HVAC reviews in Grand Rapids, Michigan

Dylan, who was my first service rep and identified my issue and provided temporary relief for a clogged sewer drain was so kind, and professional. Tom the sales guy was great, honest and ethical and listened to my concerns with cost/budget as we identified a large issue. Sy, and his crew who were in my house 10/11 hours were very respectful, kind, courteous, professional, and VERY hardworking. All individuals were able to explain what they were doing, the process, and answer my questions, even if I presented what may seem like a “dumb” question (I do not speak plumbing fluently)- they were able to explain it to me. After completion they throughly cleaned up, explained the work done, showed pics/videos of the internal sewer fix, etc. 10/10 recommend this company.

Scheduled for a tech to come and determine why our plumbing continues to clog. Ray showed up and was not only kind and professional but he went above and beyond to solve our issue. In today’s world, it’s rare to receive service like what we’ve been provided by Service Professor. This is the second time they have been to our house, Courtney was our first tech, and both times have exceeded my expectations. Both techs were wonderful, cordial, and professional. Highly recommend!

Kamari came out and cleared a clog in my kitchen sink. He was great, polite, and professional. I absolutely would have Service professor do work for me again.

After having Kamari come out, The next day, Cayden came out to replace my garbage disposal. Cayden was also extremely polite and professional. He did a fantastic job in the garbage disposal is now up-to-date on the plumbing and works great! I will continue to have service professor do work around my home as they are reasonable in price, quick and get the job done. Thank you, Service professor.

Our furnace stopped working on the coldest day this winter. Rich was our technician and he was great! He was professional and knowledgeable. I really appreciated that he took time to explain all the work he did. I also greatly appreciate that they were able to send someone out so quickly. I highly recommend.

Unfortunately for us we didn't have a great experience. We called for the $99 drain clearing special. When we continued to have issues a couple of days lager we called back to express our concern, but we were met with rudeness on the phone. Rather than help us try to resolve the issue and understand our issue we were met with defensiveness and a very condescending tone. I'm sure working in this customer service role is met with lots of difficult people, but we felt they were taking their frustrations out on us.

Calling and scheduling the initial appointment was easy. Communication leading up to the appointment was good. The plumbers that came to the house were okay, but didn't explain the issue, what they did, and how they "fixed" the issue.

Instead we ended up having call another plumber to take care of the clogged drain for a more expensive emergency weekend service. They were much more informative explaining what happened, where the clog took place, and what we could do to prevent it in the future.

Unfortunately, you'll be better off spending more to have a better experience elsewhere. We read a lot of the negative reviews on reddit but went for Service Professor hoping to save some money and in the end wasted more time and money because of it.

The installation process took 12 hours and they ruined my carpet in the process. We ended up booking a carpet cleaning after they stated that it would be paid for and I have been waiting for a check now for a month to get reimbursed. I will say I have given them every opportunity to make this right and they have continued to ignore me and honestly it is crazy to spend as much money as we did just to have our carpets ruined.

Ray was apparently on call and drove 2 hours to get to us. When he got here he was smiling and polite. He explained everything that he was doing and showed me a picture. He was here about 3 hours and cleaned up after himself. When he was done he told me that Mike would be coming to run a camera through the pipe to check it. Mike was also polite and sent us pictures of the inside of the pipes. He also showed us where the access points are outside in our yard. We were very happy with both the technicians and the work they did. We would use your company again.

John Zink provided outstanding 5-star service. Our heating system was not working, and he was very thorough in explaining the process and running tests to ensure he identified the root cause. He found the issue, repaired it, and also fixed the humidifier. John shared helpful tips on how to keep our system healthy and well maintained. He is very knowledgeable, respectful, and professional, and his attention to detail truly stood out.

I had them do a CIPP epoxy liner just over a year ago now, and I was very happy with the experience. It was a sudden and stubborn blockage, and another plumbing service had already tried twice and were recommending yard excavation (I don't have a cleanout). The SP estimate (Mike B) came out for a second opinion within a few hours of my call and explained how they could do a CIPP without the disruption.

They were very thorough - I had two different drains and they mapped both and then cemented over the one that was vestigial. (My house is from '56.) They also rebuilt most of my basement stack with PVC (took out cast iron). They even added a pump to my utility sink to lift my laundry water up and out the stack rather than letting it drain into that old pipe where it probably just slowly absorbed back into the ground. My drain is about 100 feet with a right angle and they were able to get the CIPP installed without too much trouble.

In all I had 4-8 plumbers in my house at any given point for three full days, and they didn't leave until everything was done at about 6 pm on Valentine's Day (Friday). Mike stayed on site the whole time and he and the lead plumber (Jordan, I believe) were very responsive and explained everything to me along the way. He also answered a followup text a few months later, on a Saturday, within an hour or two.

They got me what I feel was a reasonable price, and found me 0% financing for 18 months. They quoted me up front before they knew everything else they might be doing like the second drain and rebuilding the stack, but didn't try to up the cost. I didn't totally like that the loan was basically opening a credit card with a bank, but so far the repayment process has been fine. I probably could have found a cheaper solution (from them or someone else), but there's a 20 yr warranty on the CIPP and I like not worrying about another blockage for at least that long.

We had the best experience with Service Professor last week - highly recommend! Our heat stopped working and with a quick call Nathan was at our home within 2 hours to work through diagnosis and repair. He was friendly, extremely thorough in explanation of what needed to be repaired, and was consistent with follow up until the necessary part was available to be installed in our Lennox HVAC system. He was so polite, knowledgeable and gained our family’s trust very quickly. He was clean, wore shoe covers, and super professional. To add - the office staff was super helpful, and always communicated ETAs to ensure we were home for appointments! Service Professor and Nathan - thank you!!

We had our furnace replaced and also a central air system put in, and Service Professor did an excellent job. After we reviewed the cost of everything, they were able to come out the next day and did the whole job in about 5 hours. All of the different techs that were part of the install were very professional and showed us the different components of what they installed, and cleaned up everything so you wouldn’t even know they were there. Would definitely recommend!

Bill needs a raise.

Great counter guys ready to help!

Paul and bill will take good care of you

Great place for hvac supplies.

Young Supply South has Great customer service and a convenient location.

Makes my day to day business that much easier.

Young Supply can fulfill all of your HVAC needs. There team is always helpful and knowledgeable. A great company to do business with.

The driver of your company vehicle drove rapidly behind me from a 4 way intersection.

The driver was reaching approximately 65 mph on a 55 mph road. EXTREMELY CLOSE TO MY BACK BUMPER.
Then, proceeded to pass me in a no pass lane, EVEN CLOSER than before after I had to pull off to the right side of the road due to them driving erratically.

When I caught back up to them at the next fourway intersection, they were traveling between 75 and 80 mph. The driver hit the brakes hard, and I'm sure that's because they knew I was behind them. Trying to get a picture of who this is, A reckless and irresponsible person is.

This person is an unsafe employee, and even if they are off the clock, they're potentially dangerous to people driving on the road in a company vehicle.

This is not a good example for your company. I will be showing everyone I know and telling them what happened.

DO BETTER.

Great people to deal with

Great place to work with.

Work site supervisors are the worst