Appliance Repair reviews in Baltimore, Maryland

Our technician, John, was professional, courteous, and polite. He went above and beyond to complete the job. Overall, it was an amazing experience.

John was knowledgeable, extremely friendly, and one of the best techs we’ve had service our home.

Truly not Happy at all , tech did NOT help , fix even lied about the costs of the next tech coming out would be included which he was dead wrong ! Prior to entering the house he required my check my license etc. NEVER had anyone w/ choice ever done this & choice advised me themselves it is not their practice / rules at all . I still have a broken furnace even dangerous furnace but now have to pay another deductible for a plumber ? Which usually does not work on furnaces so today I wasted $85 for sears ..plus a day off of work for NOTHING less then 5 min. Of absolutely being scammed I feel . Bad practice poor communications shady actions all around ! This tech did NOTHING AT ALL but collect $85 my furnace still leaks can't be turned on at all it's dangerous !!

Technician was excellent. Fair price, excellent service. He came out the same day.

As of today, my washing machine hasn’t been fixed. I started this request 10 days ago. After initial diagnosis tech coming 6:10pm after I took off all day, part was ordered and arrived within 2 days. Sears has since cancelled twice My appointment to fix saying no part there. The worst part is the AI bot updated my appointment once I shared parts arrived but my confirmed appointments still cancelled. When asked to speak to human, AI Samantha says we no longer have live humans? I contacted my warranty company and they were able to get live person but I am still two days out of work and another week wait to have my washer fixed. I have used SEARS for years and unfortunately they seem to be going downhill. There humans in scheduling and bots are not on the same page with their technicians and I have not experienced this before. Pretty sad.

They came twice to fix my fridge and the second time around Jeff came. He was so great I had to write a review! Excellent service from Mr.Jeff!

Ujwal thoroughly sought to identify any problems. He was professional and explained issues completely. I am very happy with the services I received.

We were delighted with David's prompt, professional expertise, as well as his friendly manner. He did a wonderful job.

The dishwasher repair was done quickly and the repair technicians that arrived were professional. The reason for 1 star is because I had a scheduled appointment for service between 8am and 5pm. I even had a confirmation text that stated my technician was on the way. I stay home from work all day, only to find out at 3pm that Sears cancelled my appointment and rescheduled it for another day. I called to ask what happened and no one knew any reason why my appointment was cancelled. The only information I got was that the appointment was rescheduled by the technician. Someone should have notified me at least.

Jeffrey B, the tech showed up on time and was extremely nice and knowledgeable. Great person I felt comfortable dealing with and trusted.

If I could provide ZERO stars for this technician I would. I was harassed by phone call and text, argued with over the phone, and the worst part of the whole thing was being talked down to as a woman. I do not need to be “man-splained”. The scheduling services are horrible. The technician was at my house previously, did not check the entire gas range for any other possible issues, and today - he was NEVER EVEN AT MY HOUSE. All of the issues today were over an appointment that was supposed to be next week- overall a terrible experience and would NOT ever use Sears again.

Ali did an amazing job repairing the dryer. He arrived on time, quickly and efficiently resolved the issue. I truly appreciate his assistance!

Jeff L and Jeff N.was professional and knowledgeable about the washing machine mechanics and repair. In addition, they took time to explain every step of the repair process.

David was very knowledgeable, patient and informative. Offered to clean my dishwasher so the soap won’t sit.

Jeff was extremely professional and courteous. He quickly assessed my freezer and provided a quote that allowed me to make a quick decision about my next steps. Would use Sears in the future.

The service technician was awesome. He was professional and friendly. He did not give up when the initial part did not work to our microwave. He was able to use another part that worked. Great service! Thank you.

The tech who came to my house did not go above and beyond to resolve my heating issue. The heating issue was affecting the reading on my thermostat, the tech checked the heating but did not resolve the thermostat. This is the 2nd tech from Sears and none of them resolved the entire issue. Overall, the service from Sears was very poor.

David was Amazing unlike the last guy that was here. You need to tell him this is customer service industry, The behavior was Rude! And not showing up for an appointment was just horrific.

My appointment was canceled twice prior to them coming out to fix my washing machine. The repair person was great. I just didn’t like the fact that I had to wait after the part was ordered for my washing machine on October 23. I was going out of town so I set up an appointment for November 10 they canceled me that morning due to staffing problems, then I made another appointment for November 17. I waited all day only for the repair person a 5pm to tell me they had given the work order to the wrong service person. I then called AHS. and supposedly they wrote an e-mail to the head of Sears and someone came out on the Nov.18th. after all that hoopla.

I give the technician a 5. But the company Sears itself I give a 1, Because they are very bad with dates and time not been able to communicate with me. Should be able to talk with a person and not a machine. So I wouldn't recommend Sears appliance repair to anyone. The technician was great with the job. But they have real bad communication.

Initial appointment was cancelled after I wait a whole day for repairman. The cost of the repair was excessive (over $500) to replace one part ((an igniter) as the repair appointment charge was added to the cost of the part instead of being applied against the repair appointment charge. I will be discussing this transaction with both the Better Business Bureau and the Maryland Attorney General’s Office of Consumer Affairs.