Reviews of local pros in Macomb, Michigan

Very pleased from the beginning with Ryan, the salesman and Josh and his crew Who installed the HVAC system. Also for Tom and his partner for coming out and making a few adjustments and replacing a bad air scrubber, they were very prompt and professional went out of their way to go back to the shop and get another air scrubber to finish the project. can’t see enough good things about this company. I will definitely recommend them to friends and family. Thanks again.

We had a new AC unit installed yesterday by Randazzo Heating and Cooling, and the entire experience was outstanding from start to finish. Larry was great at explaining our options before the purchase and what work needed to be performed. Julian, our install tech, was fantastic, professional, friendly, and extremely thorough. He took the time to walk through how the new system works and made sure all our questions were answered. It’s clear he takes pride in his work. The whole process was smooth and efficient. We’re already noticing a big difference in comfort. Highly recommend Randazzo and Larry and Julian for anyone needing HVAC service!

Matt was awesome, he fixed things on my furnace that weren’t working since installation, humidifier, and fixed an internal water leak also. Would highly recommend

Furnace wasn’t working properly. Scheduled an appointment on line at 4 a.m. and got same day appointment! Realized I scheduled for maintenance and not repair. Called the office at 9 a.m. The call taker was very nice and checked to see that they could do both maintenance and repair at the same visit. The technician was awesome, explained everything and didn’t rush the job. His extern was great as well! Randazzo is definitely my go to for all heating and cooling needs!

Mr. Bell was so kind and took time to make us feel comfortable with his being on our home. He was efficient and thorough doing our yearly maintenance on the furnace. He is definitely an asset to your company.

Arrived early. Very professional. Michael Sparks reviewed the work order and price prior to install of new hot water tank. They covered my hardwood floors and wore shoe covers. Asked if I had any questions prior to leaving.

Ryan Nichols was extremely helpful. I asked a bunch of questions while he and his partner were working. They tackled the project quickly and efficiently. So pleased!

I had a new furnace and AC unit installed a few years ago, and right away I noticed that instead of placing the AC unit on the existing concrete pad, the installers set it on a new one. Normally, that wouldn’t bother me, but they placed their new pad on the crushed stone from the surrounding area then used cork shim to level the unit.

I’ve mentioned this issue every time they’ve come out for annual maintenance, but each technician brushed it off, including the one who had to reposition the unit after it started vibrating off the pad.

This year, an HVAC technician finally agreed that the installation was done incorrectly. He said the crushed stone should be removed and the unit should be reset on the original pad. He also confirmed the unit is still under warranty and said he would submit a work order to have it corrected.

Now, Randazzo is telling me I need to pay $800 for them to come out and fix their own mistake. The manager claims that since the installation passed inspection, I’m responsible for the cost. Great example of a company owning up to its mistakes and standing behind its work. Oh wait, they’re not. Nice way of doing business. Install unit incorrectly, then charge the customer to fix their mistake.

BEWARE!!! We thought we had done our due diligence by getting three companies to give us quotes on a new furnace and air conditioning unit. But apparently we didn’t ask all the right questions. We went with Randazzo and were very happy with the finished product. The problem? They installed the system with a condensation tube running to the outside of the house - and apparently didn’t realize that Michigan has freezing temps in the winter. Long story short, the line froze and caused the furnace to shut down. We placed several service calls - with automated responses that promised a return call, etc., etc. We finally got a call back the following day and a serviceman came to the house. He quickly discovered the problem and pointed out that it was due to an error on the installer’s part. Then my husband actually was the one to thaw out the line and push the ice through, resulting in the furnace restarting. The charge for the service call was $97, even though he didn’t do anything. We called Randazzo to explain the installation problem and request a refund for the service call since it was due to faulty installation. Of course we got the runaround and were told that a manager would call us back. A few minutes ago a lady by the name of Crystal called to say they don’t refund any service calls. We have referred numerous friends and family members to Randazzo because we initially were happy with their products and professionalism, even though they weren’t the least expensive option. But today that ends. You’d think for the cost to them to reimburse for a service call that was DUE TO THEIR ERROR IN INSTALLATION that they would do the right thing. Very disappointed in their decision. We won’t be using their services in the future.

Called Randazzo for an issue I was having with my water heater. The technician, Addison Batson, who came to service the water heater was professional, knowledgeable and friendly. Addison quickly was able to diagnose the problem and fix it. I I was only charged the service fee. I am extremely happy with the service from Randazzo!

Best customer service, ever! I feared the whole HVAC process (how many of us really understand it?) but the team that came out and completed the install was incredible: professional, willing to teach, fast, clean, fun, demonstrated mutual camaraderie. You can tell that Randazzo has a great culture--someone is doing great onboarding and training. Bravo to Rob, Paul, Carlo, and Sean. Thanks.

Wonderful service I received all around when it came to replacing my HVAC unit.

Eric Henry was great with the quoting process and any questions I had before install.

Day of install Dom and another Tech (his name escapes me), worked very hard to make sure everything was torn out and installed correctly. There was a little bump in the road with the wiring of new system, but they stayed and called in for help so the job got done correctly . ✅ Afterwards, Dom made sure to go over everything with me about the new furnace and air conditioning unit.

Matt Consiglio was very professional, knowledgeable and polite. He took the time to listen to our questions and explained everything thoroughly. Very thorough. Would definitely recommend Matt to anyone. Thanks again Matt! Much appreciated!

I was very impressed with your man Tyler. He did an excellent job and made me feel very confident that everything was done right. I wish more people would have his work ethic.

For some reason my first review did not show. I had service on 10/18/25 for furnace maintenance. The tech Mr. Bill was very informative regarding my unit. He answered my concerns and showed me the before and after results. I was truly amazed at the difference. Not only did he give me quality service, his kindness and thoughtfulness was greatly appreciated. Mr. Bill is a great asset to Randazzo Heating and Cooling!

Had Addison from Randazzo come and fix my HVAC today. Excellent technicial and a geat person to talk to. Very very fair and did his work deligently and thoroughly. Absolutely loved the service provided. Wish we have all repairman like him !!!!

Great communication. Easy to schedule and fast turn around. The guys did a great job with my water heater change out. They even cleaned up nicely before leaving.

Brian Bennet came to service the furnace for my annual maintenance. He was attentive to detail and showed me basic steps to maintain my furnace. Great service!

Simply amazing is how I would describe my experience with Randazzo Heating and Cooling. The most impressive thing about dealing with these folks is that every person I've dealt with has been incredible. I had a new furnace and air conditioning system installed several months ago. Randazoo sent over a phenomenal crew of highly skilled technicians and electricians. They worked hard to make sure all the work was done to very high standards. Not only did they do an incredible job with the installation, they also spent time explaining how to use all the new products, answered all my questions, and did a great job cleaning up after the work was completed. Very impressive overall!
My second experience with Randazzo was just as amazing as the first. Due to an issue with outlets and light in my bathroom, I found myself looking for an experienced electrician. Again, an incredible staff. They kept me in the loop via text as to the arrival time. Showed up on time and got right to work diagnosing and correcting the issues. All I can say is this place is quality start to finish. I highly recommend Randazzo for heating, cooling, and electrical needs.
Keep up the great work!

I hired Randazzo to install a $9,000 mini-split ceiling cassette system, and while the system is now running, the experience fell far short of expectations. The crew arrived unprepared, expecting to install a wall unit, and one installer used inappropriate language complaining throughout the day. It made for an uncomfortable and unprofessional experience.

By the end of the first day, the team left without the system working and admitted they had never installed this type of unit before. Supervisors came out a couple days later to get it running, clean up the messy mortar, and patch the wall — which I genuinely appreciated — but unfortunately, I had to complain to get it fixed and the job still isn’t quite right. After their second visit, i realized the unit sags because key clips were never installed, and I never received a manual or instructions for operation or maintenance. I’m still waiting to hear back on this.

Randazzo offered a free year of maintenance for the trouble, which was considerate, but it doesn’t fully make up for the lost time, stress, and two missed days of work. I paid a premium for a ceiling cassette because I wanted a clean, professional result — not one that looks unfinished.

In the end, the service and overall experience simply did not reflect the premium price I paid, which is why I’m leaving this review. I hope this feedback helps the company improve the quality and professionalism expected at this level of investment. Was it worth the cost? Not for me.

I had a service call today for a furnace issue. Matt Consiglio was the technician. Matt explained issue and process for resolving issue as well as cost. He was professional and worked efficiently, answered questions. I have had Randazzo service my heating and cooling for years and recommend them to others.