Reviews of local pros in Easthampton, Massachusetts

Very easy to work with, Cernak has always had great support from their office staff and their annual boiler service technicians set us up for a great year of temperature control :)

I spoke with Luna today and she was so helpful with all of her information and assistance! She was full of knowledge about products and available programs, AND she was so pleasant to speak with!! LUNA is why we are remaining with Cernak Fuel!!

Their driver saw fit to trespass and park in our driveway while paying so little attention that he failed to notice the running car trying to leave the driveway. Upon being asked to move we were told "When he finished" and that he "Could care less" when told he was trespassing.

Hence why Cernak will now pay us a $500 convenience fee the next time they trespass to deliver fuel elsewhere.

This is a review specifically of Kim Lyons in the office. Every time I speak with her, I feel relieved because I know she will competently handle whatever issue I may have. I really appreciate how friendly, dependable, and helpful she is!

Walt came on a Friday evening and was very courteous and informative! Cernak fuel has always given me the best customer service both in person and over the phone! Thanks to all at Cernak fuel of Easthampton!

Standout local customer service team and service technicians. They pick up their phone quickly and their follow up , thoroughness, and speed of delivery is fantastic. Have worked with a variety of people in Easthampton (Meredith) and at HOP Energy (Aldo) and everyone has always gone above and beyond, including finding their own mistakes on bills and making it right without me even knowing. Thank you!

In early December my husband and I awoke to a very cold house and discovered that we were totally out of oil even though we are on the auto-fill plan with Cernak Oil. It took two days for us to finally have a full tank of oil delivered and that was after the driver went first to the wrong street in the wrong town. The ladies in the office at Cernak, Marilyn and Jennifer, could not have been nicer. They suggested there had a been a major breakdown in the auto fill calculation system.

Now for the kicker. We received bills today from Cernak for the service calls related to our lack of fuel. One for bringing us 10 gallons of oil to tide us over and another to restart the system. Both calls were totally Cernak’s fault and now they want us to pay for their mistake! That is not happening. Seems if anything we should have gotten a huge discount as a result of the total failure of our contracted deal with Cernak. The merger with HOP Energy is a disaster.

Good afternoon Ms. Marchese,

I just wanted to take a moment to let you know the positive experience I had renewing our Cernak Oil contract with Ms. Haskins.

Hop Energy’s acquisition of Cernak Fuel last year can be described as bumpy at best from our experience as 20 year customers. Our renewal process needed to go smoothly this year if we were to stay Cernak/Hop customers. Ms. Haskins made to process clear, easy and was extremely helpful. Her explanation of the process was clear and made it easy to understand our options. She told me when she would be out of the office and when she would return in case we had questions. Her return calls were prompt and she was a pleasure to work with. One of our reasons for remaining Cernak customers so long was because of the the customer service. Ms. Haskins renewed our faith in Cernak’s tradition of great customer service. It would not be a stretch to say she personally was able to keep us as customers as we were in the process of shopping around.

Thank you and I hope you have a wonderful day,

Brian Mulvehill

I had a very positive experience with Jonathan today and when I spoke with him last week.. He was courteous and helpful in securing a better Price Plan for our family. I appreciate his attentiveness and understanding.

Donny T. Came to do a routine cleaning on my oil furnace/hot water heater cause I wasn’t getting really HOT water anymore and he was super informative and took time to teach me some things I hadn’t known even though I have owned this home for almost 20 years! I like cerenak fuel because they were a smaller more personal company... so I was a bit worried when I saw they were bought by a much bigger company... but I was happily surprised when Donny (who was a change from one of the 2 people I had always sent to me in the past) was extremely personable and very helpful. He also let me know since we got along a could ask for him to be my “oil guy” in the future and then he would eventually know my system and be able to figure out what may be going on with it a bit faster since I do have a very old house abd a fairly “classic” system, lol! He also gave me hints of how I could keep my oil use down when I wasn’t going to need it to be always keeping my tankless heater going during the warmer months if I wasn’t going to be around using/needing the hot water to be constantly kept hot! Clever... nobody ever mentioned that before 👍
9/12/22…Today Donny T. Saved the day again, on sept. 11, amid the 20th anniversary rememberence, apparently my oil burners motor died and I discovered it at 3am on the 12th when I tried to shower so I would be ready to go into work early that day, but of course… NO HOT WATER abd no time to deal with it 🙀so I called Cernak but decided not to wake up the person on call and wait for the morning to do it, I set my alarm for 8am but of course I didn’t set it correctly since it was 3am when I tried to do it, so when I naturally woke at 9am now I was rushing to get the hot water fixed before work at 11:30am 🤦🏻‍♀️You would think it would be impossible , but when I mentioned the time crunch I was now in Donny said he would get to me as quickly as he could and 20 min. Later he was here working on the problem and replacing the burnt out motor. 20 min. Later I was getting ready to start my day, and taking a hot shower! THANK YOU DONNY & thank you Cernak,… I was only 5min. Late, which blew my mind, and I didn’t think was going to be possible when I discovered NO HOT WATER at 3an & just hours before! I am lucky that Donny & Cernak cared enough to rush over when I told them it was important to me to be showered before my work day which started at 11:30am, and they made sure it happened! 🖤👍

Cernak Fuel / HOP Energy provided excellent service in resolving my air conditioner problem. Donny and Todd were very professional, thorough, and kept me well informed as they diagnosed and resolved the problem. Thanks for the great service!!

THE MAN BROUGHT ME HALF AND HALF.

I had an appointment with sales rep Cody Parker for 11am this morning. He called me early, apologized for calling early because he remembered I work 2nd / 3rd shift, and informed me he would be later than expected due to an emergency call he was responding to. I called him before he arrived and asked if I had time to run out and get myself some half and half. He informed me that he was only 3-4 minutes away but offered to pull over and make some phone calls so I could run and get myself properly caffeinated. I declined and told him just to come on over. The man showed up at my door five minutes later WITH A QUART OF HALF AND HALF and a smile. Who does that?!

He was extremely knowledgeable, thorough, and willing and able to answer any questions I had about replacing my oil tank in my nearly 200 year old home. He took the time to sit with me and discuss options, including tank styles, sizes, benefits, and warrantees of each one. He also informed me that HOP offers 0% financing for 24 months- a huge selling point for me. The price point of the entire operation (including removal of the old tank, installation of the new tank, and piping new lines as my tank needed to be moved) was only $200 more than another quote I received a few days prior.

I was impressed with the quality of knowledge- especially about current code and regulations implemented by the state surrounding tank removal and installation.

I was floored by the efficiency and thoroughness of this sales rep. He processed my paperwork on the spot and ensured I successfully set up an online account and could access it with ease. He even measured my space twice to ensure accuracy of removing the tank and putting another in. Measure twice, cut once amiright?

If I could give this particular sales rep 6/5 stars I would do so in a heartbeat. He was friendly, convenient and went above and beyond to make sure he was not inconveniencing my weird schedule. He brought me half and half. What more can I say? The most top-notch customer service I've ever had from an oil company. You can't buy that.

Once the tank goes in I'll probs have more to say.
Give Cody Parker a raise please.

I spoke with a wonderful gentleman, Jonathon, about a new fuel tank install today. He created an order for install team to contact me. Very personable, knowledgeable. A real pleasure dealing w HOP energy! I have been a customer for 20+ years.
Thank you!

Signed up with Cernak last year. Auto delivery is great. Friendly staff. Mr Trombley serviced the furnace today - arrived on time (and masked up). He was courteous and informative, and I should be all set for the winter!

I had a very pleasant and agreeable conversation with Gabby, from Cernak Fuel (HOP Energy) to answer questions and ultimately arrive at a mutually agreeable resolution to my concern of the current pricing of home heating oil. Gabby was extremely helpful and resourceful in explaining the options available and was very professional and understanding of my situation. Thank you for restoring my confidence in Cernak Fuel as I have been a customer for over 40 years.

I have been a costomer for over 20 years and have always receivwd great service. I recently needed a delivery and originally I was told I'd have to wait 6 days. Usually they would deliver in 1-3 days. They were able to fit me in for 3 days. The problem came when I received my bill...888.000!!! They were charging a $1 more per gallon than other local companies. This is totally unacceptable and will most likely not order from them again.
****Update**** Cernak Fuel reached out to me and worked with me to resolve this issue. I appreciate that they value their customers enough to take the time to do that. I've always found their customer service to be exceptional so I shouldn't be surprised that again they came through for me.

I have used Cernak since buying my house 10 years ago. I have always been happy with the service. I have been on auto delivery the entire time. I have never run out of oil. I liked the old website, before HOP Energy took over. I also do not care for the constant emailing of marketing materials.

Today I spoke with Trish regarding the upcoming delivery season. I was concerned about the start of the LIHEAP approval process. Trish made me feel comfortable and answered all my questions. She also suggested different ways to proceed prior to setting up deliveries. Thank You Trish!

I'm a new customer and so far I'm very happy! Five big stars!! The customer service people are extremely responsive and helpful. They scheduled the first oil delivery and the first annual maintenance on the same day and they were both on time and went smoothly. The delivery person was friendly and professional. The maintenance tech, Donny Trombley, was also very friendly, informative, knowledgeable and very thorough (more so than the technician from my previous oil company). Cernak works with the oil buying coop Green Energy Consumers Alliance so the price per gallon is lower too. I have only good things to say about them, highly recommended!

Very pleased with the courteous, knowledgeable service I received today. I was able to set up a payment plan that works for me and ensures some stability in an uncertain fuel market. I have been a Cernak customer for some time, and they have always been helpful.

Cernak was great, Donny came out to the house fast and figured out the issues with our furnace. When ti was clear the whole thing needed replacing he did what he could to help us save on costs. Definitely glad to be working with them and be able to feel like no one is trying to rip us off.