Reviews of local pros in Stoneham, Massachusetts

We had Sila over after waking up with no heat. Brian came over and even though the boiler was 29 years old and leaking he was willing to repair it to give us heat after I explained that we just couldn’t do it right now. We really appreciate Brian not pushing us to replace the system, even though we realize it will need to be. We will call Sila when we are ready to replace.

Did a great job of explaining all the work to be done and why. Always was checking to make sure I was happy with what was happening.

Alex took the time to test every part of our tenants' heating system including the heat pump, boiler (where the problem was), thermostat settings and radiator settings. At the same time he gave me the best overview of the system anyone has done to date. When he left I had a working system, a clear understanding of how to keep it working through the winter, and a plan for a more permanent upgrade in the spring. We've met other good people from Sila, but Alex's willingness to educate stands out. You can tell he truly cares about providing a good environment for people through HVAC.

Nick was amazing. Our heating stopped working in the middle of the snowstorm. He came and looked into multiple potential issues and was able to quickly come up with the solution to get our heating back on. He was constantly communicating on what he was doing and his next steps to solve the problem. He was great to work with

I recently had Kimber shave come to my house for some plumbing work, and he did an absolutely outstanding job. He was professional, punctual, and clearly knew what was my problem. The issue was diagnosed quickly, explained clearly. All at a fair price.

What really stood out was his attention to detail and how clean they left the workspace when finished. It’s rare to find someone who takes his much pride in their work. I wouldn’t hesitate to call him again or recommend them to anyone who needs reliable, high-quality plumbing service. Definitely use Sila Heating, cooling, plumbing, electrical for plumbing issues.

Michael S did an excellent job on our annual ductless mini split hvac maintenance servicing! We are first time home owners and he took the time to explain stuff we could do ourselves to maintain our ductless mini split system. Very professional and patient! Now we have peace of mind knowing our hvac system has been cleaned / serviced. Highly recommend!

Marvin and Jorge were very knowledgeable and replaced our HVAC unit very quickly and efficiently. They arrived at the time they said they would, and finished the work in half a day. They also were great at explaining how to maintain the unit properly. Would 100% recommend!

I want to be very clear about what happened here, because other homeowners deserve the truth.

The technician, Mike, told us we needed a brand-new furnace and presented it as urgent and unavoidable. He used fear-based language, vague explanations, and constant pressure to push us toward an extremely expensive replacement. At no point did his reasoning feel transparent or consistent — it felt designed to scare us into saying yes.

We have young children in our home, so when someone starts talking about safety risks and “serious issues,” we listen. That is exactly what made this experience so disturbing.

We immediately sought a second opinion from a qualified professional. The reality?
We did NOT need a new furnace.
The actual issue was a few PVC pipes that needed to be replaced — a straightforward, far less expensive fix.

Being told to replace an entire furnace when the real solution is basic pipe work is not an honest mistake. It’s either gross incompetence or a deliberate attempt to upsell homeowners using fear.

Had we trusted Mike, we would have spent thousands of dollars unnecessarily.

If Mike represents how this company diagnoses systems, I strongly recommend getting a second opinion before authorizing anything. What we experienced was not trustworthy service — it felt like an attempt to take advantage of homeowners who were simply trying to keep their family safe.

My old AC/heat pump system stopped working at the worst possible time, during a cold snap. I called Sila for service and Zane, who I assumed was a technician, but then found out later that he's a salesman, came out to look at the system and told me I needed a whole new system - no surprise, it was very old. I opted for the $23,000 system (the cheapest one) and was put on the schedule for installation. There were some issues (electrical, beyond Sila's control) so they had to come back multiple times. The guys that installed the system were very good - but the lack of communication is not only stunning, it's inconvenient. I can't count how many times I told the office, Zane, the technicians, anybody that would listen, that I had to schedule roof access with the Building Manager (I own a condo with the heat pump on the roof) who also had to notify the City of Medford. The guys would just show up, or not show up when I was told someone was coming, or, the most aggravating - they would show up and ask me what they were there to do. Very aggravating and inconvenient. I had to keep working from home, only to have them not show up. I don't want the canned "Sila is dedicated to excellence, please reach out to our team, blah, blah blah". I am just giving my honest review so that others are aware when making the choice of who to use for a rather large purchase.

Tony represents Sila very well He is extremely knowledgeable, friendly, and very good at communicating what was the issue was with our boiler. What impressed me the most was how he made sure that he would not leave without first making sure we had heat, on what was going to be a very cold and snowy night. Can't thank him enough for getting our boiler up and running. Represents Sila extremely well, and because of him, I would highly recommend Sila to family members, friends, and neighbors.

The service is terrible and it’s actually a sales operation for new equipment, not maintenance services. A salesman in disguise showed up at my place. Beyond the fact that he lacks basic technical knowledge and doesn’t know how to explain important things to the customer or listen to the customer’s actual needs, he removed parts from the furnace and didn’t put them back. When I asked why he didn’t replace them, he said they weren’t needed. I asked him to put them back anyway since they had been there for years. He quoted me a price for replacing a certain part (my initial request) that was 5 times what I ended up paying another professional who is the real deal. It was just an estimate because he said Sila wouldn’t fix it - either a new furnace or nothing. As part of his sales pitch, he presented three options for replacing the entire system at insane prices - I have no other way to describe it. After checking with others, we’re talking about amounts that are 2 or 3 times the market price. It’s simply a joke. When he saw I wasn’t buying his nonsense, he quickly said he’d talk to the manager and ‘just for today’ would give me a 20% discount (thousands of dollars on the spot - a minute after quoting the price). Credibility is not a strong suit. Even as salespeople, they are really bad. In short, I don’t recommend them and I strongly recommend staying away if you need someone to do maintenance or small repairs, so you don’t fall into the trap.

Outstanding service by Brian and Roy, two of the most knowledgeable, professional, and friendliest guys you’d want on site when your heater gives up the ghost. These guys were super thorough and explained everything clearly, helping me to weigh my options. I recommend them highly. Sila has handled two big jobs for us and both experiences were excellent! Thanks guys

Sila just recently installed a new water heater as ours was at the end of its life. The technician, Adam, was very professional and did a wonderful job communicating what was being done, why things had to happen etc. it really gave us a sense of trust for a topic that we know very little about.
Adam and the team installed everything within 1 afternoon with minimal disruption to the rest of the house and it was a simple, straightforward process.
I would absolutely recommend Sila and Adam for future work.

Jaden Kim came to repair my furnace. He was very professional and took the time to explain everything clearly. He did everything he could to help and provided good recommendations I highly recommend it !

Eric just finished our annual furnace maintenance. He was professional, respectful of our home and personable. He advised us that the filter we were using would shorten the life of the fan motor ($$). Our experience with Sila techs since 2022 has been stellar. I highly recommend the company.

My furnace stopped working on Super Bowl Sunday. I called Sila , they were here early the next morning. It turns out I need a new furnace, but Brian was very knowledgeable and explained everything that I needed and explained the cost of the options available and what would work best for us. I am very satisfied with Brian and with Sila.

Sila has been the most reliable heating /cooling company we have encountered in the Boston area. Can’t seem to get ahold of anyone willing to come out except these guys. We started by using them for annual PM on our system but recently had an issue where the furnace went out with error lights. We called 7pm and they came out 8am the next morning. Brian, the very kind service engineer who came out, very quickly diagnosed the system had a crack in our heat exchanger (most expensive part to replace). Our system was aging (almost not quite 10years), he gave very sound, realistic advice on next steps. We ended up just replacing the whole furnace -which happened next day!! Incredible especially since coming up on a few days the temps are supposed to be negative degrees. We are very grateful for Sila, Brian and the crew who installed the unit fast, efficient and said they will be in touch to check on how it’s working after some time. I would DEFINITELY recommend.

Josh Greenleaf was very helpful and informative in diagnosing the problem with my water heater and giving me all of the possible options for a new one. He went through the options multiple times to make sure I fully understood the issues. Roy and his crew came the next day on a Saturday morning and did excellent work to haul my old device and put in a new one. The craftsmanship was excellent and the space was left clean. He showed and explained everything to me that they did in their work. All of the folks who came were incredibly professional and they replaced our system quickly to get us our hot water back. I am thankful for their work!

I just had my annual heating tune-up performed by Michael S. He did a thorough job, clearly answered all my questions, and took the time to explain every detail. He was also very helpful in setting up my thermostat and showing me how to change the programming. I have used Sila’s heating tune-up deal for nine years, and the service just keeps getting better. Michael also explained the included 1-year Comfort Club membership, which is a great value. Thank you, Michael and the Sila team!

Kyle and Kevin did an excellent job replacing our pipes. They were professional, patient, knowledgeable, and took the time to explain what needed to be done before getting started. The work was done efficiently and with great attention to detail, and they made sure everything was clean and working properly before they left. They were respectful of our home and easy to communicate with throughout the process. I really appreciate their hard work and would highly recommend Kyle and Kevin to anyone in need of reliable plumbing services.

10 out of 10 recommend! Called in the morning and had a technician at my home within just a few hours. Kimber was absolutely amazing - throughly reviewed every plumbing element that I was concerned about, walked me through each step of the process, and answered all of my many questions. Kimber was professional, efficient, and personable - couldn’t be happier that he was the one to answer my call. If you have any urgent plumbing issues that need resolution right away, call Kimber!