Reviews of local pros in Stow, Massachusetts

I can’t say enough great things about AMS! Over the years we have had several projects (large and small) done by Joe and his team and every single time the job is done right. The crews are polite, on time and I’m amazed at how clean everything is when they leave. Thanks AMS for always doing a great job!

I paid over $12K for two ductless systems. In three years, the Freon was pretty much gone. One unit is in a guest room and rarely used. The other in a bedroom and used 3 months, nights only. They sent someone out to look and she couldn't do anything because she didn't have a tall enough ladder. I told her the small doors that move the air did not move any longer NOT DONE. That was $183. They came back a few days later to fix the problem and that was another $1800+. I asked what happened and was told by either the woman or man who came that THE CONNECTIONS WERE MOST LIKELY TIGHTENED TOO MUCH WHEN INSTALLED!!! I asked how is that my fault, no answer was given. I still do not have the doors working. I have emailed Brenda the office manager twice and no reply is given, just another copy of the statement for $183 and a computer generated "thank you" email. Today I asked to see the notes taken on site and all pictures. I'm sure there will be no response. THE REAL KICKER IS THAT THE WORK THEY DID AT THE END OF THE COOLING SEASON IS ONLY GUARANTEED FOR THIRTY (30) DAYS. SO NEXT SEASON IF IT FAILS, THEY'LL CHARGE ME AGAIN TO FIX IT! WHAT A GREAT SYSTEM...

The team did a wonderful job fixing my air conditioner. Now it works great! Thanks advanced mechanical systems inc

I cannot recommend AMS highly enough. We have a radiant heat system, and had been using a high-capacity water heater for 11 years. The water heater broke down, and (to cut a longer story short) it made sense to replace it with a boiler and associated external hot-water-storage tank. We interviewed three companies. Joe Bolinsky -- founder of AMS -- was *very* knowledgeable and experienced, and we went with AMS. They were able to obtain a Viessman system very quickly, based on their close relationship with Viessmann, so we were not without heat and hot water (in January) for very long. They finished a complex installation in one day. These folks are world class when it comes to heating systems. If you live in the Boston area, definitely check them out.

We used to call our plumber only when there was a problem, because he was busy and it was hard to get him out for regular maintenance. After one too many emergencies and days without heat, we wanted to find a company we could work with regularly to maintain all our systems and avoid problems. AMS made the process painless! Brenda was easy to reach on the phone, detailed costs, and scheduled our appointment promptly. Our technician, Bobby, arrived on time and was knowledgable, helpful, and pleasant. We have a Viessmann boiler which requires specific expertise, and AMS was able to determine that a part had been recalled, contacted the manufacturer, and set up the repair to be covered by Viessmann. Bobby also addressed other minor issues on the same call and found solutions that worked for us. Highly recommended.

I score 5 stars for a quality install with no call backs and 4 stars if it requires callbacks to get corrected. AMS gets 4 stars due to callbacks.

AMS installed new furnace and heat pumps in both upstairs and downstairs in my home. Installed quality equipment with air purifier, UV purifier and steam humidifier. Quality job with the exception of the air purifier being installed backwards to correct air flow. Took awhile to get this corrected.

AMS scheduling and office management is first rate and responsive.

In 2013/2014, Advanced Mechanical tried to repair our leaking A/C two years in a row. Neither time did they do a leak test after the repair was finished, and surprise! it still leaked.

On top of that, they VASTLY overcharged us for refrigerant, billing us $60 a pound for what other companies charge $20 (I know because I finally got another company to come fix what they couldn't). When you need 11 pounds, that's an over $400 overcharge, which they did in multiple years.

Finally, while looking at our A/C, they installed a "hard start capacitor" without asking first. It was only a minor expense, but it made the A/C startup *worse*. After having them come back multiple times because they had actively made my A/C worse, they told me they wouldn't come back any more for this issue.

I don't often make negative reviews, but there are multiple red flags for this company.

Update: added the date so that it's clear when this happened. Yes it was 6 years ago, so it's possible they've gotten better. But this is all just facts. Their response clearly isn't disputing anything I've said.

Advanced Mechanical said our A/C system was not repairable and needed to be replaced.

Another company actively told me NOT to install a new system, this one wasn't that old, and they came and fixed it first try, *and* did a leak test before leaving to ensure it was actually fixed. That fix has lasted over 5 years now.

10-18-2024
Outstanding on time service and extremely experienced mechanic who thoroughly understood our Buderus System and corrected all problems that the owner probably caused! Sincere thanks for 25 years of great service and support!
Also the mechanic was a real polite gentleman! I highly recommend Advanced Mechanical Systems for and HVAC needs.

We have used ONLY Advanced Mechanical Systems for our Lochinvor boiler services since they installed it 12 years ago. Over time they managed to strip the door screws and cannot access the unit without the potential for $1k of damage to sensors ect. They would like to charge us for this and are not willing to speak to me about meeting in the middle or possibly helping me out with the cost of the service. I have asked for the owner, Joe Bolinsky to call me back several times and keep getting calls from an increasingly rude office manager, Brenda Sekenski.

The last time a tech was here they tried to get the screws out for over 30 mins probably stripping them and causing this damage. I wish the tech had told us to replace the screws at the routine service call 2 years ago if they were getting old/tired and not have damaged our very expensive boiler.

When I called this morning and sent an email to the owner, Joe about calling me back, the response I got was copied from email)

"Dear Kerri,

I've been in touch with Joe and he agrees with my analysis of the situation. At this point, his recommendation would be for you to find another company that would be willing to service your boiler.

Sincerely,

Brenda Sekenski
Office Manager
AMS"

I was asking for a call back from a business owner and instead was treated poorly and still have not spoken to the owner. They are not willing to meet half way a customer that will literally be without heat and hot water due to their tech's careless. I am shocked at how this situation has turned out.

Answering the owner below, I am starring at a AMS Equipment service record that has service every other year since the boiler was installed as per the techs instructions on 1/27/2015. The Unit has been serviced by your company 6X not 4(I am happy to send the owner or anyone else a copy of the record with your company clearly labeled) that would be every other year. In fact, counting the service call a few weeks ago its actually 7x your company has been in my home.

Your tech that has been in my home the last several years is maybe 40 years old, so there is no way they have 40 years HVAC experience. YOUR foreman, has never been to my home so has never spoken to me nor seen the boiler. Your office manager may have 25+ years experience but she is rude, unhelpful and bullying. In fact, Brenda has several negative reviews herself on google, Angies List and yelp. YOU Sir, should spend the time talking to your customers, finding a solution(we never expected a free repair just a courtesy call and potential meeting in the middle) and not just answering your negative Google reviews. You told us to take our business elsewhere and we have....for the record another local company had no issues servicing our boiler and laughed when we said the screws were stripped. Even well established companies can learn and do better, I suggest you do both.

Great installation of Boiler and hot water heater units in 2018. Have performed annual maintenance to date. I have had NO problems with the units from the start. Greatly recommend AMS for all such services.

I have been using AMS ever since my oil burner failed on cold February about 10 years ago. They put 6 people on getting my heat back in 1.5 days. Joe called from a wedding in Pennsylvania to set it up. Then I saw that they did everything by the book instead of the random tweaking I had experienced with other vendors. I have never considered another vendor since. I have recommended AMs to all my friends and everybody has been happy. (yes, I'm a real customer and really happy with AMS)

The day before Superbowl Sunday my boiler sprung a leak, literally. Luckily I had been using AMS to service my boiler and AC since I bought the house 6 years before. I called them up and had someone at my house, on a Saturday, within an hour. Joe, the owner, discussed the options with me and the next day the crew was at my house and we had a new boiler installed by kickoff! The crew that came out was professional and did a downright pretty job. I can't say enough about the responsiveness and professionalism of this outfit.

They are great and I highly recommend them. Over the past year our water boiler in the basement of our low cramped basement, unexpectedly failed, and AMS replaced the whole thing for a reasonable price. We have also needed them for plumbing and heating work, coming in and around other house construction we are doing, and they have been excellent about scheduling my hodgepodge needs in, despite how busy everyone is this season.

They are the BEST! Great Job, they solved a problem that made my house cold for years, that three others couldn't figure out. AMS solved it in minutes. Now our house is warm throughout, best winter we have ever had in our home! Since then, they have serviced our system and always there when you need them. Google needs more than 5 stars to give these guys.

Joe and the team at AMS are great. I called 8 vendors for quotes when I converted my oil system to natural gas a few years ago. AMS wasn’t the cheapest or the most expensive option but it was clear to me that they know what they’re doing so I hired them. When I’ve needed maintenance they’ve been responsive and fair. You can’t ask for much more than that. If you like to do things right the first time call an expert. These guys and gals are experts.

Ive used AMS for a number of years now for plumbing and my central AC . The technicians that are sent are extremely knowledgeable , helpful and very courteous. They have continuously saved me money by looking at the least expensive way to get the job done. I would not use anyone else.

These folks consistently exceed my expectations. I keep calling them with odd problems with an aging (17 year old) oil heat and A/C system and they keep helping me out. Their timely, professional attention to my needs is much appreciated! I just called them about my heat being out and they came the next day and got it working in a few hours. They fit me in among all their other customers. Fixed in less than 24 hours. Great service.

Advanced Mechanical has been my Heating, Plumbing and Air conditioning installation, servicing and maintenance company for numerous years. Not sure how long but it has to be more than 25 years. I find Joe, the owner and his Team excellent. All the Team is knowledgeable, on time, clean up throughly, provide excellent skilled service, excellent quality work and are all personable with a reasonable price. A few of the Team that I have dealt with are: Joe, Brenda, Brian, Danielle, Bob, Marcia and several other people on the team. Everyone has been top notch and they take great pride in their work and care about the customer. It is refreshing to have a company that has great talent and always go that extra mile to ensure the customers are satisfied.

AMS installed a high-velocity A/C system in our house. The time estimate was 100% accurate and all the workers were very nice and very careful of our space and keeping the house clean in between the times they were here (they literally wiped down every surface with wipes at the end of each day). We haven't needed the A/C just yet but we are very happy with their service.

We hired AMS to replace our 2nd floor central air system. We had received quotes from 4 vendors. AMS gave us a detailed quote with a range of systems. They answered all our questions and provided repair work to keep our current system alive until the new one could be installed. We replaced our air handler in the attic and outside condenser. A good size crew arrived in the AM. They went out of their way to protect the floors from the door all the way to the 3rd floor. They were polite, professional and spent time answering our questions. The electricians from Quinn Electric also were excellent and provide detailed explanations to what changes they were making. The team wrapped up the work and left the entire job site spotless. Excellent job by the team from AMS.

AMS is an incredible company. We have worked with them for 26 years, and have had nothing but wonderful experienced. They are professional, on time, extremely attentive, they give us the correct advice, and most importantly - they have been with us through thick and thin, coming to our assistance whenever it was needed. their techs are knowledgeable, courteous, and efficient. I highly recommend this company.