HVAC reviews in Quincy, Massachusetts

Jay from Coastal has worked in our house before, always professional and courteous and fast. If you need something explained jay is more than happy to give you all the info you need to understand the problem. I recommend jay and Coastal to anyone who wants a really outstanding plumbing contracting firm.

Rob provided us with excellent and timely service. He was a pleasure to have in our home and got us up and running in no time. He was very smart and thorough. Customer service was concerned and courteous too. Thank you for a great service call. Mike Z. Braintree Highlands

Our HVAC was leaking. Coastal provided prompt service. Alex the technician recognized the problem and resolved it.He then explained what was wrong and what he did to fix it in detail. Very professional and great service. I have used Coastal in the past and will use them for future needs.

Coastal Heating is reliable and the work is superior to other companies we have used. The technicians are very professional and on-point with addressing any issues. We have been depending on Coastal Heating for several years now and have no complaints.

Super fast response and extremely nice people. Our AC broke in middle of summer and they came out as soon as convenient for our schedules. Unfortunately we need a new unit next year but they were able to fix ours for this year. We will definitely use them for our new unit and maintenance needs!

Alex was extremely knowledgeable, He explained what/how the problem happened and how t would be resolved. Have already referred your company to my next door neighbor and my nephew in Brockton. It was a very good experience and your employees - from Lisa in the office to Alex and his crew - are a credit to your company.

Great company with expert installers. We love our mini split system and use it all the time. They service it for us and always do a great job. Would definitely recommend.

What should I say about this company ? Let me start by saying that this company exists because there is no competition. I did business before with them, and let me tell you that the installation crew does what there expect to do. B+ for the crew. But to get hold of this company is a hassle. And their prices are up the roof. They take advantage of the season, and they hit you with a very very expensive bill. Don't get me wrong , I'm all in about private business making money, but I hate when they take advantage of you. Let me explain how that works. I will compare them like blood sucking mosquitoes. They wait until the summer is around the corner. They don't pick up the phone, and when you get them on the phone they tell you that they are loaded with work , and the next appointment for an estimate will be after 3 weeks to 2 month. And when you realize that the summer will be long gone by that time you keep calling them abr to get a faster date. And they give it to you and after they come thay hit you with an estimate 5000$ over the market. You think that you don't have other choice and you decide to take their take it or leave it offer. That is where you are wrong. I can show you that wit a little research you can find a very cheap price and great customer service company that will come on time give you a realistic price( much affordable) and will stand by their products. You have companies that are willing to come from Rhode Island and Connecticut, with a better price and great installation experience. I need to add that they do the same scheme in winter also. By the way, I called them for an estimate on april 2023 for mini splits. They came in may and know we are in August and still not an answer from them. I called them 3 times, and the answer I got is that the boss is going to send you an estimate. By that answer, they mean that they are busy and the price is going to be at least 3000 to 5000 more than the market price. And in the end is the statement of take it or leave it, because they can't waste any time with you. What a scheme..... and they call them self a local bussiness. Pls before calling them try to do some research and I guarantee that you will find the same product, better price and more importantly, someone will always pick up your phone. Pls feel free to contact me if you want my experience in more detail. Thank you for your time.

This is a reply to the owner: Why is it so important to you, sir, to know who I am ? What's important is that you need to respond to your customers in time, and if you can't, you should let them know. But that is part of your scheme. Then you call them after 3 months and you give them a ridiculous price. A very expensive price. What I'm hoping is that others will read this review and have the time to do some shopping around. And to keep in mind that your prices are 35-40% higher than other companies, and the waiting time is from 1 month to 4 months.

What a great team - absolute pleasure to work with Coastal. They took into consideration all our input and took care to guide us through the whole process start to finish. You'll be very happy with Coastal Heating, AC & Plumbing

Coastal replaced the HVAC system in our unit. They have extensive experience working at the condo complex. The team was courteous, professional, and exceptionally skilled. Highly recommended.

Hands down - these guys know their business! Mike - the owner and his team were incredibly responsive to our HVAC issues. We had 4 other companies attempt to asses the issue and after thousands of dollars and no solution - Alex figured out the issue and did quality work to fix it in an expedient manner. customer service was top notch. Don't bother going anywhere else. Ask for Alex.

I make no exaggeration when I say we have spent hundreds (if not moving into thousands) of dollars on 5 prior 'experts' regarding a temperamental issue with our HVAC system not working properly and over-heating. Lisa called me back within 30mins of my voicemail and set up a next day appointment. Alex arrived on time (with prior notice given when he was on his way) and I explained the issues we were having in detail (as it's been going on a long time). Within 40mins Alex confirmed he had found the issue and fixed it and also advised us on some minor work we may wish to get done proactively in future on some small components. Our heating has been working beautifully since then and we could not be happier. We will absolutely use Coastal Heating & AC again in future. THANK YOU!!!!

Can’t say enough about the great service I received from Coastal. Two young men showed up with the unit at 9am and had it up and running by 10am. They were very polite and courteous, plus they didn’t leave a mess. I would definitely recommend them!

Coastal is the only place I call with my HVAC needs. I’ve used them for many years. Alex came within the time promised and fixed my AC and thermostat. I couldn't be happier with this service! Alex is very polite and friendly and makes you feel like he really cares about the service he is providing. Thank you!

I needed HVAC services in a hurry and just the week before Christmas. Although very busy and not always running on time, they came out multiple times until the problem was diagnosed and fixed. They charged me for only the initial diagnosing problem then did the fix on their dime. I was treated very fairly and respectfully. Highly recommend Alex and Lisa and their crew.

To be honest, a couple years ago, I had them come out to give me an estimate. Somewhere along the lines I felt as if I lost communication with them.

2-3 years later we're selling our condo and only had 2 weeks to get the ac/heater units fixed. They honored our previous est., opened up their entire schedule to work around our time frame and keeping in contact with us if something changed. I've spoken to many different people and they worked effortlessly to get the job done.

I don't know what happened in the past, I probably overseen an email or whatever, but I have no doubt in mind that they are the people to go to! Very friendly and very informative.

Thank you so much for the quick and great service! My heat randomly stopped working before the big blizzard last Friday and I was so worried we were going to stay without heat during the storm. I called and left a voicemail Friday morning and got a response the same day and had Alex come out to fix our heat a few hours later. He was kind and professional and fixed our heat promptly! Thank you again I really appreciated it!

Coastal has been a lifesaver. They are easy to book appointments with, very responsive and also very informative on the work that is needed. I own a few properties and have been able to call Coastal Heating with any heating issues I have had. As a real estate agent, it is important to have a good reliable company that I can refer to clients as well. I would recommend them for all your heating and cooling needs.

I had an emergency at the house when our A/C failed with 4 guests coming. Fortunately Coastal was fast and efficient. 1 new thermostat later we were ok again. Alex and his assistant were polite and professional. Highly recommended.

Coastal is top notch. They are knowledgeable, great customer service, competitively priced and just overall AMAZING. Alex their technician was incredibly professional, knew exactly what he was doing and just made a huge problem into a simple solution! I will recommend them to everyone!

The fan blade in one of my AC units broke in the middle of the night. I called a different company that I had used before. They charged $129 just to come out. The tech took the cover off the unit, removed the fan blade, and told me he could not tell whether the fan motor needed to be replaced, or the compressor. He said he could do the fan motor for about $1,200, but if it wasn't that, we'd have to spend even more. So he recommended buying a new unit for about $4,800. He also said that he'd never heard of a Goodman AC before. Then he charged me over $200 for "diagnosis" - in addition to the $129 fee. I called Coastal for a second opinion. They sent someone out the next day at no charge. He took a look at unit, recommended replacing the fan blade, and I got a written estimate that night. Within a day, the part was in, the repair was done while I was not even home, and the whole thing cost less than I paid the other company to do NOTHING. I will be calling Coastal in the future. Kara