Plumbing reviews in Gaithersburg, Maryland

Bryan provided professional service he is a very thorough plummer. The company was a provider of AHS home warranty. I would not hesitate to recommend this company and Bryan.
Excellent service!!!

They did a very good job replacing the leaking waterline outside the house; reasonably priced. All the crew members were friendly and fast. Zack, the main guy was fantastic!

Excellent service! We were pleased with the professional manner in which our service request was handled, and would like to recognize Max the plumber for his courtesy and efficiency. Would definitely request this company for any future services.

Wanted to run a waterline for a new refrigerator. Looking to support local business. Opened wall, measured and assisted plumber who showed up. Estimate was $1,740. I did job in 25 minutes with $20 kit. Even at 1 hour minimum that's $1,700/hour.

stay away from Gaithersburg plumbing, inc.

The real problem: tub overflow o-ring has a leak.

Company solution: open up your perfectly working toilet 5 feet away for $305.

Their diagnosis was completely wrong and money driven
They charge $305 for looking at toilet with no evidence of leaking. and . btw they charge $50 just to show up at your door, regardless if they finds source of your problem or not

Hot water heater leaking and need replacement. The plumber who came didnt even bothered to drain the leaking hot water heater because they didnt have a water hose long enough (only needed 30ft hose) and said they will need to contact warranty co. I had to go buy a water hose and drain the tank myself. After 10 days no news and no new HWH. Pretty poor service i wud say. If i had known this i wud never have used their service in the first place.

Ron and his team are truly professionals. They got everything fast and right very a lot of attentions to details. Especially thanksful for their timely job in the very cold weather. The price is not the lowest but the service is really the best imaginable. Thanks for the service!

if you work is done through insurance, expect that you will be treated last. waited two weeks to schedule a call on friday after taking off from work. they call at 8 am and inform that they can send only on monday morning. Very disastrous service response. if you are with ahs and you get alloted, you will be the last priority.

Don't understand the negative vibes. There was one person I had problem with last year but I just asked that he not come back. All others have been excellent. Just had water heater installed and he was excellent even cleaned up. The office staff are humorous while being very professional.

I cannot thank Gaithersburg Plumbing enough especially Amanda that made it possible for the technician to come out the same day. I happened to stay home that day and I would have not been able to take off the next day or after. All I heard Amanda say with her kind voice was that no promises but she will try her best, and she did. To top it off the technician Max was kind, polite and professional.

I think Gaithersburg Plumbing is excellent. They are pro-active, and their team is courteous and does the job well. I had to replace my hot water heater and was very pleased when the work was done.

Called in to have a hot water heater fixed. They gave me a window of 0800-1200 today. Called them at noon when they weren't here. They tell me they can't make it, and may not even have the parts to do the job. Took an entire day off work without pay to wait for a plumber that can't manage to show up. Worse is that this was a referral from another company I trust. I let them know they may want to reconsider their referrals. Absolutely unprofessional.

Customer service is very bad and technicians are purposely working slow to charge excessive labor charges and have horrible attitudes. I paid over $800 to have less than 2.5 feet or Cooper pipes and a hot water tank gas valve replaced. It took over a week for ordering the part and getting the job(s) finalized. I will not be calling them for anything else!

Wow! Gaithersburg Plumbing is amazing! Our regular plumber recommended Gaithersburg Plumbing when the pipe burst at our rental property. He told us that Gaithersburg Plumbing was top notch and he would only recommend them for this kind of work--digging and repairing/replacing the pipe underground.

Ron at Gaithersburg Plumbing was so very accommodating. He had a few jobs ahead of ours but fit us in and sent his crew early in the morning so he could fit everyone into his schedule. He even came the evening before and started the job early so that he could make it all work into his tight schedule.

Mike, also with Gaithersburg Plumbing and Ron took extra care by taking photos and documenting this since we live away from the property. They also called the utility companies before digging and are seeding the area that was dug up. In addition to all of this, they came out to put a de-icer down so that no one would slip on the ice that resulted from the broken pipe.

We drove by the property last night (we were in the area) to check on things and the area was so neat and tidy even though it was dug up! This is a top-notch group. They are going the extra mile and we appreciate that so much. If you ever need plumbing of this magnitude, I would highly recommend this group. They may do smaller jobs as well, I just don't know but it doesn't hurt to give them a call! Tell them I sent you! They are awesome!

The team at Gaithersburg Plumbing , Tracy, Amanda and Michael were awesome ! My water heater went out and they worked with me to get a new one installed the same day !! Absolutely amazing service and highly recommend them !! The technicians Jason and Logan did great, very professional, cleaned up as they worked ! I am very satisfied!!

I would give Gaithersburg Plumbing more than 5 stars if possible. Had my main water pipe replaced and the service was absolutely perfect. So was the customer service. Their cost was very reasonable. Would highly recommend them.

Had a toilet that the wood floor around it was showing discoloration around the floor area so had it “repaired” by Gaithersburg Plumbing for $480 only to have the issue worsen and continue to leak overtime and ruin the floor around it. Since I called well after the 30 day warranty there was literally nothing they were willing to do for me and I was told I’d have to pay for a tech to come out ($50) and for whatever the repair would be. This is an issue that I would not know was still a problem within 30 days. The technician who came out seemed rushed, not thorough and did not explain anything to me. As a single women who knows nothing about this kind of thing I just feel taken advantage of and that the follow up problem was not handled well. Do not recommend.

I wasted $49 for their travel fee to give estimate! I believe what I got was bad faith estimates up to 4X higher than other plumbers. I needed to replace a single outlet valve to be a double outlet one. The technician named Edgar quoted me $675. Before he arrived, the dishwasher installer quoted me $150. I was shocked to hear $675 from Edgar. So, I decided to get another 2 quotes from another licensed plumbers, they quoted me $143 and $195. Their estimates were totally free, no travel charge.
First, I thought Edgar was a disgruntled employee or a new hire, so I called his supervisor Amanda to see if Edgar has made mistakes; unfortunately, Amanda did confirm the estimate was correct and Edgar is a Master Plumber with last name of Jauregui. I checked MD DLLR, there is a licensed plumber with that name #94676. Another job (sump pump) he quoted me is also about $1,000 higher than 2 other licensed plumbers that come to our house after he left.
The reason why I believe the estimates were bad faith estimates because I had to reschedule our appt 5x due to my unpredictable work schedule and the delivery reschedules from the dishwasher installer. So, I thought Edgar or the company has made decision not to work with us due to too many reschedules. If it was true, they should not come and collect my $49 at the first place. I believe that is a misuse of public trust or sleazy , just because Edgar/company was rubbed the wrong way (too many reschedules), he/they feel justified to waste our $49 and time.

RIPPED ME OFF! (UPDATED 8/27/19) Spoke to the owner in advance who quoted me $170 hr for service plus materials. Plumber arrived on time but said installing a shower valve would cost $395. Valve was totally exposed, (cut 3 pipes and install new) . My other contractors were waiting so had to pay fee figuring the owner who I spoke with in advance would honor the rate he quoted me. Owner would not refund difference and agreed he quoted me the rate. Took plumber 20 min to do work as I anticipated. LOOK ELSEWHERE FOR A PLUMBER - This business is not credible and will not live up to their promises. THIEVES!!!!!

I am revising this posting due to a call from the lady web manager who called me a week ago. She wanted to know about my experience which I told her - and she offered me the refund that I was due if I "Removed this posting". I told her I did not think it was right that her company would only refund me if I removed the posting. She should have apologized for the misunderstanding and given me the refund that was due. I would have of course updated my review to tell people who needed plumbing services that Gaithersburg Plumbing "Made it right". Instead, when I told her I would not remove the posting - I asked her if she was still going to refund me the money that was due me - she said "NO, only if you remove the posting". So ultimately, Gaithersburg is not concerned about doing what is right but rather concerned about people finding out how they really operate. Again, I reiterate - DO NOT USE THIS COMPANY - THEY ARE CHEATS!

Great experience! I'm not sure why they have negative reviews, but my experience was fantastic! This company was a provider under my AHS home warranty plan. I had a buster water heater. They came out in a timely manner, were courteous, and professional. Ron and Dunalt were excellent, and the installation was flawless.Everything was exactly as they said it would be.I would definitely use them again.

I had plumbing service from Gaithersburg Plumbing INC many times. The plumbers did wonderful job!!! they diagnosed exactly and repaired perfectly! They also provide professional report about the problems and the repairs which is very important to protect yourself from any disputes such as water problems or property damages.
The master plumber whos name is EDGAR did great work when I had a severer water problem last month. Hi is absolutely qualified and experienced. The owner of the company support customers in a great way.
I am glad to had service from Gaithersburg Plumbing and highly recommend home owners to know their wonderful service!