Reviews of local pros in Stoneham, Massachusetts

Professional, polite, friendl and knowledgeable. Did an annual inspection of my unit and explained everything clearly. They were fantastic from the start when helping figure out which unit I need it and how to install it.

The condenser on AC failed. When I called to schedule a service appointment they were able to get me on the schedule next day. The technician who came on site was extremely professional. He explained everything that needed to be done. He fixed the system and got me back up and running quickly. I would highly recommend Accutemp and plan to use them in the future.

Accutemps technician was on time and conducted himself and a professional manner. He really took the time to go over all the repairs he had to do before doing them and let us know ahead of time what the cost would be. I would highly recommend them for any HVAC service needed at your residence or buisiness. Their response time was incredibly fast and they saved us money in the long run.

I really can't say enough about Accutemp, and their team!

As the Facility Manager for a growing company with multiple locations, it is nice to have a vendor that I can rely on and trust to do the job and make sure that it is DONE...

Their tech Nate has always been responsive and respectful, offering explanations when needed, and Chris has been great about making sure that any emergency (or non-emergency) work that we need is properly prioritized.

A highly recommended company!

I had a very good experience using Accutemp to update my heating system.

The job included adding a new central AC system and replacing my old steam heating system with a new forced hot air system. Included was the removal of two old steam boilers and 14 heavy cast iron radiators. I got two estimates for the job. Both estimates were about the same. Given the number of excellent reviews for Accutemp, I selected them for the job. I was not disappointed.

I contracted the job with Damon in February for a May start. Damon explained to me the different heating and cooling systems available and helped me choose the right ones for my home. The first week of May, the workers showed up ready to go. The workers were polite and efficient. Troy, in particular, worked on the job almost every day and had an incredible work ethic. The old radiators and boilers were removed, giving me much more room in the basement and in all the rooms in the house. The AC unit was installed where we requested and I was given instructions for maintaining the system. The new gas heating system is sleek and clean. Troy made sure to show me how to replace the air filter and provided me with all of the warranty and owners materials. All of the old pipes were removed and all of the excess materials were removed at the completion of the job. I even have a new thermostat which lets me control the systems remotely with my cell phone.

I have had experiences with other contractors in the past where my questions were brushed aside and my phone calls and emails never returned. That was the the most important difference with Accutemp. Damon made sure to return every phone call and email quickly. All of my concerns and questions were immediately addressed to my satisfaction. Damon even provided the forms I needed for a Mass Save system rebate.

I would highly recommend Accutemp for HVAC system work.

What started out as a promising relationship turned into a bit of a 'scammy' service. Troy from Accutemp was very quick to respond to a call, do a site visit and diagnose a problem. Very quick to set-up a follow-up to perform repair. Very happy about that and this was one of the reasons to choose Accutemp over other service providers. The tech performing the repair was also professional and came across as knowledgeable. However, the good experience ended there - one big surprise at the day of the repair that the new unit offered as replacement of the defective one was a lower Carrier model. This was not discussed with me ahead of time, the new equipment was simply delivered and old unit hauled away before I was consulted. when that happened and the tech connected me with Troy, he acknowledged the difference and mentioned that the unit can be upgraded (allegedly Carrier didn't have my kind of units in stock) in the future if we see difference in power consumption (old unit was Greenspeed, while the new one wasn't), which at a later point Troy denied to have said to me. However, my biggest gripe is that Accutemp and Troy have NEVER sent me an invoice for the service performed - as of 8/31 and several reminders to Troy by email and direct conversation over the phone, I still have not received an invoice for a service performed on 8/2/22, or 29 days later! Don't get me wrong, I was excited about this company bc of excellent reviews, but maybe they are not telling the complete story about Accutemp? Regardless, keep in mind this experience when dealing with Accutemp as it is completely unacceptable to not provide invoice / receipt nor explain all the details about the service and only do that after the fact when is too late to do anything else....

I hired Accutemp for a big HVAC project (installation of a ducted dehumidifer, ERV, heat pump) and from the beginning of the process, Accutemp was responsive, respectful, and honest, walking me through my options, explaining how everything works, executing all work in a timely manner, and helping me with the paperwork for rebates from Mass Save. The customer service is topnotch and when it turned out that the oil boiler (which was left behind as an emergency heat source) was still operating as the main heating source, a tech was sent out within 24 hours to fix the issue, following up with an email reporting everything he had done. I've never encountered an HVAC contractor this communicative and responsive, and I will be certainly retaining them for all my HVAC needs in the future.

Had to have two out of my five mini splits removed from the wall by Accutemp in order to have some work done in the house. When the work was finished, I had to have Accutemp come back in and put the two removed mini splits back on the wall and reset the entire system. Everything went off without a hitch, and I was very pleased with their service and their technicians.

I believe they deserve a five star rating because two other companies had difficulty figuring out what the problem was with my water source heat pump and when they finally found out after about $1000 worth of fees, neither one of them could locate parts for replacement or quickly replace the whole unit. one of companies who had installed it said they no longer had anyone who could do that work.
Shawn at AccuTemp's quoted me a price for a 6 ton replacement unit but when he looked at the space she said six times was actually too much for the size of the space and downgraded to a 4 ton which saved me $1000. Nothing is cheap of course are these days but they were timely and their installation and I didn't have to wait to frustrate my Tenant any longer from having no HVAC. I would highly recommend this company to anyone probably the first place to try in my opinion.

The team came on time and got the system installed as planned. We are fully informed of the process. It was a wonderful experience working with the AccuTemp team. We will definitely recommend them to others.

Accutemp was great to work with to retrofit a heat pump system to my late 1960's era house. They provided me with multiple options for the hardware install, helped configure a system that would keep the house comfortable year-round, and then presented me with the most competitive quote I received for my project. The install team was great to work with the week they were here, and put in a lot of effort to clean up as they installed ceiling vents and minisplit units in my house. Throughout the project, they were extremely professional and prioritized excellent customer service. Overall, I would highly recommend working with Accutemp for your HVAC project. (I was in no way incentivized to write this review, Accutemp did a great job!)

I had a complicated experience with Accutemp Engineering, and sometimes it is only the complicated experiences that show that a business is to be trusted.

Though it greatly oversimplifies the story, I'll just say that my AC system was initially excessively loud. Accutemp showed real care and dedication in improving the situation at no cost to me.

I had significant apprehension in dealing with the situation, thinking that they could be defensive or dismissive. They were not at all. They were positive and professional, and it took a lot of labor to mitigate my problem.

Accutemp did a great job replacing my old package unit (combined gas furnace and electric AC) with a modern, efficient Mitsubishi Hyper Heat heat pump. What really impressed me about Accutemp was that they were responsive and able to get the job done. I talked to several different vendors before ultimately contracting with Accutemp - one prominent installer was willing to do a zoom call to make a recommendation about a new system "in a few weeks", another installer said he had customers waiting for Mitsubishi heat pumps to arrive since five months ago and didn't know when he would even be able to get units to install.

When I spoke to Accutemp, Damon showed up the next day to measure my furnace closet and make a recommendation of a system that would work for my condo, including recommending an exterior unit that could be wall-mounted to fit my particular unit. Damon told me he would be able to get the Mitsubishi Hyper Heat model that I wanted within 6-8 weeks of receiving my deposit - and he had it and was ready to go within that time frame as promised. Accutemp lined up their own electric sub-contractor to install the supplemental heat, so I didn't have to do any of the work finding an electrician (another installer had told me, "well, you'll have to find your own electrician to wire up the circuit for the supplemental heat..."), so I was glad that Accutemp took care of all of that for me. They were even able to use an adapter to keep my Eccobee thermostat, which was important to me because I like to be able to monitor the temperature from my Apple watch.

For the install itself, Donny and his crew did a good job keeping my condo clean despite having to move all of that heavy machinery through it (thank you!), and the electricians were careful not to leave a mess or poke more holes than needed to run the new circuit through my ceiling.

I can't speak to the air conditioning side of the heat pump yet (since the new unit was installed in November), but the heat works very well and keeps my unit at exactly the temperature that I set it. Even when it's pretty cold out (e.g., 19 degrees, like this past week), the heat pump has worked perfectly.

I would recommend Accutemp for anyone in the area who wants a hassle-free installation. They get it done.

Impressive service from Accutemp. My heating problem was handled swiftly and effectively. A young tech person Dan did a good job and gave a good explanation about a new thermostat. I’m a senior citizen who appreciates good work and service. I will return to them for my heating and AC needs.

Great company, great people, responsive, professional, reasonable price. Did not try to sell a system that exceeds what we needed. Sean went above and beyond to help us install 4 HVAC units when we had no heat. We had a roof leak caused an improperly sealed refrigerant line, he offered to go up took pictures and asked his crew to put a seal around it. They worked in the rain and got everything done in 2 days. Troy, Zack, Borris and all the guys did great job and cleaned up afterwards. We were lucky to have found them. Thank you.

Used Accutemp to get my furnace checked out after i was turned away from other companies due to call volume. I was pleasantly surprised how easy it was to set up an appointment and their response time was top notch. The technician they sent out was very personable and was knowledgeable. He went through my system and addressed any issues it had, consulted me on repairs and gave me a fair price. He made the repairs on the spot and had the unit back up and running before he left in the same day. Glad I called them.

Great experience. The tech that come out to our home Miguel was great, friendly, on time, knowledgeable and very helpful with our a/c tune up for the year. Highly recommend Accutemp
Thank you
Debbie B

I was very pleased with the service I received I was working with another company and they dropped the ball so I contacted Accutemp and let them know what I needed they got me a price within an hour of me contacting them and they were able to show up the next day because the part was available and was able to fix my heater the Tech that came out was polite and courteous knew what he was doing and took care of everything he contacted me when he was on-site and took care of my needs he double checked to make sure everything was working correctly And I was very pleased with the service.
I would recomend them to someone that need service

We had our heating system replaced with an air source heat pump with Accutemp as part of a remodel. From start to finish we were impressed with the professionalism, punctuality, and quality of the work at our home. There were many workers at our house during the project. Damon and Aaron were our contacts, and we appreciate all of their help and work with us. They were definitely a highlight among the work we contracted, and the ease of working with them stands out among other companies we met with for this work. Wish we started here first, and glad it ended with them!

I can’t say enough good things about this company. I had 1 out of 2 furnaces replaced and will definitely book them for the second furnace. They worked quickly and cleaned up behind themselves. I am honestly very pleased. Sean is super responsive, professional, and knowledgeable. He made this process so painless. All of my questions were answered. Everything was done in a timely manner. This was a great experience.

The Accutemp Engineering tech arrived on time, was personable and did a good job. The original plan was to do annual maintenance on two furnaces but we added installing a smart thermostat at the last minute. All was handled well.