Appliance Repair reviews in Glen Burnie, Maryland

He showed up promptly was professional and polite. Diagnosed and completed the repair in a timely manner.

John was the absolute best technician! He came to the appointment on time and ready to diagnose and fix the issue. He was very thorough in his explanation and repair. He was such a pleasure!

Mr Peter was awesome, professional, friendly & great problem solver. I would request & recommend him .

Although he came late he was very thorough in trying to find GE info. Unable to do that , he showed me a way to make temperature adjustments. 👍

I had a great experience with Sears! John G. Was my technician and he could not have been more professional, knowledgeable, helpful, or pleasant if he tried. He took the time to explain how my HVAC system works and really helped me to understand the options I have to get the most out of my unit and to solve my issues. 10/10 would recommend!!

Peter did a great job of diagnosing, ordering and fixing the dishwasher. The first time out, he arrived around 6pm, and the window ended at 5pm. My second appointment was 1-5pm and at 5:37pm I received a text that it was canceled and rescheduled for the next day. I could never contact anyone on the phone (had to chat with AI on the computer). My time was never considered or valued.

I had an appointment window for 7AM-6PM. The technician showed up at 2:03PM, knocked, and by the time I got downstairs at 2:04PM I already saw him driving off. Obviously wasn't interested in working today. There was no number to call to directly reach the technician. When I called Sears number I got an automated assistant who could only reschedule. Amazing! I would love to do this again tomorrow! I'd be so lucky if every day I could take off from work to miss my technician by a minute. And thankfully Sears made the transition to AI only tech support so I had literally nobody to reconcile this with. This service is awful, can someone please reach out to me so I can get a technician to fix my dishwasher.

I had a great experience with my appliance technician. He was polite, professional, and punctual—arriving exactly when promised. They quickly diagnosed the issue with my oven and came fully prepared with all the necessary parts, which meant the repair was completed efficiently in just one visit. The work was done in an adequate and thorough manner, and everything has been working perfectly since. Highly recommend for anyone in need of reliable appliance repair.

Jeff was very nice and polite and got the job done no thanks to your AI SYSTEM AND THE INCOMPETENT PEOPLE THAT ONLY reads from a script, lies too, keep rescheduling my service appointment and the fact that it took almost 2 months to fix my washing machine. Having me take off of work and nobody showed up and your company didn’t even bother to call just sent a text rescheduling it to another day is truly pathetic and unacceptable. I will never use SEARS AGAIN FOR ANYTHING AND I MEAN ANYTHING I HAVE PUT THE WORD OUT ON MY JOB AND SOCIAL MEADA ABOUT YOUR LACK IF CUSTOMER SERVICE. ONE WEEK I WAS RESCHEDULED 4days in a row. Which is trifling at its best. Your company needs to come up with a better way because AI FOR YAH IS NOT IT. YOUR COMPANY WENT TO AI SO THAT YOU DO NOT HAVE TO PAY INDIVIDUAL AND TO NOT HAVE SUPERVISORS FOR YOUR CUSTOMERS AGAIN UNACCEPTABLE AT ITS BEST.

Very polite and knowledgeable. Removed all ice in freezer, replaced seal and completely cleaned the entire working area. Very satisfied.

Jeffrey was GREAT! Extremely knowledgeable and quickly diagnosed the problem with my fridge. He came during the estimated time period and called 15 min ahead of time. Courteous and professional.

Very quick repair done. They came the next day and was very knowledgeable.

The worst customer service experience you will ever have. Technicians will be late if they show up at all. Absolutely zero chance of talking to a live representative. All AI driven with no accountability.

Tech was good.
However, this is the 6th time I've had to sit home for repairs. Obviously, the other 5 times were fruitless. If this repair fails, I would like to deem the refrigerator not repairable.

Worst service company i am used. (A) They give appointment time which need me to be at home for whole day wasting my entire day. (B) No customer service. They say they use AI. Useless and not helpfull. (C) They never a able to fix the issue at first or second time. They need more then 3 visits and still does not fix the issue (D) they dont text or let us know when they about to come and dont call when they at home.

Very professional and knowledgeable. Promptly handled the claim. He deserves a raise or bonus for the Holiday!!

He was very pleasant and knowledgeable. He communicated everything step of the way. I would love for him to continue to service my home.

Scott knows what he is doing. Friendly and reliable. Second time he has been to my house for different issues. Will request him again

Jeffrey did an excellent job in repairing my refrigerator. He was able to diagnose immediately what was wrong. He was on time for the appointment.

Super friendly visit today. But, the first guy that came over several weeks ago (Tyrone) Gave me the wrong advise thus costing me money and time that did not fix my problem. Not happy about that.

Sears was assigned to repair my refrigerator through American Home Shield. They text and email you the date and time frame of arrival in advance as well as the day before the appointment. The day of the appointment I received another notification when the technician was on the way. The Technician assigned to the repair was Ransford. He diagnosed the problem, ordered 3 parts, and said that he would be back in one week. He returned one week later and completed the repairs. Ransford was very professional. I felt he was knowledgable/confident and efficient/effective. I highly recommend Sears Appliance Repair.