Appliance Repair reviews in Baltimore, Maryland

We found them by way of our HMS warranty company. They came to fix our refrigerator which was a bit complicated and they were wonderful. Made sure it got fixed and fixed right!

Terrible customer service -- rude, unhelpful, not communicative.

On time, knowledgeable service. Fixed an installation problem that the Lowes designated installer made. Quick, efficient and no fuss.

MY FIRST BAD REVIEW - I Was scheduled for an appointment between the hours of one and five and after calling to confirm the status of my technician at 4 PM I was told that the technician would not be arriving, So we rescheduled the appointment for today between the hours of one and five and it is now 3:41 pm and have not heard from the technician. I called the office, spoke to schedulers to inquiry as the time the tech would arrive.... this was almost an hour ago. Ridiculous!!!

The service techs they send know their stuff and solve the issues. We have had both Ron and Rick out to fix issues and they both were top notch people and technicians. A little expensive but what isn't these days.

If I could give no stars I would. This is by far the worst company I have ever dealt with. Every single employee right down to the technician was ignorant . I called to check on the status after a week of no follow up by them and they simply just said they weren't fixing it and flat out lied about the problem. The woman at the company proceeded to yell and say I wasn't listening to her and hung up on me. DO NOT USE THIS COMPANY !

Didn’t show up for a scheduled appointment and didn’t call.

Scheduled an appointment for Saturday and got an 8-hour window. Not a big deal, except they didn’t ever show up. I called twice and got no answer and no call back.

Would not recommend.

Very happy with the repair of our Refrigerator. Rick, the technician is great. He repaired our stove about 5 years ago when he worked for another company. Not only does he do excellent work, he's a funny guy too. Keeps me laughing.

Came for a washer repair on Friday. Said they would call on Monday never did. I called them today about the parts, they said they were discontinued but never bothered to call. I called Samsung and they are shipping me the parts overnight. Use Landers Appliance from now on they told me what to do!!

I called for an appointment to have someone fix our Thermador Freezer. It took days to get an appointment (which I understand) but the technician shows up and was there for probably 15 minutes and states he can't find anything wrong with it. A week later the freezer stops working completely and I end up throwing out all the food because it is hotter in the freezer than it is outside! I would not recommend this place to anyone!

One horrible technician was straight up rude and condescending to my wife and I. He refused to do simple tasks and pushed work onto my plumber. Another tech was good with my oven—polite and nice. They’re customer support is rude and honestly unbearable. It was a mixed bag at best with them. Avoid if possible.

Confident, knowledgeable, dependable, professional, truthful and safe. That is my experience with the service I received this morning with Towson Appliance. Thank you Ron. Can’t wait to start doing laundry again... ha.
I wouldn’t hesitate to contact them for all of my appliance repair needs.

Scheduled time between 1 and 5. I called to rescheduled at 4:57 and ask where they were. There was no answer. They called me saying they came to the house at 4:45 and no one was home. I was home all day waiting for the person. They continued to say they took a picture of my front door and no one was home. Both my kids were home with me two and would have answered the door if someone came. Atrocious customer service and unfortunately stuck with them because of they are the company out home warranty uses. Avoid.

agreed to a pricey oven repair last year. specifically asked for warranty period and was told one year. after 11.5 months, the problem returned and i was told their warranty is only for 90 days. Very dishonest. will never use them again.

Customer service is simply awful. I had an appointment from 1-5 and the service tech called at 12:30 and left a message saying "call me so I can figure out what the problem is to see if it's worth coming all the way out there." Note that I had already described the issue with my washer to several other people, which is why he was scheduled to come out in the first place. So I call him back and he said he "got lost" and would "call right back." I received a call instead from Kim at the service center who said I needed to reschedule my appointment (I had already taken off of work to accomodate the first four-hour block). At this time, it was 1:30----he still had PLENTY of time to come out during the 1-5 window! Kim refused to work with me and said I had to reschedule, then told me she would call me back. Instead, someone from Lowes (where we purchased the washer) called saying I needed to reschedule. When I called Towson Appliance back to speak with a supervisor, conveniently, there were no supervisors there. Save yourself the hassle and do NOT work with this company. (FYI Lowes does contract out to other companies, so ask to use anyone BUT Towson Appliance).

Aside arriving on time, everything else was a wash. Couldnt fix the dishwasher and stated that 'because it only has a cold water feed, dishes dont get clean' - even though modern dishwashers heat on demand. Never fixed any of the issues, had to call a second company who repaired the pump within 10 minutes.

We were required to use Towson Appliance for our washers warranty. The customer service staff were helpful and friendly. The service technician was prompt and thorough. The only issue was that they were booked out a week because they are so busy.

Let me start by saying this is the first bad review I have felt the need to write. I contacted Towson Alliance as they are an authorized Kitchen Aid repair facility. My fiance took my stand mixer in for a repair. First they said they would call with an estimate before doing any work. That didn't happen. Next we were told I would have it by Thanksgiving. I was called and told it was ready. A couple of hours later they called and said it was making a weird noise and they wanted to look over it some more. I am happy they wanted to take the time to make sure it was right. I had to call them Friday to see what was happening. The tech called me back and said the motor was making a noise and the motor was hesitating on low speeds. She said she thought it was because it needed to be run but, I was assured that I had a warranty and they would make things right if they were not. My fiance went to pick up the mixer Tuesday. When I got home the outside housing was scratched all over and some so deep I can see the metal beneath. The silver ring by the beater mechanism shows dents and tool marks. I was furious (still am). Called left a message that night. Called back in the morning was told the tech comes in later and she would call me back. She then proceeded to tell me she didn't think it left the shop that way.. She pretty much accused the man who bought me the mixer of messing it up!! Really?!! I asked to speak with a manager whose only in shop hours are 8am to 9am. Hmmm. I have no confidence that my mixer even works. I am going to their shop tomorrow to see what resolution can be come to. Will update.

I have a Thermador service plan for my wall oven, and they referred me to Towson Appliance. Towson called me and scheduled an appointment. HOWEVER, the person who called suggested I first try turning the circuit breaker off and on. That solved my problem! Towson Applaince could have come out and done the same things, but they saved me that small fee I would have paid and gained a happy customer!!

There was a time, not so long ago… that a “call ahead,” was something a contractor did to give the homeowner a complimentary notice of their immediate arrival.

A call ahead is not “our guy was in the area,” or an excuse to move on to the next job. If the window for arrival is 1-5PM, you should (actually) show up during the predetermined time.

I called the morning of to confirm the appointment.

Arrive on time and ring the doorbell...
No response... that's a missed appointment.
"Phoning it in," isn't showing up.
Glad to know your time and your schedule, are more important than your "customer's."

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“Would you like to reschedule?”

- Yeah o.k... Unbelievable...

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Wouldn’t have to, if someone showed up and completed the job when they were scheduled to.

What's the point of giving the customer a window if no one shows up?

• Accountability
• Professionalism
• Respect for the homeowner’s time

A one star review is too generous.

They sent someone out to our house to look at our washer. He was bad, smelled like a chimney and stayed for 15 minutes. The next day they called us and charged us $109.95 for that initial service call....which they did not inform us of before he came to our house. Then they gave me a price of service which costs more than just buying a new washer. When I said this they said, it's your choice. When I said, they should say what their service fee will cost before they send someone out, they rudely replied, "Well did you think it was free?! 99% of our customers love us so too bad you don't" When I reflect on it, it's comical how bad their customer service is.