HVAC reviews in Quincy, Massachusetts

Matt has a truly great group of people on his team. I had been on the fence about replacing my 20+ year old furnace with something else and am so glad I chose Home Comfort. Brandon, Joe, Cody and Nick are amazing and clearly experts at their craft. I had no doubt that each recommendation along the way was the best option and they stand by their word. They were efficient, polite, professional, and respectful. I truly couldn’t be happier with the outcome and would recommend Home Comfort to anyone in need of HVAC installation. And to top it all off they were kind and thoughtful with my pups! Thank you so much guys!

This is an absolutely terrible service. I just called to inquire about an issue with my bill, and before I could even finish speaking, a woman abruptly hung up on me. I called back immediately, but once again—before I could finish what I was saying—she hung up on me again. I strongly advise everyone to avoid this company; their customer service is truly the worst.

Horrible customer service!

very slow delivery and its overpriced.

Horrible customer service and the highest price in this area!

Jen is a robot that rates everyone one star like an ass.

Maybe the rudest people I have ever spoken to. You would think for how much they over charge that they would at be a little nice.

I woke up Christmas morning to no heat. I called up and in 1 hour had a technician at my home. It doesn't get any better than that!!
Thank you

Been with them for years. Best customer service. Good technicians.

Extremely impressed with this company. Ken goes above and beyond. I am thankful to have them as my oil company.

Was a loyal customer for ten years in the end when I had my head over a barrel overcharged me and sent me to small claims court not a way to run a business

Excellent customer service. Carolyn and the team always on the phone and very helpful if ever there is an issue!

Been a customer for 14 years. I rarely have a problem but when I do, a short call to them and the problem is solved on the spot. A human being always answers the phone on the second ring and there's never been a hassle. Feels like I'm their only customer.

They locked you in a contract and automatically deliver oil without any disclosure! I asked them to cancel the contract and they ignored our request. The lady is the rudest person I have ever spoken to.

I would say my experience with this company is worse than poor. I moved into a Apt in braintree that had oil heat and they only would use Scott Williams. At first i didnt care and they sounded like a really good company but after a while, when i was asking them to just check what was in the tank and let me know so i know if i should fill it or not, they started getting shady. They did end up going to check if it needed oil but they filled it at the same time without my consent. They never called and asked or anything and we had never spoke about what to do if it didn't have any so i gave no ok ahead of the time either. I left the apartment with a quater tank as well and they wont take it off of the amount owed so i have yet to pay it and now they are taking me to court.

I can’t say enough good things about this company. Day, night or weekends... they respond quickly and efficiently. From the service technicians to the owner Ken, always respectful and ready to please. I rate them A+ in my book.

My central air suddenly stopped working and it is 86 degrees out! A technician came out within two hours of my call, removed the mouse nest that built up inside the unit, and got our ac back up and running! And was extremely nice!

Stay away. Rude and inept personnel. And the worst billing system I have ever experienced. The drivers are clueless. They create more problems in every way. In an upcoming season of high prices, you want to search for a different vendor, from Weymouth

My aunt had appointment between 8:00 am - 9:00 am today, So, she called us around 8:45 am to see call to see what taking so long. So we call, the lady that answer the phone stated the guy came and left because no one answer the door. First, no one knocked on the door or rang the door bell. Secondly, the lady said she called and left the voicemail, that’s not true because lady stated she dialed the wrong after 079, when the number 709. So we went back and pulled the camera up to the recording when the guy stated he got there. The camera recorded the guy got there at 8:10:10 am , no knocking, no ringing the doorbell and no phone call because the lady at the front desk dialed the wrong number. Please if you’re looking for good company, please don’t go there. Because Kenny is the manager don’t believe anybody but his workers and they lie. And the guy left at 8:10:13. Now they are not willing to help my aunt over 72 old and it’s cold outside.

Now they still lying regarding the Service Manager and we have him recorded from the door camera.. lol. Cameras don’t lie.. smh

If I could give them 0 stars I would. TERRIBLE company, very poorly owned and managed by someone who lacks all core values in business. The owner would rather argue and tell you your wrong instead of helping you find a solution to a mistake made on their end. Not to mention, they have poor record keeping of conversations with their clients. After calling to get off of Auto-pay and Auto Receiving they still showed up and charged me $600, again without my consent for the second time. I could never imagine running a business on these terms, the reason why so many of us run successful businesses is because we pride ourselves on treating those who invest large sums of money with respect and CLEARLY this is not something Scott Williams understands! Do your research you will find an oil company who values your business.

I will share the good and the bad with Scott Williams.
Good: good technicians, easy to make payments on the website.
Bad: rude customer service, from the front-desk staff to the owner Ken himself. Most recently, when we faced an issue, it took 6 calls and 2 voicemails to Ken himself to get it resolved.

After leaving Scott Williams, we have found Scott Williams to be the highest. Both their oil prices and service agreement are higher than everyone else.