HVAC reviews in Dearborn, Michigan

My wife and I recently bought a home, and our inspector suggested reaching out to Williams Brothers AC and Heat for HVAC needs. Since Michigan summers can get pretty warm, we wanted to have air conditioning installed before things heated up, especially with my wife expecting. We contacted a few companies for quotes on a new AC unit, and this company stood out from the start. Their team was fast to respond, professional, organized, and always friendly whether it was over the phone, by email, or in person. During the initial walkthrough, Greyson explained all our AC and HVAC options, making sure we understood what would work best for our house and budget. We felt confident with their recommendations and appreciated how transparent they were about costs and scheduling. Over the next few weeks, Trenton helped us finalize our choice, order the right equipment, and arrange installation appointments. He was always quick to reply, kept us updated on every step, and made sure we knew exactly what to expect. A short time before the installation, Preston came out to plan the job and made sure to listen carefully to all our needs. He even gave advice on possible upgrades, like a new thermostat, but never pressured us to buy anything extra. When it was time for the actual installation, Preston and his team were incredibly professional and careful in our home. The job included both a central AC and a split unit, and everything was finished on time in three days. Since I work from home and my office is near the furnace, I really appreciated how the crew worked quietly and minimized any disruptions. The work was high quality, and you can hardly tell new HVAC systems were added, even in our older house. Finding a reliable HVAC contractor can feel overwhelming, but we’re really glad we chose this company. You’re definitely in good hands if you work with them!

This company will scam you for sure. DON'T USE THEM!! They will tell you that you have leaks in your furnace but not shut it down (which is req by law). They will try to sell you a new furnace that you don't need. SCAMMERS, SCAMMERS, SCAMMERS.

Super honest and dependable. They installed our new furnace and a/c for a very reasonable price and followed up to make sure everything was working properly. They’ve helped several members of my family (including my parents) as well for years, always with very positive experiences.

Every one of the techs I interact with is knowledgeable, courteous and extremely thorough. Simply the best!!

Extremely professional and courteous guys. Most importantly they were on time and worked quickly. The tech's took the time to explain and show any fixes or issues they discovered. We are very happy with this company and pass their name along to anyone who is need of these types of services.

With skilled personnel, Guardian Heating & Air Conditioning offers outstanding service and guarantees effective heating and cooling solutions for every house.

Very happy with the work and service performed by Guardian Heating & Air Conditioning. We did a brand new installation of a package unit along with new duct work, and they were so professional from start to finish. The company's warranty package is pretty impressive, which is so important when making such a huge investment. 100% recommended.

I had a plumbing problem and Guardian Heating & Air Conditioning were very quick to respond. The two technicians that they sent were very professional. It took them no time to figure out the problem and the repair was speedy. I was very comfortable to have them in my home. Their price was extremely reasonable and the service was outstanding.

The man showed up an hour late, he stayed 20 minutes, he changed the air filter no one asked him to change replaced two fuses for the air conditioner that run about $14 and he charged me $270. I'm still waiting to hear from the manager.

My air conditioning unit crashed last year. I decided to get it replaced. The salesman from Reckinger was very prompt and knowledgeable. I verified everything that he told me and decided to buy a whole new system.

The install date was not short notice, and I was told that they would be there shortly after 8am, which was perfect because while I had somebody there to supervise the work, I had to be there when they got started. Reckinger is located less than 1 mile from my house.

8:10: Reckinger calls and says that they are loading up their van and are about to leave...should be to me shortly.

9:10: We call Reckinger to find out where they're at, and are told that they just left and will be to us shortly.

9:30: We call Reckinger again and are again told that they just left. When we complained that it has already been an hour and 20 minutes since they first said they were on their way, they told us that they may have had to go get parts. 1. They had a week to plan for this, and they're just now getting the parts? 2. The management doesn't keep track of this stuff? Because you would think that if they were out of the right parts, somebody would have been told. 3. Where did they get these parts from? After all, she kept saying that they had just left.

9:50: Called Reckinger to cancel. We were tired of waiting. I was now late for work. The woman tells us that they were late because they had to get gas. Since when does it take an hour and 40 minutes to get gas, and what type of van are you driving that requires a fill-up to go less than a mile.

9:55: Because it was my family who would be supervising the installation while I was at work, Reckinger had their number on file. We spoke with a family member who told us that they had called him and told him they were still coming, despite us cancelling.
We immediately called and reconfirmed the cancellation, to which the woman who answered rudely said 'okay' and hung up.

Very bad business. I hear they do good work, but a week to plan for the first job of the day, a confirmed time of just after 8am, and multiple confirmations that they had just left shouldn't equal an hour and 40 minutes of tardiness when the customer is not 5 minutes away. Stay away if you value your time.
ADDITIONAL NOTE (added 5 hours later): My family member stayed behind after I cancelled and let me know that about 40 minutes later, Reckinger's guys showed up and wanted to still do the installation. I was told that during the whole discussion, they never once apologized for being late and instead kept insisting that they should be allowed to do the work because it was hot and I would suffer without it. After we were called multiple times to convince us to still go with them, somebody finally apologized for the inconvenience. I already have another company's estimate and will be going with them. I will post them here if they work out well.

My sister hired them to come fix her gas fireplace, the guy couldn't fix it and told her so,but charged her a 100 dollars.Wf business
does that. I can see charging her 49.00 for coming out.You need to hire more skilled workers, or stop screwing people

The customer service is alright but the prices raise eyebrows. Parts are marked up extremely high and receipts don’t show a breakdown of what you’re paying for, they also say 24 hours but that is false. You can find better service elsewhere. Avoid if you can.

Very helpful on the phone. Bought a hard to find part from them at a reasonable price which was good. I am getting an estimate for furnace work. I will adjust my rating depending on how they handle the job.

RevPops

The agent came and was polite, however I was charged $185 for someone to come and look, and point the problem. I told them what the problem is before they looked at it. I agreed to pay the $185 and the agent gave me a quote of $900 to replace a control gas valve. According to him, the control valve is around $600 or $700 dollars. I bought the same control valve for $120 brand new.

We have been using Reckinger for over 20 years, we have always had prompt and professional service!

I hope to help avoid the pains and frustrations, poor service to others that I recently went thro'. The City inspection required us to have the new, working water heater inspected for flue in Summer of 2018. First service repairman spent 30 seconds in the house saying everything is OK & we can have the follow up w/ the City Inspector, & the City still needed water heater flue looked at. Several phone calls & several hundred dollars later, Reckinger did it.
Once a service company calls the City on your behalf, they are the only authorized one to help get the inspection certificate & Reckinger service and charges were bad. At the end of the service call, the serviceman threatened my tenant's young wife w/ a little baby till I could authorize the phone payment.
Do yourself a favor, there are better choices

Nick came out and fixed my furnace, very professional and efficiently. Will definitely recommend to family and friends!

Paid $1000 for A/C repairs. After given an estimate (by the manager) they said I needed an addition $200 in "forgotten" parts. (oops?). Found workman chatting on the phone instead of working. They charge per hour. And to top it off, the problem still existed after the "supposed" repairs.
Later, found out that a simple return line was clogged.
I suggest you keep looking.

Reckingers heating and cooling AND BOILERS which i have. i could not find any boiler company’s. reckingers sent there boiler expert and he had it fixed with in a half hour. Highly recommended for all your heating and cooling needs

Tony did more for me than the standard A/C check, <but don't tell management>. Seriously, this a an excellent company with service that doesn't push for the upsell.

Adam came out today for my for the yearly inspection on my furnace. Adam took the time to figure out why my humidifier was not working and fixed it, which was not corrected during the inspection done last year. Just wanted to give THANKS to Adam for taking the time and just not trying to make a expensive sale.