Plumbing reviews in Baltimore, Maryland

Very professional, polite also very reasonable, I will be calling them next time I’m in need of a plumber

Abend replaced my water heater when it stopped working. They were reasonably priced and did the job quickly. The guys did a great job and were very friendly and informative. Abend is now my go to for plumbing and heating.

3/1/26 - I found out when I got my water heater installed that Abend has a wonderful service that I immediately signed up for where they will come out and inspect my AC and plumbing twice a year to make sure it is working at peak performance. This gives me peace of mind. They are always very nice and informative and answer any questions that I have. Abend Services is the Plumbing and Heating company I will keep going back to.

Abend was able to schedule an appointment for the same day to check out our sump pump issue -- during a rainy spring when I know they had to be getting tons of calls for drainage issues.

Dustin arrived early (after calling to check first to make sure we'd be home) and was friendly, courteous & professional. He quickly diagnosed the problem with our pump, provided a reasonable quote for replacement with some options he explained & answered questions about, and got the job done quickly once we settled on one.

Will definitely be calling Abend again when we're in need of one of the services they offer!

Abend is great - I've used them several times and have always been pleased with their responsiveness and quality of work. Dustin handled the job today quickly and took the time to answer all my questions, helping me better understand the plumbing workings in my kitchen. Super nice and knowledgeable, and best of all the job was much less expensive than I feared!

We had a sump pump that stopped working the other day and a basement full of water. I called a 24 hour company and just got the run around. I called Abend this morning and they were at my house by 1:30. Dustin text me before he arrived and couldn't have been any nicer. He was very professional and explained everything to me and provided an estimate upfront. He took his time and even showed me the old sump pump he took out. I am so happy with the quick service and professionalism from this company. I didn't know if I was going to have it fixed by the time it rained again. I would recommend Abend to anyone who has to have any plumbing work done. Thank you again Dustin for being so nice and helping me get this fixed right away. My dog even liked Dustin and he was kind to her. So I know he is a good guy🙂. I will call them again if needed. Keep up the good work.

Abend plumbing is prompt and reliable. They went above and beyond to make sure everything is at optimal performance. They are a family oriented company and this sets the foundation for the highest level of customer service that anyone could ask for! They are very fairly priced and top quality across the board. I highly recommend them for all your plumbing maintenance and repairs.

I received wonderful service! From the person who answered the phone, to Katie and installed were very helpful & knowledgeable. The installer did a great job, very prompt, super clean and took all the old materials away. I would highly recommend Abend!

I couldn't believe how fast they were to get out for a service call and install. I had a leaky faucet and decided it was time to upgrade the whole kitchen sink along with an RO system. I tried my best to buy a system that was drop-in and fairly easy to work with aside from converting the old double basin drains to the new single basin. Within minutes of arrival they were off and on their way to knocking the job out. I couldn't say no. It really was only a few hours and the job was completed. I appreciate how fast and thorough they were. I didn't price shop since I was in need ASAP and they were the first to answer, so they win. I can't confirm or deny if I received a good deal, but it's nice to be upgraded and not have to think about the job anymore. I would call for more work in the future when needed.

Rob was outstanding. He arrived on time, was very professional, worked efficiently and addressed all my questions & concerns completely.

I called this afternoon with a clogged tiolet. Chris was here within 3 hours. You will all just love their new plumber Chris!!!!

They are so expert on their work and how take money from you for doing nothing.

My thermostat panel got problem with connecting to my phone and they pushed me renter to install new one.

I definitely recommend you to search over other companies for your small problems.

Called Abend after I was told that Home Depot wasn't qualified to install my new gas dryer. Scheduler was very professional and quick, had the plumbers out to my house in no time. Work was completed quickly, and the plumbers were very professional and courteous. Called after lunch, done before dinner.

Happy with the service provided. Re-routed our sump pump discharge to go out our back yard. Richard did an excellent job at a fair price. I’ll definitely use Abend Services again!

I had a new kitchen sink faucet installed and I am extremely happy with my purchase from beginning to end. Dave was extremely friendly and conscientious throughout the entire selection and installation process.

Thank YOU Abend Services!

If I could give zero stars, I would. This is by far the most unprofessional and predatory plumbing company I’ve ever dealt with.

Every plumber they sent (except the owner, more on him later) spent more time trash-talking their coworkers than actually working. That should’ve been the first red flag—if they don’t respect their own team, why would they respect customers?

They even left tools at my property and never came back for them. That about sums up their work ethic: sloppy, careless, and not worth what they charge.

Instead of investigating the issue, they jumped straight to diagnosing the most expensive repair possible. It was clear they cared more about padding the bill than fixing the problem. Their septic tank “repair” was a disaster—they used quick-rotting chains and connectors no professional would ever use, and even reused broken parts. Unsurprisingly, just 32 days later, the same problem returned. I finally called a real septic company, who fixed everything in one visit.

When I tried to get them back, they sent someone unqualified, who admitted he only installs new motors. He nearly made things worse by setting the motor on the tank floor (where it would fail again), instead of on the original block. Instead of being honest and saying “we can’t handle this,” they cut corners, did dangerous work, and charged premium prices.

When the mess finally reached the owner, I expected accountability. Instead, I got empty promises, lies about follow-ups, and no real effort to make things right. They ignored my calls, voicemails, and texts. I was patient and cordial, but they clearly had no intention of resolving the issue. The lack of integrity runs straight to the top.

From my experience, their business model is simple: push new equipment installations instead of repairs. They act like experts, but they’re pushy salespeople pretending to be plumbers. They’ll blame “incompetent” coworkers, claim everyone else uses cheap parts, and talk a big game—while doing cheap, sloppy work themselves.

Exhibit A: My house is less than 2 years old, and during a visit, the plumber called the office (the owner’s wife answered). I overheard her say, “change out the rods in the heater.” The plumber admitted I didn’t need it—the water was clean, and the heater was too new to require that. They were literally trying to sell me unnecessary work.

So why did I keep calling them over the course of a year despite the red flags? Because I believe in second chances, and they were fast to respond. But responsiveness means nothing if the work is predatory, deceptive, and incompetent. The whole bunch is rotten.

In short: they don’t fix mistakes, they cover them up. They’ll exploit emergencies, charge professional rates for unprofessional work, and then ghost you when their “repairs” fail.

Stay far, far away.

Abend plumbing did an amazing job replacing our sump pump. They were extremely knowledgeable about our options and recommended a much more reliable solution than what existed.

They did excellent work and came as soon as possible. They even told us about a different issue with our water heater, and were able to fix it for us while here.

I highly recommend them if you need work done.

We had a new HVAC system installed in June. At about 8:00 this morning, all the smoke alarms went off in our house simultaneously & we smelled something burning. I called the company that did the installation and, long story short, found out they were only in business for 8 months to take advantage of Empower Maryland Funds. BGE told me to call either an electrician or HVAC tech. I know ABEND from networking groups & know they do everything, and I'm so glad I called them. Jessica was so kind & compassionate. She did some digging for me & then squeezed us into the schedule so we wouldn't have to pay an emergency fee over the weekend. John came out within 3 hours, diagnosed the source of the problem quickly & explained what happened. Huge relief there was nothing actually wrong, another long story. ABEND will be my first call from now on for any home maintenance issues.

I had a leak coming from my toilet and of course, I called Abend Plumbing. When I tell you this is the most professional, knowledgeable and courteous company. I can go on and on. Richard Koontz was the plumber they sent out. He arrived on time. He put his shoe covers on fixed the leak. But then he found another leak that I needed to take care of but I wasn't prepared financially. When I tell you, he showed so much empathy and professionalism. Before leaving he cleaned up and vacuumed. I mean, this guy was the best. Thumbs up all the way for Abend Plumbing.

See the pictures below. Upon discovering that my water heater burst, I immediately called ABEND Services (5:30AM) because of my prior positive experiences with them. They answered the phone and had a technician out to my home before 8:30AM. They sized up the problem and went into action. They were meticulous in making sure all details were being addressed. Especially getting the new water heater down the stairs and they old one back up the stairs with no damage to my property. You can see in the pictures the installation very well done. They cleaned up afterwards. It was like they were never here. Don't skimp on what's important. Call the best. I did.

We were very pleased with Richard Koontz. He was very professional and knowledgeable. Everyone at ABend is very easy to talk with and seems willing to help.

They were quick to respond and the technician was very nice. However, they were unable to clear the clog in the sewer line. I understood that, but they never followed up and 2 emails were sent. They only responded to 1 of the email, otherwise they ghosted us. We hired another local plumber who did the work needed to repair the sewer line.