not even ring my doorbell to inform me of his decision - he called my wife's cell phone from our driveway and bluntly stated "you need to come out to discuss this".
3) Later in the afternoon on that same day, we received one, not multiple calls from Landers, specifically Sean. During that call, we inquired about whether we could cancel the sale and Sean stated that we could not; we had agreed to a final sale and thus we could not get our money refunded. Again, no one from Landers said that we could cancel the sale and Sean told us exactly the opposite. He also stated, again quite firmly, that he would be returning on December 31st to install the dishwasher, contingent on us paying the $109 return visit fee.
4) The next morning, I initiated a call to Landers and talked to Blake. He took notes but said he didn't want to get in the middle of things. He said Julian was in a meeting so he would relay the notes / message to him, but we never heard back from Julian or anyone else at Landers until Sean called the morning of December 31st to inform us that he was coming to install the dishwasher. Then later on the 31st Julian called us but at that point there was not much to discuss / resolve. Julian's take on things was that there were "miscommunications". If you have phone logs that disagree with this, I would be very interested. I'll be glad to provide my phone logs supporting my claim.
My main frustration is with the fact that after being honest with Sean about my flu situation, he was the one that decided to leave, and he took total control of the installation from that point on. He dictated the return fee, the return date and the refusal to cancel. Since he decided to leave, I feel no responsibility to pay the return fee and have initiated a dispute about it with my credit card company. I'm happy to talk about this further if you'd like to call in person, but honestly from your response it seems like you're firmly on your employees side and that they've mis-represented what actually happened to some degree."

Came home after being away for a week and found refrigerator not working. Called Landers as soon as they opened and had a repair person here within a few hours that had the necessary part to fix it! A seamless process from start to finish which is rare these days.

Fantastic service! Landers’ technician arrived on time and immediately diagnosed the problem. Parts were ordered and the follow-up visit was quick and easy. The whole process was simple and so very pleasant. Highly recommend!

My 12-year-old GE Profile microwave broke on a Friday at 4:00 pm. I immediately called Landers and talked to Julian. I told him my mother is receiving hospice care at home and the reasons I needed a working microwave. He was very sympathetic. By Sunday, Julian had emailed me detailed information on a replacement microwave. I paid for it electronically and he processed the order. By Thursday, the microwaved arrived at the store. Sean called me and scheduled installation the following day, even though service appointments were heavily booked. It’s an under-cabinet microwave, and the template for drilling holes to bolt it to the cabinet was WRONG. It took two very patient Landers service guys TWO hours to install. I was a Nervous Nelly and not very polite. For this I apologize. I don’t even remember their names. I am grateful to Landers and its employees for their sympathy, dedication to customer service and professionalism!

Great service. I had a minor issue with my dishwasher that looked like it could have been something bigger. The repair team came out on time, checked it quickly and didn't try to sell any extra services or fix something unnecessary. I would totally use them again.

Had a problem with rinse cycle on washing machine. Steve with Landers Appliance provided prompt courteous service. He diagnosed the problem, ordered the replacement part and scheduled a return visit. He timely kept the appointment and installed the replacement part. He tested the pump and wash/rinse cycles to ensure issue resolved. Great job. Covered under warranty.