HVAC reviews in Grand Rapids, Michigan

Anthony Larsen was prompt on time, very personable and thorough. He diagnosed the issue, He gave us the news that our 33 year old furnace had passed it's last stage. He called your office and the assistant scheduled a ongoing appt, for a sales agent to come out with options for a replacement furnace.

very thorough!
thank you.

Les was efficient, professional, and conscientious in completing our annual furnace check-up and cleaning. He replaced the whole house humidifier canister and checked the unit’s operation. He answered my questions and let me view the used canister compared with the new one. Les helped me place a DCON mouse bait station in our outside A/C compressor in an effort to stop voles over the winter that we had observed entering the unit recently. He’s always willing to show me how to help myself which I appreciate.

Tom Gross was very helpful in diagnosing the water leak in our furnace. Fixed some little things that should be taken care of and installed new pump. He was very thorough and professional, as I was home working and juggling meetings during his service call.

I appreciate having the same technician work on my furnace and A/C unit yearly for my PSA. Isaac did a great job, courteous, knowledgeable, and answers all my questions. Five stars.

Les did a great jo, Knew what the problem was and got it working in no time at all. Had the new parts on the truck.

I just moved to the area and had Bel-Aire service my central air unit. Tony did an excellent job and explained everything he did and gave me several great options. I would recommend them and will have them back.

I am very disappointed in the service call we had today. First, we have a prepaid maintenance plan. The technician came for a routine maintenance check. He said It needed a capacitator and that would be about $100 to install it. However, I could order one from Amazon for $10 and install it myself. I am not a mechanic! Then, we needed a mother board, that would be an additional $650. He had to go get parts, so it would be a trip charge as well. Then the technician was on the phone for several hours with another tech because he did not know how to fix the furnace. He ended up taking out all the parts he put in and replaced them with the original parts. What the heck Bel-Aire. I can't believe that you are going to charge me over $250 for your techs inability to fix my furnace that I was having no problems with. Again, it was a routine service check up.

Lles Holden did a great job! He came on Sunday and arrived 1/2 hour before the times he scheduled me. He explained things well. Please compliment him for his wonderful service!!!! God bless him!!!

L'Les Holden did a great job as always on the system maintenance of our furnace. He also is very helpful in explaining the settings on the thermostat.

I can confidently refer Bel-Aire for all your heating and cooling needs. The administrative office are very professional, friendly and accommodating.
Always a pleasure having Isaac seasonally service my furnace and AC unit.

Tony was on time, personable, knowledgeable, efficient and explained the what/why of his duties. I wouldn't hesitate to call Bel-Aire for future needs. Thanks!

I have worked with bel-Aire and Tony to service my HVAC system for the first time. A lot better than the previous services that i received. I am planning to stay their customer for a long time!

He was very professional and knowledgeable. Got right to work and got everything done convinced me to take the plan for the next year for the AC and that so I did that so all in all is a heck of a good employee. Smart and courteous

Isaac, Has been servicing our account a while now. He is very confident in his work and he is pleasant to talk with. Isaac, goes over everything with you. We appreciate having Isaac as our service person. Please let him know that we appreciate what Isaac does for us. Thanks David & Rene'

I'm a 20 year customer of Bel-Aire. There "emergency" service included in their service contacts, at least last night, is a joke. I had an emergency, Bel-Aire never showed up, never called and never texted. Three phone calls to them over a 2.5 hour period. If they treat me like this, how are they going to treat you? Moreover, they removed an emergency sticker to make sure I'd only call them. See picture. I think I'm done with Bel-Aire

Isaac was at my home this morning for a furnace tune-up. He was here on time, got the job done quickly and was friendly, courteous and knows his job. He remembered that I have a cat and am concerned about him getting outside. If I could request Isaac or all my HVAC issues, I certainly would.
Susan Mozley

Tommy and Kyle were quick, professional, and respectful of my house and animals. Thank you again Wil for the referral! Highly recommend Bel-aire to anyone in need of HVAC repairs.

Great experience with BelAire - GR! Isaac arrived on time, diagnosed the problem within minutes, grabbed the replacement part, and installed it - all within 90 minutes or so! We will definitely be using BelAire in the future.

Jayden was great. He answered my 2 questions first and then I left him alone to do his job which he appreciated. I signed up for Bel-Aire's service agreement because of Jayden. Thank you

Update April:
New central air installed when furnace was. Short cycles running every 2 minutes, shutting off. More humid in house than outside with wet feeling. Ongoing troubleshooting by Belair not resolved. I was told it was my fault leaving windows open (no). Electric bill increased 130% during a week. Humid levels up to 78%. Put bucket under condensation flow draining and only getting a 1/2 gallon condensation in a day. This went on April-mid August. I hired outside contractor he resolved issue the condensation draining was installed wrong. He redid entire drainage plumbing from how Belair set it up. Belair also install new thermostat. Issues fixed after 4 month

Update April:
Pest management fixed mouse issues by sealing entry way that Belair failed to seal properly. Belair reimbursed me however my time spent dealing with it couldn’t be replaced.

Update March:

Currently have mice in basement, which is unusual. When they did the installation I noticed the covering to the air conditioning. Condensation pipe was cracked, sliced at the top. When Belair was back fixing things, prior, I had mentioned that and asked them to please fix it because I didn’t want critters getting in there. And I assumed they did. it appears that the installer cut the tubing too short and then inserted a little section rather than replace the whole thing. (See photos). It was confirmed by pest control that is where the mice are going in and it is also confirmed by a video that I have from setting up the security camera to monitor where they were coming in. Belair took zero responsibility yet they did fix the insulation pipe cover by putting a piece of electrical tape over it. They did not replace the damaged and sliced insulation cover.

Update:

Furnace tray on floor under furnace had water laying in it. I called at night to have it checked out because it was newly installed and it scared me if there could be any type of electrical fire, not knowing if the water was coming from inside or going through the inside of the furnace. The technician on call asked me to send him pictures and videos, and that he would get right back with me, I did what he asked he did not get back with me.

When they finally came out to check they gave me no reason why there was other than my dog “bumped into the furnace” .
They added a seal to a pipe. It has not had water since. They said had they come out after hours I would have paid “a lot”.

Update: Bel-Aire is now working with me to solve the damages and disrespect they have done. It should not have taken a month and hearing their excuses they had Christmas party, were gone for holiday, someone had a death in family, short staffed etc. They run a business and should prepare. The star rating will stay the same.

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Damage done to property during installation. Had furnace, central air, and humidifier installed for $10,000.00

Cracked step, purple primer plumbing glue stained on gate door and washer, left screws and sharp pieces of metal upstairs and downstairs, Left the basement dirty with insulation, dirt, wire clippings. It took me 2 hours to clean their mess. Now there is water leaking from humidifier install. Still have not put the chimney liner in. I’ve been calling for five days to have this resolved Because the company does not follow up with me, and it still has not been resolved. I highly do not recommend.

On day of installation after I discovered the damage, and the mess, they offered to send the same techs back to clean the mess up and I declined after seeing their carelessness and disrespect, I lost trust. I’ve had to reach out two times since because they don’t get back with me to at least let me know when this will be resolved and it’s still not resolved.

As you can see in one photo, they even left the brand new furnace with dirt on it.

** prior to installation when Ben, the salesman came out he told me “you have such a clean basement and Zero clutter unlike I’ve ever seen before, which will make this easy for the installation techs”.

They certainly have not made this easy for me.

Don B. did a service check on our furnace Friday, and we were very pleased with his professionalism. He was very polite, cleaned the furnace, explained an issue which he promptly took care of, and wasn't pushy about trying to sell us something we didn't need. Thanks so much, Don!