HVAC reviews in Quincy, Massachusetts

I am very happy with my newly installed Heat Pump. Looking forward to my reduced heating bill. The owner (Mike) is very responsive to any questions that I have. His cost blew away my 3 other quotes. The Coastal team was very professional. I had 2 units installed outside and 5 units in the house. There were 5 workers there for the day and completed in 1 day. VERY Impressed! This is now my main heat source. 12 year warranty, because they are a Diamond dealer. I highly recommend Coastal Heating.
Jim Morrissey.

Technician who came to service our air conditioning unit was totally professional, neat and knowledgeable. He worked quickly and thoroughly. As an added bonus he was polite and friendly.
We have had a great experience with this company. Highly recommend them

Completely satisfied with our new mini-split ductless install. All staff, from Lisa in the office to the technicians Nic, Tony and 3 others who I didn’t get their names, were professional; friendly, efficient and reliable. Love the new system and highly recommend this company.

The actual Tech service was fine, but the customer service, not so much. Our tenant called in for service without my authorization, but Coastal charged me instead of the tenant. Not to mention, this was just for them to come turn a dial or two on the heater! I communicated through email with them asking if they could waive this...and what an attitude! It may be hard to tell tone in an email, but I think the words here speak for themselves.

Then, I asked for them to send the bill to the tenant directly and they said "I’m sorry that will not happen. We don’t get involved in relationships between tenants and landlords." And "I’m just curious, if she called you first and said she had a problem wouldn't you have called us to go over there? I am assuming the answer is yes. So the result in the end would’ve been the same. You would have had to pay for the service call."

Well sure we may have still needed some help with the heat, but maybe I would have started by reading the instructions manual or do research and help the tenant turn some dials myself. I gave them a version of this and told them to not assume, to which I got a response saying "I’m sure that would have worked out great." Honestly, I don't think I should have to pay for this since it's like someone is spending my money without my permission, but they'll get away with it this time.

Instead of spending time thinking up such ~witty~ remarks like "We are not a property management company," they should spend their time working on their customer service skills (seems like a recurring issue based on other reviews) and sprucing up their policies to maintain their company's customer relationships. Oh and maybe not charge the wrong party or simply get authorization from whoever is paying before the service happens. Seems pretty straight forward. There will always be disgruntled customers, but this isn't how you should treat them.

With that said though, they are quick to reply and quick to get a tech out!

I worked with Coastal Air to have a ductless air/heat system installed in my home. From the beginning, they were prompt and courteous with any questions I had. They helped me get through the MassSave process and paperwork requirements--quickly and painlessly. Yesterday, John and Chris were at my home right on time. They worked tirelessly to get the job done. they were fantastic. Not only were they professional, but they were so nice. They took their time to go over the system and the remotes with me and answered all my questions. (And I had a lot of them). They also cleaned up and removed all of the boxes/trash. I called Coastal this morning to tell them I swear they left the areas cleaner then they found them. This is a great company to deal with!!!

Coastal heating installed a ductless mini split on the condo I recently purchased. Apparently they did SUCH a terrible install, that the system is irreparably damaged. I have had 3 other repair companies look at the system and all agree that the install of Mitsubishi mini splits was so terrible that they won’t attempt to repair it. Coastal heating won’t even come look at the system they installed to try to repair it. The system is a total loss and Coastal is the root of the problem. Would NOT recommend getting an install from these people if they won’t stand behind it, and come do future repairs. Unethical. Unprofessional.

Thank you so very much for doing such a great job on my brand new heating and cooling system. Your thoughtfulness, great service, fair price and professionalism made what could have been a very stressful situation a breeze. I first started using Coastal when I first moved to Quincy and I have never been disappointed.
A special shout out to Alex, Alex and Lisa.

Scam job. A 270 dollar charge for following the maufacturer manual for my water heater and ordering a part, then telling me to go on YouTube to learn how to install it myself. They didn't even order the right part. I would have been better off dealing with it myself, oh and I'd still have the 270 bucks. I called back stating that I already payed, and asking will they fix the water heater? I was told that no it will be another charge for them to come out again and they didn't want to argue about money, and that a manager would call back. Never got a call back, and since they ordered the wrong part, that would mean at least two more visits before my 400 dollar water heater could potentially be fixed. So no hot water for three weeks at the least and 270 x 3 = 810 dollars. What a joke!

Words are not enough to describe the exceptional team and service Coastal Heating provided. Lisa was extremely helpful and knowledgeable during my initial call in search of help to repair my furnace that stopped working. She was friendly and took the time to understand the issue. It was a no brainer to choose to work with Coastal Heating after my chat with Lisa.
Nick the service tech called in advance to provide ETA to my property. He demonstrated professionalism, knowledge and attention to details to ensure that all our issues, concerns and questions were addressed. We were up and running in no time. I didn't get the additonal tech's name but he clearly showed that he was inline with the Coastal Heating work ethics and model.
We are grateful that there's still a business that offers personable, professional and fair priced services.
Thank you Coastal Heating!

My AC had leaking and Coastal is the only company who can come to repair my AC. Mike found out where the leaking from and repair the problem. However, my AC is too old, I decided to replace new one through Coastal. The service experience is excellent! The front desk lady was very nice. Strongly recommended!

I recently contracted with Coastal Heating Air Conditioning and Plumbing to replace three (3) large air conditioning condensers and their corresponding air handlers at my home--by all accounts a decent sized job. I was advised that seven (7) service persons would be arriving to perform the work on the scheduled date of installation. They began arriving at 9am. You would think, given the number of people performing the work in a single family house, that they would be tripping over each other and stuff would be getting messed up. However, they all worked orderly together, were efficient, communicated with me throughout the day and left no mess to clean up or damage. They had everything swapped out and up and running at a little past 3pm--the same day. I recommend them.

Outstanding service. A/C went out during a heatwave. This was the ONLY company locally that picked up the phone immediately, looked for the quickest opening, and scheduled it within 1 day. The tech arrived on time, we informed him what we thought was the issue, and he had it fixed and the AC was operating within 20 minutes. The woman who answered the phone showed care, consideration and was extremely helpful, and the tech fixed it super-fast. I would highly recommend this business over all others on the South Shore!

My experience with this company was awesome to say the least. The Service technician was second to none. His level of expertise on working with a high efficiency condensing boiler & tank-less water heater was outstanding. He fully inspected the entire system & replaced my expansion tank as well as purging the system to run at maximum efficiency. The professionalism of this company & the attentiveness of its entire staff operation is highly recommended. Thanks for a quality job in workmanship.

Sent someone out, who said would have quote within week. 2 weeks later I called and they said they don't want the job because no plywood on floor of attic. That is easily remedied and very unprofessional that someone wouldn't contact me to let me know.

I really appreciated working Coastal Heating and Air Conditioning! Once we got our quote I told Mike I wanted to take advantage of MASaves rebate and financing programs. He talked me quickly and swiftly through the process. He was well informed and able to get us swiftly through the process. He understood the forms and what was needed to get the approval.

Once we were booked we didn’t know if we could get the unit due to supply chain issues. Luckily Mike found us a unit quickly and we got our installation scheduled in less than 2 weeks!

Once the team showed up it took them less than 7 hours to do the WHOLE HOUSE! We couldn’t believe how quickly they took, how clean the the installation was, and how we couldn’t even see the install from the outside of the house!

The only thing to note: make sure to follow up on your quote! They are overloaded with requests. You could get lost in the weeds. If you follow up Mike is extremely responsive and the team bent over backwards to get me my quote.

Highly recommend, 5 stars!

What a fantastic experience with Coastal Heating, Air conditioning and Plumbing. I just had central air and a split system installed and I am thrilled! First, great estimate, Second, Clean. They swept up, covered everything and wiped their feet constantly. Third, fast and efficient install (their crew is absolutely great). This is the second time I have used their service (furnace cleaning) and I will DEFINITELY use Coastal again. You will not be disappointed!

I wish to take this opportunity to express my thanks and appreciation for the services provided by Coastal Heating and Air Conditioning. From the very first phone conversation to the follow up call verifying the service technician's arrival, your representative was thoughtful and informative. The day of the actual service saw your technician Nick arrive on time as noted. He was attentive to the information I provided, carefully assessed the problem, and ultimately solved the issue. He was very friendly and was terrific in helping me understand the problem and how to better care for the AC system. He represented your company very well.

I grew up in a family business and learned early on the importance of good customer service; experience I use to this day in my own profession. I will certainly recommend Coastal Heating and Air Conditioning to anyone needing such service.

I recommend coastal Heating, AC. 100%, after looking with 3-4 different companies we decided to go with them, let me tell you from the moment they answer the phone until they complete the job their process is professional and they genuinely care about customers. Lisa was extremely helpful keeping me informed about the installation and rebates.
I installed a new AC unit and I am so happy with the results!
I had a little bit of issues to register my unit for warranty with the manufacture, I contacted the office and they connected me with the owner Mike Francione, Mike was busy but very professional and responsive over email, he mentioned he hasn’t been in the website and was going to get back to me. I appreciate his honesty and willingness to help me with the product registration. Once I followed up, what a surprise he did it for me!
Thank you Mike and Coastal team!

I hired Coastal after carefully reviewing a few vendors for Mini Splits and am glad I did. Throughout the process, they were very communicative. One install day they arrived with a large crew who operated like a well-oiled machine. They completed my installed and provided detailed instructions on use. They also provided additional insights on the MassSave rebate process. I would definitely recommend Coastal in the future.

Mike's team at Coastal provided excellent service from the point of first contact to questions following the completion of the work. On both the administrative side, and the labor side, they were courteous, efficient, and performed above expectations. Would highly recommend Coastal Heating, Air Conditioning, and Plumbing to anyone in need!

We used Coastal to install whole-home heat pumps. They were responsive, competitively priced, and transparent throughout the process. The staff were patient as we went through design and back-and-forth with Mass Save. The install was efficient and fast--the whole house was done in a day.

Unlike other heat pump companies that have ridiculous pricing for uncertain quality, Coastal does the job and follows up throughout the process. At the end of the day we're very happy with our new system and with Coastal. Highly recommended.