HVAC reviews in Pasadena, Maryland

Scott and Jay were friendly and prompt. They fixed my sluggish AC on a hot summer day. They were happy to answer all of my questions. They even went above and beyond to check other components of the system to make sure everything was running well. I would highly recommend them!

This business is absolutely fantastic. They are true experts in Air Conditioner installation. Prompt service, excellent communication and friendly. I highly recommend this business.

We just replaced our entire heating and AC system. The quote process was quick and easy. We were put on the calendar quickly. The crew was nice, explained everything, and cleaned up well when they were done. I highly recommend this company.

Great service honest people definitely deserve five stars

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We had a great experience with KLM for routine maintenance on our HVAC. The technician arrived on time, was professional and courteous, and took the time to explain what they were doing and answer our questions. Everything was handled efficiently, and they made sure our system was running smoothly before leaving. It’s clear they take pride in their work and value their customers. We’ll definitely continue using them for future HVAC needs and highly recommend their services.

Recently had my HVAC system replaced & they were great! Showed up on time, made sure to protect the flooring in my home & stayed until they verified the system was running properly & explained the new system to me as well! Small, local business - highly recommend if you need HVAC work done!

Friendly and timely service. Worked tirelessly to ensure we got a new unit installed on one of the hottest weeks of the year!

Leo did a great job in a short turn-around. He gave me plenty of options and did it all over the Christmas Break, it made my tenants really happy. Ty!

Leo came out today to service my HVAC system and not only performed the scheduled maintenance, but also took the time to answer all my questions and even gave me tips on what I should do myself to keep the system as healthy as possible. I absolutely recommend Skor Pro Heating and Air, and will definitely be going to them for anything HVAC related in the future. Thanks Leo!

Leo with SkorPro is amazing. He's knowlegeable and friendly, and goes above and beyond to take care of his customers. When we had issues with our AC, he came out quickly and was able to diagnose the problem right away. He offered a temporary fix and options for a long term solution. He gave us multiple options and explained the pros and cons of each. He didn't pressure us in any way or try to upsell us on anything. He just gave us good options and advice, and he is just a really nice guy who is great at his job. The new unit he installed for us is great!! I highly recommend this company!

I can't say enough about Skor Pro Heat & AC! When our heat went out Leo was nice enough to walk my husband through some trouble shooting to get us some temporary heat. We knew we really needed a new system but have been putting it off because of expense. He was very prompt coming out to the house and gave us lots of options but most important he was honest and upfront. I was amazed at how fast he was able to get us a new system and up and running. He went over and beyond with the installation and explaining the new system to my husband and I. I'm extremely happy with the new system and can't believe the difference in the room temperature. I have no doubt we are going to see a huge difference in our BG&E bill. Thank you again for great customer service. We will definitely be using them this summer for a check up on our AC!

Leo is awesome to work with. Professional and on-time. He gave me a few troubleshooting tips over the phone. When he came out to the house, he knew exactly what the problem was, got my unit filled back up with coolant and the unit started cooling as expected almost immediately. Honest and dependable. Highly recommend Skor Pro!

Leo was able to help me diagnose the problem very quickly. My heat pump simply had a dirty filter. He is very honest and didn't charge me anything for the diagnosis. Now I am going to change the filter every month with a cheap paper filter & the unit will be fine!

Prompt quotes, fast service, quality technicians would recommend to friends and family.

Great company with an amazing owner. I will definitely be using this company moving forward.

Excellent! Their technician came out after hours and fixed our a/c. We are grateful for the service they provided on short notice!

Failure to complete job at agreed upon price in writing. Pulled from job left consumer to get someone else after upfront cost of a diagnostic

Great experience with this company. They were able to come out the very next day and the tech Andy did a great job. Really went above and beyond. Highly recommend and will use them in the future for any ac/heat needs

We just had our HVAC unit installed yesterday and I could not have been happier with Universal's professionalism. They showed up on the dot for their scheduled timeframe and worked diligently to ensure the installation was thorough. Hopefully, the unit will continue to work well, as it has been fantastic to have air conditioning again! Everything seems to be working wonderfully so far.

When i bought new home air condition never could keep the second floor cool. I thought the unit was too small. Eric from Universal came to the house, counted with windows, did some calculations and was not satisfied with what he saw. He went up in the attic, crawled around and found numerous holes in the duct work, and loose connections that had been existed since the house was built. Instead of selling me a larger more expensive unit, he said lets go and fix all you duct work first. The fix worked! The house on the second floor is cool for the first time in 10 years. While it cost me some money, I was able to delay replacing the unit and when it is time to buy a new one I will be able to buy a smaller one. It the long run it will save me money as I am not longer trying to cool and heat the attic. Thanks Universal!
PS. The work was done during the pandemic and took two days. I was a bit uncomfortable having folks in my house, but they took all appropriate precautions

On August 19, 2020, I contacted Universal AC & Heat to repair a Rheem Heat Pump that was under warranty. I selected this company based on being a Rheem Pro, great reviews, and BBB rating. They sent a technician out and completed a diagnostic and determined that the control board was deficient, and it needed to be ordered and replaced. I assume that the part was ordered that day but instead I get an email from the owner on August 31 to see if I wanted to replace the control board, have the coils cleaned, and sign up for a yearly maintenance agreement. It took this company 11 days in the heat of the summer to place the order and attempt to do an up sale. I wanted to know if the repair cost was parts and labor or just labor. Because I believe that the part should be covered by Rheem and the cost to replace was excessive. I was confused by his written response, so I called him. He started explaining that there are all these other costs associated with warranty items ex; filling out paperwork, shipping and handling etc. I agreed to have the part replaced reluctantly without knowing exactly what I was paying for. On September 2, an appointment was set up and a price agreed upon via email for the control board to be replaced on September 4, between 10-12. The owner sent a nice response on September 3 and offered to clean the condenser coils at no charge to lessen the blow of the cost for repair. I thought it was a nice gesture and advised him that I had already cleaned the coils but if he was willing to do the other unit it would be appreciated. He responded back that he had a business to run and I was trying to take money out of his business. I responded back that he is the one that made the offer and I think that as a consumer I purchased a better unit from Rheem for a better warranty that appears to be worthless and I was going to post “Buyer Beware”. He responded back that in the best interest for his company he was not going to repair the heat pump. I called him and asked him to do the repair on the agreed upon price and he refused. My loss is having to pay another company to do a diagnostic that I already paid for. Universal AC & Heat refused to fulfill its obligation that they agreed to.