Reviews of local pros in Franklin, Massachusetts

Such a good experience! Our central AC stopped working during one of the hottest days of the year. Beth was so accommodating, professional, and treated us like we were family, scheduling us a service appointment with Jake. Jake was amazing and incredibly thorough and professional. He spent a significant amount of time checking everything and, while there wasn’t a smoking gun issue, Jake explained why we were likely experiencing our issue and suggested things we could do in the short, medium, and long term to improve the operation of our aging system. Jake was very honest with what he found (“your system actually looks really good”) and could have easily billed us for a service that wouldn’t have helped. I loved how there was follow up after our service call and constant communication.

We will absolutely use Accurate again, especially when it’s time to do a system upgrade!

Ben was very professional, both guys worked very hard and provided a great installation of our new furnace

Did a good job on yearly furnace check, identifying issues. Ordered appropriate parts and got back to us when he said he would. Installed and provided good service.

Jeremiah and Chris were thorough, polite and professional. They wore booties over their shoes each time they came in the house from outside. Overall they provided quick and excellent service. I highly recommend Accurate for all your air conditioning needs.

We had a no heat situation and called Accurate Baker Elman, they dispatched Jaykob and Ben who did a great job removing the old blower motor from the furnace. in the mean time, James went out of his way to deliver the new motor and controller for Jaykob and Ben to install. Once they received the new motor and controller it was not more than 15 minutes before they had the furnace all back together and running.

My wife and I are very grateful to the Accurate Baker Elman team for the service they delivered to us at 3:30 P.M. on a Friday afternoon.

Team Accurate Baker Elman you guys rock!

Joe Quinn

Guys did a great job maintaining our air conditioning and heating units. Unfortunately, they found two mice nests in the air conditioning units. They were careful to clean it all out and ensure everything was working properly. They really went the extra steps to clean everything up. Great service which you don’t find too much anymore.

UPDATE: John needed to come back out to repair some additional mice damage. Nice to see him again and he got everything working as expected. It's nice to know the fees are going to such professional individuals both in what they know and how they treat customers. It's a big part as to why I remain a loyal customer.

ABE was recommended to us by a neighbor who swore by them. I took her advice and haven't looked back. These guys are the real deal, experts in their individual roles and field, but also super nice, thoughtful and kind folks, from the technicians who fix the issues to the sales folks. All great peeps. As a member, I feel prioritized and well take care of, even if I'm not at home. They've gotten me out of several binds, from basement floods due to plumbing issues, all the way busted a condenser in the heat of the summer with quick, day-after fixes. They stay until the job is done, and they follow through if there are any issues. My wife and I have become huge fans.

Thomas was awesome. Super nice, courteous, calm and knowledgeable.

Accurate Heat-Air Services recently replaced one of my old Amana AC units with a new Trane system. This was my first experience with them and I’m a very happy customer. From the initial consultation all the way to installation, everyone I interacted with was very friendly, professional, knowledgeable and patient. Derek was very responsive, provided great advice in system selection, patiently answered many questions I had quickly and helped select a system that truly meets my needs. Kyle and Brian installed the new AC unit. They were very friendly and knowledgeable. They cleaned up the job site. The installation looks neat and professional and the unit is fully operational. However, there’s a noticeable humming noice from the air controller. After I reported the issue to Derek, Kyle and Bret came back quickly and identified a vibrating transformer. They’ll replace it with a new one soon to eliminate the humming noice. The company communicates with customers very effectively via email, text and real-time location tracking of the technicians. I will definitely rely on them for AC services going forward and highly recommend this company to anyone.

Jeremiah and his associate were great at troubleshooting the issues I was having with my mini split. They kept me posted on their progress and were very kind and professional. I really appreciated their help!

Nick came in a timely manor. He was very good at explaining the issue and what he was going to do to resolve it. My hot house is cooling as I am writing this! Thank You Nick

Bryan and the crew were great. They arrived on time, removed my old central AC system and installed a new one. They worked fast, quietly, and addressed all my concerns. They cleaned up the yard and basement. Bryan told me if I have any questions after they leave to just give the company a call. Very happy with my decision to use this company.

Terrific service and really professional. The guys took time to explain my new heat pump operations. I'm pretty happy!

Tyler thoroughly performed our yearly maintenance, identifying an issue with the capacitor and suggesting replacement. I highly recommend Accurate Baker Elman, whom I’ve used for over five years.

Michael P. And helper came quickly in an emergency. Were wonderful. Fixed the problem cleaned up well. They
Were polite and kind. Accurate Baker Elman is consistently efficient and helpful. The wonderful woman who is on the phone is so kind when I am in distress with broken thermostat during the cold.

Jaykob was very professional and personal as he explained each process and repair in detail. This was the second time he visited our house and would request sending Jaykob again. I was confident with his knowledge and recommendations.

Jaykob was outstanding, as per usual. I would highly recommend both him and Accurate.

Came to the house within 2 hours of calling when our heater went out. Thorough, professional and fair prices. 100 % recommend and will contact them again in the future. Jeremiah was our technician.

Connor and the whole crew were all very good very easy to work with did the job thoroughly and efficiently

I had my two gas furnaces serviced. The HVAC technician Jeremiah was exceptional. Very thorough and did a wonderful job. He explained the results and very prompt and courteous. I highly recommend Accurate Baker. Very good.

The tech from Accurate Baker Elman was right on time, very friendly, smart, and quick to figure things out. A+ visit and would definitely call Accurate Baker Elman again and again. Definitely appreciate the service call and the personnel sent over to my house!