Reviews of local pros in Holland, Michigan

Technician was on time. Nothing under a warranty since we didn't know if it was installed 2 years ago or earlier. Problem really not solved, but some fixes on our end were discussed. Technician was friendly and knowledgeable.

Jarek and Willie fast and efficient... did an awesome job with cleaning the duct system!
Johnathan and Q did a fast and great install with our new furnace!!
We will just like to thank everyone for the help !!

⭐️ (Thorough Review)

I can only give 1 star to Peak Heating and Cooling because their customer service is nice. However, everything else about my experience was awful and I’ll never do business with them again.

I initially called because we were having dryer vent issues in our recently purchased, 10-year-old home. I told the rep that I wasn’t sure if this was isolated to the dryer vent because it appeared that we had poor air circulation throughout our home. He recommended the $599 whole home air duct cleaning and I agreed. I told him I suspect that our ducts hadn’t been cleaned based on what we were starting to experience in other areas of the home. The rep said that he would include the $89 diagnostics for free with the air duct cleaning to test the air flow before and after. I wanted to verify that the duct cleaning included clearing the dryer vent and he confirmed. He promptly scheduled the cleaning within a couple days and said it would be fine if I wasn’t home, as long as someone was. I explained it would by my mother with my 2-year-old. He said that would be fine.

Initial Appointment: received a message stating that due to the rain, the appointment would be rescheduled for the following Friday because it would damage their equipment.

Actual Appointment: received a message from my mother stating the techs were refusing to clean the dryer vent because it “wasn’t something they did”. I called and the tech explained that he “blew it outside” but “it probably blew some back inside, so clean the back before using the dryer”. Then asked my mother to come with him because “there’s a big mess, but I tried to clean it the best I could. I need you to come and look.”

I receive a message from my mother explaining that she had to help them clean up the garage because “he said there was a hole in the equipment. There was dirt and Legos all over the place!” My mother is 70 and she was watching my toddler. She said she had to ask them to keep an eye on her so she could clean up the mess and all the Legos. (Keep in mind, we don’t have Legos because they’re a choking hazard for 2-year-olds. These came from the vents.) I asked her if they ran the diagnostic test to see if the cleaning improved anything, and she stated they didn’t and that they also did not provide her an invoice of services. So, there was no receipt.

When I came home, everything inside was covered in brown/black dust. All of my rails and trim are white, and the carpet is a light beige. It does not hide anything, so it was quite visible. Along the floor trim was what looked like saw dust, but it was chunks of dust with dirt/debris in it. This was found in EVERY location where there’s a vent. In the days following, my daughter kept breaking out in hives and my mother became violently ill. They both have dust allergies.

I called Peak Heating and Cooling because no one responded to my complaint when I sent them a review of what happened. I explained everything I’ve mentioned in THIS review, and the rep asked me to hold while they contacted management. I advised them that due to their lack of due diligence (checking their equipment), the complete mess they made because of their faulty equipment, and their inability to complete the initial reason for service (the dryer vent), I would now need to hire additional companies to 1) deep clean my house/carpets, 2) service the dryer, 3) check for HVAC damage. The rep said they would send someone out immediately to… complete a whole home duct cleaning.

WHAT DID I PAY $599 FOR IN THE FIRST PLACE?

The conclusion: they cancelled the appt to “fix” things because of another job. I advised I wasn’t using another vacation day for their incompetence. No refund (partial or full) was offered or issued. I’ve now spent another $400 rectifying their bullshit. All I’ve received is, “I’m sorry this happened. I know it’s an inconvenience.”

Stay away from Peak Heating and Cooling.

Bought a new furnace and AC unit at 17,000 and thank God I have their 15 year warranty. I think they purposely sell you garbage units so they can come back and rake in the cash fixing those that have no warranty. I think this company is running a scam, buyers beware
Updates needed:
They did not install the humidifier correctly
They wired the flow switch wrong
They wired the outlet wrong
They didn't size the units correctly as I still do not get air in my room, I have something im using to help that out
They work harder to fix the reviews than fix their screw ups
I had many cold nights in the winter as they prioritized paying work over fixing their screw ups
It took 2 months to resolve this issue.
Do NOT RECOMMEND as the owner called me 5 months after all of this to offer help. He has zero involvement in the business

Steve, our Technician was professional, prompt and knowledgeable. They were able to respond quickly to our needs, and the communication was excellent. Great service! I would highly recommend Northern Heating & Cooling.

Let me tell you if I could give them 10 stars I would. Northern went beyond what was expected for professionalism kindness courteous respectful and all around amazing work. We had a downpour when they had to install my central AC units not once did those gentlemen complain about the rain. They were amazing they were friendly by the time they were done they were more like friends than a business. You would be absolutely nuts not to have this company come and do your HVAC work. Thank you for your amazing work and service. Made my birthday that much more special

We had Alex Roth service our A/C and repair a furnace issue and I was so impressed. About ten minutes before the appointment Alex called me to let me know he would be there shortly, asked if I needed him to park anywhere specific, and asked what door to use. He was super polite, kind, and he clearly communicated everything he did and any options available to us. He also shared some preventative maintenance we could do ourselves. I will definitely continue using Northern Heating and Cooling.

Steve was 15 minutes early. Courteous, knowledgeable, informative and fixed the issue with our furnace in a timely fashion at a very reasonable price. Reccommend wholeheartedly.

My mother in laws old boiler system was failing, leaking and making strange noises. We got a recommendation from a friend to call Northern and see what they could do. They gave us a few options from trying to make the old system work to full replacement. After considering what was best we decided to do a full replacement so she( or I) wouldn't have to worry about it again. The work they did is absolutely top notch! It is beautifully installed and works great! I'm glad we trusted Northern to do the work. I will definitely be using them again if I ever need HVAC work. Thanks guys!

I called Northern Heating and Cooling after a horrible experience with a private contractor, and they came out the same day for an estimate. Josh was punctual, respectful, and very knowledgeable. He was able to diagnose the issue with my water heater and immediately ordered replacement parts for the gas valve. He came on Monday and initially said the installation would be on Wednesday, but they were able to squeeze me in on Tuesday because they said they didn't want me to be without hot water any longer than I already had been. Josh also talked me through how to change the temperature settings and how to shut off the water to the tank for future reference.
I finally have hot water again after going through a week of nonsense with the private contractor who had quoted me a ridiculous amount,, and it only took Northern Heating and Cooling less than 24 hours to resolve the issue, for a very reasonable and fair price. I will definitely be working with them for any future projects and will be requesting Josh as my go to contact. I highly recommend them!!

Northern is a great company! They do an amazing job ! Josh is such a wonderful tech! He does a great job and is so helpful! Very efficient, friendly and made sure it got done right! Josh is the best! I highly recommend them to everyone and wont go anywhere else!!

They had a very tough assignment when taking on the job of removing an old furnace in my crawl space and installing a new furnace. Jace, Chase 😊, and in a small part, Aden, remained in good spirits for the entire 9-10 hours it took to complete. Very friendly and professional. What a great group of young men Northern hired to represent them. Very, very pleased with the service, the price and the attitudes. Thank you.

Our furnace decided on a Friday night to stop igniting. I called their after-hours number and the person who answered informed me of the rate and asked if I wanted a technician to be sent, which I did. Josh came and was very helpful, figured out the initial problem (new control board), then after replacing that, found that the fuel shutoff was not working properly either and fixed that too. He stated that he saw this frequently on furnaces that were not protected by a surge protector on the furnace itself so while he was here, and since he had one on his truck, I had him install one of those too. Josh was very friendly, explained what he was doing and had every part needed to do the job on his truck.

Steve was on time and very efficient on identifying our problems. Quick with estimates for repair and invoices. Steve also did a great job of explaining the systems. I'd highly recommend Northern Heating and Cooling.

I couldn’t be happier after choosing Northern HVAC to get our furnace replaced. They answered all my questions thoroughly, completed the repairs efficiently and expertly, and offered competitive pricing with a zero interest financing option for 12 months. I will absolutely call on them again the next time my house needs fixing

Our plumber recommended Northern Heating and Cooling and we couldn't have been more pleased with our experience. We had Steve at our home to replace our humidifier, a very pleasant, positive gentleman. He listened to our concerns regarding the placement of the original, was able to make adjustments to make maintenance of the new humidifier much easier and so much more efficient. Happily answered all our questions. We felt extremely confident with the service received. Felt that it was appropriately priced for the products and services. We will definitely have Northern as our HVAC service company and would highly recommend this company! Thanks Steve and Northern Heating and Cooling!

Our technician, Josh, came out and inspected our system for humidity issues we were having. He was great with showing and teaching me the parts of the system and how it all should work. He was a really down to earth guy who treated our house like his own and really cared about making sure I was comfortable knowing the important points and how and when to get them serviced. I’d highly recommend him to anyone looking for a good HVAC technician.

I have always had a very good experience with Northern Heating in terms of their professionalism, reliability, fairness in pricing and friendliness. That said, this year Josh was assigned to do the annual check-up on my furnace and air conditioner. He was superior! He was thorough, he diagnosed and solved a noise problem that had been an irritant and somewhat minor issue for awhile. He went above and beyond. Thanks Josh for all your help and thanks Northern Heating for having him on your staff.

Always happy to work with Northern HVAC. The water heater was back up and running promptly

I was very happy with the scheduling and service from Northern Heating. Austin was very accommodating in scheduling the service and I can't say enough about my serviceman, Alex. He did a wonderful job and spent the time to explain to me what he was doing and why. He spent the time to ask me if I had any questions and was just an overall friendly kind man.

I have had Northern do a couple big jobs on my old farm house when we fixed it all up. The owner and the employees all did a great job, fast service, great quality and did what ever I asked for a very fair price. I don't even need quotes from him, I know he will treat me right. Thanks Keith!
UPDATE, 2025:
Still 5 stars. We had a wedding at our new property. The A/C wasn't working right. They had it fixed within an hour or so of the phone call. (poor / wrong installation by someone else). Very nice, polite, and professional service every time. I still never ask for a price, they just sent me a very fair bill. They have also installed / fixed HVAC on my son's homes. All great. Thanks Alex!