Appliance Repair reviews in Baltimore, Maryland

Based on the reviews posted here recently, our experience is nothing different. 5 trips and 5 months to fix our dishwasher. Always an excuse as to how the warranty company was to blame for wrong or broken part ordered. Then, doesn't even secure it back in because "it wasn't secured in to begin with". Factually inaccurate. He unscrewed it the first time he was there. Did not screw it back in after the first four trips. Terrible. NEVER AGAIN - cancelling my home warranty ONLY BECAUSE of their terrible service.

Our warranty company had us use Towson Appliance when our washer broke. They came out right away, got approval from the insurance comany and parts quickly. Rick got us up and running again. We're a big family with a lot of laundry. I so thankful they were able to take care of us so quickly.

Many thanks to the owner, and Charlene for getting us set up with fridge repair. Rick was great, knowledgable and very efficient. I would highly recommend Towson Appliance Services Inc to anyone. I will definitely be a return customer

I have never EVER experienced such awful customer service. After we missed the repair person who came to change the part on our dishwasher, we attempted to reschedule the appointment. From the onset, the technician was rude and inflexible. We called the office to request another appointment, and apologized for the mixup. The woman who answered the phone continued to be rude and inflexible and even hung up on me when I asked to speak with the service manager. I was confused and disappointed by the unwarranted rudeness and very strange rigidity by this company. I absolutely DO NOT recommend this business.

Both my fridge and freezer were warm, so I called for service. The technician was very friendly. He explained the issue and what he was doing to fix it, and also gave me some great maintenance tips to hopefully make my very old fridge last a lot longer. This was a few years ago and (no jinxies) I haven't had any issues since. Great service! I highly recommend!

Run! Don't walk in the other direction from this company! The woman who answers the phone is consistently rude and condescending. They will send their technician who smells like a pack of cigarettes to your home and this is his diagnosis: "oh, you're going to be dead in the water for a while." What? What does that even mean? The company will not call you back to tell you what's actually wrong with your appliance. They will take weeks to "fix" it and then you'll find out shortly thereafter that it was faulty work. They will argue with you about the second repair and take weeks to fix that one as well. Please, save yourself the time and trouble - find a different company.

Excellent service. Prompt, easy communication, and Patrick took care of my dishwasher problem quickly. Also gave me good tips for maintaining my Bosch. Will use again and recommend.

Ron from Towson Appliance came to repair Thermador Fridge. There were two issues. (1) Freezer door was not closing properly (2) Fridge was not cooling but I can see that the cooling coils were frosting well. Ron spent quite some time diagnosing the door. He took only a few minutes to diagnose the fan motor needs replacement. He called back the next day suggesting replacing hinges for the door and replacing fan motor. He quoted us parts+installation cost to replace hinges was 840$ and fan motor 700$. This was in addition to 150$ we paid for diagnosis. After debating a lot whether to purchase a new fridge or repair, I decided to give it a try fixing the door myself. I opened all the screws in the hinges and re-alligned the door. That fixed the problem right away. Since I knew fan motor needs to be replaced, I simply ordered the part and replaced the fan motor by myself as well. Hopefully the fridge will work as expected. Given that every appliance is different and there are various ways to diagnose the problem, it is hard for me to comment on expertise level of Towson. I am glad that I was able to solve the problem. Ron, and the lady who scheduled the service appointment were helpful and professional. They answered all of my call and never rushed any of the conversation.

Did not diagnose my washine machine accurately. No custmer servuce. The tech stated nothing was wrong with my machine after accessing the macine for leakage problem that was reported during washing. Was told to proceded to washing as no issue was detected. Washing was proceded.Less than 2hrs after he left my floor was flood with water from the machine. Same problem I reported. Called Towson Appliance to report the issue and the response was "you can get a second opinion or wait another week for another appointment." I repeated the service tech just left and the issue remains the same. I am standing in a pool of water. Their response was the same, with the added. "We cant tell you what to do. What is your decision. I sad ok and went for second opionion. Sat down to write this review.

***THEY DO NOT WARRANTY THEIR WORK***
They came out to fix my ice maker. Rick also identified that the unit was not going into its defrost cycle and had to defrost the ice build up in the unit. This turned into an expensive repair when we were told that we needed to replace the two computer boards in our unit. The ice maker worked for one week before it stopped working again, and not the unit is again not going into the defrost cycle. Called Towson Appliance and they do not warranty their work. They wanted to charge me a new diagnostic fee!!! I understand stand if I would have to pay for additional parts if needed, but I should not have to pay a new diagnostic fee when the original reason they were called has not been resolved. I WOULD NOT RECOMMEND THIS COMPANY.

Took 250.00 for a part. Brought me a broken part and said they would bring a new part that wasn’t broken and never heard from them again after multiple calls. They are thieves. They stole from me. Taking 250.00 and not delivering the part or refunding is theft. Stay away. They are so bad they had to change the name of the company to hide from all the bad reviews.

Very informative

Excellent

Pricey. Good quality work.

Prompt response time. Knowledgeable technicians.

These guys came out diagnosed my problem and gave honest answers to my questions, would definitely use them again

Fast, friendly same day service. Seemed expensive, but dryer works

They are very professional and now their stuff. Absolutely would recommend them.

Helped me with my washer issue and saves me from a new one. Very professional

They fixed the dryer , but it was really something quick and easy. I YouTube it and SHAME on Crown for charging so much smh.

Thank you Jeff and Malcolm! Diagnosed the issue quickly. Explained everything they did. Didn’t change the price I was quoted. Highly recommended.