Comfort Masters Heating

When our furnace gave out, we were just relieved it was at the tail end of a cold snap (with temperatures in the teens rather than single digits). We got in touch with a local furnace repair service, explaining that there were several folks in our house who could suffer respiratory distress or emergencies. They understood the urgency and lined up a visit right away. When billy showed up, he realized he didn't have the required part and had to go fetch it, which initially made me a bit anxious. I asked him to promise to come back and not take on another job until our furnace was back in working order. billy reassured me by keeping in touch during his trip, and then, miguel was able to show up even quicker with the necessary part. All in all, this turned out to be a good experience for us, and we are thankful for the quick and thoughtful service.

I was pointed in the right direction by another HVAC expert who suggested if I wanted the task done properly and promptly, I should get in touch with Billy. I took his advice and it was absolutely correct. I managed to secure an appointment for the following morning and Billy arrived right on schedule. He immediately identified the problem and rectified it swiftly. Billy even went above and beyond, putting in extra effort that I hadn't requested to ensure the vents were functioning at their optimum levels. His attention to cleanliness was an added bonus, laying down tarps and ensuring the work area was immaculate before his departure. I do have more tasks that need attention and I will undoubtedly be reaching out to Billy again. He's a genuine professional in his field, a quality that's becoming increasingly rare. For any HVAC concerns, I highly recommend getting in touch with them.

i initially reached out to an ac repair company back in 2018 for an estimate on a new hvac system, but couldn't proceed due to financial constraints caused by an unrelated insurance claim. when i contacted them again in 2022, they were prompt in visiting my home to provide a fresh quote. miguel took the time to understand my requirements and address my concerns/questions. specifically, i wanted to relocate the exterior units for future deck planning and change the attic unit and all duct work for potential expansion. we also discussed the advantages and disadvantages of high-efficiency gas units versus heat pumps due to exhaust issues (an old unlined chimney and multiple obstacles preventing direct venting), compared brands, and considered available rebates. they efficiently removed and disposed of all the old equipment, keeping the area tidy, and used drop cloths to protect my hardwood floors. the new work is neatly installed - a perfectionist's dream come true. all new copper, all new electrical wiring, and all new duct in the attic. i can't express enough appreciation for miguel and billy. they were punctual, answered all my questions, taught me about the technology and installation methods, involved me in design/layout decisions, and even allowed me to assist on several occasions. we shared many stories and laughter. another commendable person is renee, who was of great help when i was having a tough time with the rebate process. the hvac work was completed by the end of one summer, but it took until the end of fall to finally receive the rebate. throughout these four months, renee maintained contact with me via phone/email, provided additional information to the rebate agency, and helped expedite the matter. if you're in need of any ac repair work in stow, look no further. the quality of work is unparalleled, the service is top-tier, and you won't find a better team of professionals.