Reviews of local pros in Stow, Massachusetts

Excellent Service. I've been a loyal customer of Billy and his team for quite a while, and their service never fails to impress me. They're consistently punctual, and their team of technicians is always courteous and attentive when taking care of my heater and air conditioning units. Once, my wife informed me on a weekend morning that our heater wasn't functioning and I was stuck at work. A quick call to Billy and within half an hour, a service tech was at my house. The issue was a faulty thermostat, which they fixed in just 40 minutes. You couldn't ask for better service than that! Kudos to you guys for ensuring my family stays warm!

Billy and Miguel were exceptional, amiable, and proficient as a team. I valued how Billy clarified aspects related to the fitting of a new HVAC system. I also appreciated the swift delivery of my quote for the work. They were highly professional. Although the installation took a bit longer than expected, Miguel and his helper worked tirelessly for an extended period to ensure the new HVAC system was functional before wrapping up for the day. There's a minor detail left to finish, and I'm confident that Miguel will handle it. After several weeks without proper heating, we're delighted to finally enjoy a warm house. They stand behind their work. We experienced a minor hiccup with a CO2 detector; they promptly sent out a technician, even on a weekend, to rectify the issue. The final detail of reconnecting the waterline to the refrigerator-icemaker was successfully completed. I've been so impressed, I've recommended them to friends.

Comfort Masters Heating is simply the best when it comes to servicing your heater repair needs. Let me share this quick experience because it's worth mentioning. During a sudden cold snap, my heater abruptly stopped working, and the temperature in my house plummeted from a comfortable 68 degrees to a frigid 32 degrees. I was frantic, as no heater repair company seemed available or concerned for the wellbeing of my family, which includes two children and two dogs. I was on the verge of booking a hotel room to ensure my family's safety. Then, I found Comfort Masters Heating, and Billy, one of their employees, responded promptly. Not only did he provide advice on how to safeguard my heater from further damage, but he also swiftly arrived the following day to rectify the problem with ease. What impressed me the most was that he promised to be there after 12 pm, but he arrived at 9:30 in the morning. Billy's genuine concern for my family, his promptness, professionalism, and ability to get my heater up and running again within minutes left me in awe. Thanks to his hard work and dedication, my family and I were able to sleep comfortably within 24 hours. I was initially worried and scared that we would suffer in the cold, but Billy's dedication and commitment put my fears to rest. I'm extremely grateful for the service provided and will be recommending Comfort Masters Heating to anyone in need of heater repair. Their commitment to their customers is unparalleled and they truly deliver on their promises.

when i required a full replacement of my furnace during the busy season, comfort masters heating was there to help. billy and miguel arrived to determine the issue and provided me with a straightforward and clear list of potential solutions. they managed to locate and install even the most elusive components with utmost expertise and professionalism. the only hiccup was the shipping time for the parts, but that was out of their control. they even provided a spare window unit heater, understanding the situation i was in. i've had no issues since the installation, and the team was polite and knowledgeable. i highly recommend them to anyone in stow.

well, as miguel and billy both know, I'm not usually the one to run out of words, but the heater repair service and overall experience with them left me speechless. A snapshot of my new Comfort Masters Heating unit wouldn't do justice to the story. I received several quotes, some even twice as high, with others trying to push an oversized heater similar to my old one. But I'm sitting here, all cozy and warm, thanks to these guys. They reacted rapidly, within 15 minutes, and their knowledge and sensitivity left a strong impression on me. My neighbor tried to discourage me from hiring them, saying they were underestimating my heater size or didn't know how to calculate it. But I'm thrilled to say he was entirely off the mark, as billy instilled confidence and trust in me. We had a couple of hiccups along the way, but none was their fault. They sorted them out as soon as the supplier that provided the faulty circuit board opened the next day. They even installed a temporary thermostat since there was an issue with the old one's connection. They were attentive and responsive to my specific concerns. Plus, billy has a stunning set of green eyes and a great head of hair, as my mother would say - patient etc., etc. - no more needs to be said.

Miguel from Comfort Masters Heating arrived at our home for our annual HVAC system tune-up and service. He performed a thorough job, spending over two hours examining our air conditioning and furnace. Miguel made sure everything was in top-notch condition, going the extra mile to ensure all components were functioning well. During his detailed inspection, he found a hairline crack in the heat exchanger and noticed the freon was low. At first, I was skeptical, thinking that this new company, which had recently taken over our long-time HVAC service provider, was trying to upsell us. However, Miguel was incredibly detailed in his explanation of the issues he found. He showed me exactly what he was talking about, provided estimates for the necessary repairs, and then thoroughly explained the pros and cons of fixing a unit that is over 16 years old. His professionalism was exemplary. Now, my spouse and I are left to make an informed decision about our next steps. His work was greatly appreciated and we now feel more confident about our HVAC system in our Stow home.

My experience with Comfort Masters Heating was truly enjoyable. Miguel was incredibly meticulous during the evaluation, detailing all possible options and their corresponding costs. Their prices were on par with the other quotes I had gathered. The technicians were professional and showed great respect for my home. Despite the rain outside, they took precautions by laying down sheets and towels to avoid damaging my carpet. The task of replacing both my furnace and AC took a day and a half. Upon completion, they walked me through their work and instructed me on how to change the filters on the air cleaner. If you're in need of AC repair services, Billy and his crew are exceptional.

Recently, I had a fantastic experience with Billy and his team during the installation of my AC unit in my Stow home, and I can't praise them enough. Their service was top-notch from the get-go! Billy was patient and thorough in answering all my inquiries, explaining the installation procedure, and providing suggestions tailored to my specific requirements and budget. His team was punctual, worked efficiently and meticulously, leaving my space spotless. Since the AC unit was installed, I've been extremely satisfied with its performance. Although it might be premature to say, it seems like the energy usage should be quite low. It's also remarkably silent, which is a massive bonus. Overall, I was delighted with their service and wouldn't hesitate to use them again!

I found a great HVAC service through social media and reached out for help with our AC unit, which was struggling. I was informed we might need a new unit, but after sending some pictures and describing the issues, I learned that our unit was still under warranty. The technician came out the next day, replaced some parts, added Freon, and charged a very fair price. Initially, the system worked well for a few days, but we faced freezing issues again as the weather got hotter. The technician came back multiple times to diagnose the problem. On the last visit, we were prepared to cut into our drywall to investigate further. I had cleared out the storage area where our electric panel and hot water heater are located, exposing the copper tubing leading to the outside unit. When the technician arrived, they cut away the protective cover on the tubing and discovered oil on it. They found a couple more spots needing attention, and it was evident that the installation wasn’t done correctly, despite the unit being less than six years old. I highly recommend reaching out to this HVAC service for any issues you might have. You won’t regret contacting them!

My AC unit gave up on me! A new one was necessary as the old one was beyond repair. Comfort Masters Heating was recommended to me by a satisfied customer. I can't stress enough how exceptional their customer service was. This company exceeded my expectations in every way and I'm delighted to say my home is comfortably cool again! I would suggest them to anyone in need of AC repair or related services. Not only were their prices reasonable, but their customer service was also top-notch! Thanks to Comfort Masters Heating, we're not sweltering in the heat! You have made a huge difference!

Our experience with Comfort Masters Heating has been nothing short of excellent. Our initial encounter with them was last summer when we decided to install a new HVAC system, while keeping our old propane furnace as a back-up. The planning and installation process was thorough and well-executed, which we greatly valued, especially during the heat wave! They even included a complimentary initial inspection of the heating unit, and promised to check the cooling system later in the year. Our technician, Billy, was a true professional. He was knowledgeable about both the new and old systems and took the time to explain what he was doing and why. It was such a pleasure to interact with him. Throughout the winter, when we faced a week of extreme cold temperatures, we reached out to them multiple times with our concerns. Everyone we spoke to was friendly, helpful, and patient, providing step-by-step guidance on what to do. They reassured us that we could call back anytime, and true to their word, they were always there to help. We're confident that we've got the right system for our needs, and the right team to handle it. The folks at Comfort Masters Heating know their stuff! It’s a company I would highly recommend.

These guys are first-rate – professional, truthful, and swift. Our heater was leaking due to condensation build-up. We were unsure about the root cause of the problem and whether the heating system would need to be fixed or replaced. Miguel was sent over promptly and managed to resolve the issue in a single visit, even though he did not initially recommend or install the heater. There was no pressure to unjustifiably invest in a new system when a simple repair solution was possible. This gives me the assurance to trust their heater repair service.

The AC repair team replaced my outdated propane furnace and heat pump, which had been in use for 29 years. The entire replacement job took a full day to complete. Billy and Miguel were the main technicians assigned to the job. They were very friendly, well-informed, and took the time to answer all of my queries throughout the process. After completing the install, Billy gave me a walkthrough of the system operations and took care of the initial setup. The system is working perfectly now! From the first estimate to the final install, the team delivered exceptional customer service and high-quality equipment. I would highly recommend them to anyone in Stow looking for AC repair services.

i recently needed help with my underperforming hvac unit at my place in stow. i called comfort masters heating, and miguel came out quickly to check things out. he was professional and walked me through the whole process. i learned a lot about the new environmentally friendly 410a refrigerant that’s required now, and he explained how older units using freon are being phased out by the epa. i was glad to hear about the new, energy-efficient hvac systems available, which are much better for saving on energy bills. upgrading to a new unit was an easy choice instead of trying to keep the old one running. overall, i’m really happy with the fast and knowledgeable service!

We had been using a basic furnace and AC unit since we moved into our home, and we were eager to upgrade for a while. My parents suggested Comfort Masters Heating, and despite the hot summer making it a busy time, Miguel came out the same day I called to provide an estimate. Not only were we eligible for a DTE rebate on both units, but he also offered us a referral discount. The price he quoted was fair, and we had both new units installed the following week. On the installation day, the technicians, Billy, Miguel, and another team member, arrived on time. They were friendly and worked efficiently. They did a fantastic job, leaving everything clean and tidy. I hardly noticed they were there because their clean-up of the old units was so thorough. Billy, Miguel, and the team were great at explaining the issues with our old unit—like the thin heat exchanger that was likely to crack soon—and the advantages of the new units, such as their high efficiency and modern features. I’m very satisfied with the products we bought, the customer service we received, and the professionalism of the technicians. I highly recommend this company!

In April, miguel did an excellent job installing my new furnace. He was easy to work with and highly professional. However, a few days after the installation, I started experiencing some problems that weren't related to the installation. The company was swift in responding to my issues and sent a technician to try to fix the problem on two different occasions. On the third visit, I was fortunate enough to have Billy, who managed to identify the problem. My PVC exhaust pipe was sagging, causing an airlock. This was a challenging task because my basement is finished, and the PVC pipe wasn't easily visible or accessible. However, Billy was able to devise a plan without having to cut large sections of my ceiling to fix the issue. He stayed and waited for the furnace to complete a full cycle to ensure that the problem was entirely resolved before he left. I had encountered Billy before when he worked on my old furnace years ago and did a fantastic job then as well. So, if you ever contact this furnace repair service and get Billy as your technician, consider yourself lucky!

Comfort Masters Heating was impressively quick to address our needs. We had scheduled an appointment for an estimate on a new heat pump system replacement within a week. However, before the appointment, our system began acting up, so Miguel, one of the team members, came that same day to draw up an estimate. Surprisingly, the quote was less than another I had already obtained, even though it included a more modern air handler. The estimate laid out all the necessary details about what was involved. Billy and his team showed up the next day. They professionally and politely removed the old system and installed the new one. That evening, we received a follow-up call from Miguel to ensure our satisfaction. Overall, we couldn't be more gratified with the AC repair service we got in Stow.

When I woke up to a chilly home (62 degrees) because the heater had stopped functioning, I immediately called a local heater repair service. They were highly accommodating and rearranged their schedule to fit me in. Their technician, Miguel, arrived promptly and was professional and polite. He had a good grasp of heater repair and quickly diagnosed the issue. It turned out that our heater needed a new thermal coupling, which Miguel replaced efficiently, getting our heater back up and running. The charges for the service were reasonable and fair. I would definitely recommend this heater repair service because of Miguel's expertise and professionalism. It's hard to find such top-notch service in Stow. They did a fantastic job!

We moved into a new house that needed a lot of work, and the air conditioning units were really struggling. With so many repairs to handle, we couldn’t afford to replace both AC units right away. Billy helped us keep the old units running through the hot months and later offered a great price for installing new ones when it got cooler. The old ACs were noisy and dirty, but the new ones look great, run quietly, and keep the house cool and comfortable. I’m looking forward to seeing lower energy bills this summer, and the air feels much fresher now. The whole process was smooth and easy, thanks to Comfort Masters Heating!

we chose comfort masters heating to help my elderly mom get the cool air she needed. i couldn’t be happier. the technician, billy, came out and took a look at our old hvac system, which was over 30 years old, with a furnace setup that was barely holding together. they spent a lot of time on the job, working late to make sure my mom’s air conditioning was running perfectly. what impressed me most was the care and attention to detail they showed with every part of the installation. i won’t go anywhere else for heating and cooling help. they offered a better price than i was expecting and made sure everything was clean and tidy when they finished. truly kind and professional people.

A few years ago, I had my water heater replaced by a local HVAC company here in Stow, and that’s when I first met Miguel. Not long after, my air conditioning stopped working during a warm spell. I was worried I’d have to get the outdoor condenser replaced, but Miguel checked everything and found it only needed a thorough cleaning. He handled the AC maintenance right away and didn’t even ask for payment. Recently, we added a new room to our house, so I needed a second furnace and air conditioning system installed. I took care of most of the HVAC installation myself but realized I was missing some specific electrical harnesses to finish the job. I reached out to Miguel, and he returned my call quickly. With just a little information, he tracked down the exact HVAC parts I needed and arranged for them to be delivered in just two days. Once again, he was hesitant to accept any payment, and I had to insist on giving him a small service fee. Miguel’s HVAC knowledge is impressive, and he’s always honest and professional. I really appreciate the reliable service and would recommend him to anyone in Stow looking for help with heating or air conditioning systems.