Electrical reviews in Bloomington, Minnesota

I recently had a new water heater and softener installed as well as some electrical consulting. The techs for all of the services I used were helpful and answered any questions I had. There can be a lot of overwhelming information, especially when it's combined with $$$, but they took their time to explain things. I had some items not labeled on my breaker box that they helped me identify. I do wish the invoicing was more clear and had itemized pricing for each piece of the service. I had to call to get a receipt that gave more than a total amount due. It would feel more comfortable if you knew exactly what you were paying for. All in all, people-friendly.

The initial service fee (just to drive to the house) was cheaper than other places I called. However, how the pricing works is the company has a printed set of items included in the next base price (I don't remember exactly, but between $350 and $400). The good news is that you will know exactly the cost IF it is one of those items (things like basic electric, simple parts....) and it won't matter if it takes ten minutes or ten hours. Then there's another set cost for a higher bracket of repairs. I was nervous I would pay a lot for a ten minute fix of our AC - but went ahead because I have also been disappointed in paying by the hour for professionals in the past who took a long time to repair things.
In the end I was extremely happy with the service. I think the visit was about two and a half hours. The technician was very thorough in his examination of the entire AC unit. He explained things as he went, addressing the main problem (mouse chewed through the wires) as well as accessory issues that caused (weakened parts in the system). He told me exactly what to expect from that, and did not push to replace parts today that could break down in two months, or ultimately still work for two more years.
The best part is I received an email that includes all of the pictures he took of the system, plus explanation of important things to know about the condition of the unit, advice for future care or what to expect for the life of the unit or other aging parts of the system. I really appreciate having this information to be able to enter any future conversation about unit repairs with confidence and knowledge that I didn't have prior to this.
That initial price was scary to commit to, but I felt valued and respected as a customer. I really felt like it was worth it, and that I would recommend going with this company if you don't already have a trusted technician that you have hired in the past.

Was a SHAPE member for a couple of years. Every time they come to your house to do their ‘yearly inspections’ the technicians always find (specifically look super hard) for large jobs that they recommend to be completed. I get that all houses and home owners have upkeep to maintain a house. However, the Service Today staff pressure you into completing the jobs and bag you to give them 5 stars. I had an electrical inspection yesterday, the technician sent off the fire alarms in my whole house. Then told me to have him check the rest of the house (5 other fire alarms) would be $500. It should be their policy to check and make sure the home is safe and not look for ways to make more money. After the electrical inspection was completed there was a surge to my thermostat which shut it off and turned off my furnace. Next day, furnace guy comes and tells me it would be over $200 for him to do a diagnostic. The electrician did something wrong the day before and the company should have owned up to their mistake and instead I got a rude response from the managers (2 of them) and the technician. I cancelled my shape account right away. Over the last 3 years I have spent over $40,000 on repairs. You would think a company that strives itself on customer satisfaction would be more interested in helping people versus only making money.

Mike our service person was very professional. He was knowledgeable and a good communicator. He was also very pleasant and courteous and timely and his appointment arrival. I was very impressed by his knowledge level and ability to communicate things in great detail as that is what I requested. I feel very well informed regarding the situation here, and very confident and happy moving forward due to the service Mike completed at our residence today. We not only have a good point of starting from today but also have a good plan moving forward into the future to solidify a high safety and efficient furnace system.

My furnace and air conditioning units were thoughly checked out for possible issues or malfunctions. Pedro and Tyler were very personable and answered all my concerns for the time being. There was damage and replacement of parts or components and possibly more. Tyler will contact me this evening for further details. My experience was excellent. Vladimir came for the installation of my heat exchanger the next day. I was very impressed with the knowledge and expertise I witnessed as he worked to tear down and completely rebuild the ductwork and exchanger coil. I’m confident my furnace will last for many years to come

I highly recommend Service Today! They did an outstanding job for me! The service Tyler and Joe gave me went above and beyond! I had to update the circuit panel plus so many other things had to be done. They explained everything to me and gave me options to get things fixed. They were very informative and the customer service was unbelievable fantastic! If I could leave 10 stars, I would. Please give Service Today a try, you won't be disappointed!

This is the first time a service provider didn’t come across as it was all about the money. Safety first and though I didn’t plan to spend what I paid, they were empathetic. Above all my technician has the kindest of hearts. Arrived promptly, flexible as I worked from home, patiently navigated through my joyous and chaotic doodles. Didn’t leave until my dishwasher worked though I said he could so he wouldn’t miss other jobs. Will hire gladly again. Thank you for having a heart and head(knowledge) also finding a good balance between those.

Had electrician Jake and plumber Jeff here on 2 different days- AWESOME service, great communicators, reviewed things that I didn't even ask them to do, which is great info to help protect my home. Very personable and listen well. Two of the BEST service people I've ever hired! I also had plumber Jordan here just yesterday and he also was absolutely excellent to work with! VERY satisfied with all of my interaction with this company. Highly recommend.

The technician, Mike, was very kind and professional. He explained everything to me about my furnace in simple terms that I could understand. I appreciate him and all other technicians from Service Today that have helped me out over the years in my house. They are very proactive, always come same day, and have fixed many things in my house! I 100% recommend them!

They offered a “free” follow up to work I did with them last year. I naively trusted that. They spotted a problem that made sense given the previous owner of my house did some crummy DIY work. Had the guy fix it for $400. Yikes.

But then he says he couldn’t fix it at that price. Next thing I know, they are trying to sell me an $8000 repair as the cheapest option. When I balked, I was magically offered a $1000 fix. They also talked crap about work done by another company. When I asked for specifics so I could contact that company, the emergency problems were suddenly not all that urgent.

I agreed to the $1000 repair, but had doubts after the guy left. Had a friend with electrical expertise come look and he confirmed that the work needed was nowhere near an emergency and could be done for far less money.

Oh. And before I even called to schedule, they added the service fee to my credit card. When I called about it and to tell I would not be scheduling, I was told it would take 30 days to get the charge off my card. For a service I had not even scheduled.

I was asked for a review. I left one. Asked to be contacted by a manager. Crickets.

GOLD STANDARD SERVICE.

I called to get a consult for a water softener leak in the morning. 3 hours later Tom and Jake were at my door.

They had absolute familiarity with my home's plumbing and heating systems, and expertly guided me through everything I needed to know.

Plumbing and heating are complex. Make this company your go-to for honest, reliable, affordable work.

We hired this company to update our electrical panel, install a new water heater and do some general updates to our renovated kitchen. Not only did they do shoddy work that needed to be redone on more than one occasion but they are now refusing to schedule final appointments to finish the work so that we can complete our renovations. Communication with them has been incredibly frustrating, on more than one occasion they have sent technicians to our house without scheduling with us which has resulted in techs showing up to our house on days when no one is home or arriving when we weren't expecting them. At least twice techs have shown up, unannounced, without uniforms on, and were unable to verify their employment when asked, which is a safety concern. It's been four months since they started the project and it has been an uphill battle to get the work done. Between issues with scheduling and techs showing up who have no idea what they were supposed to be working on as well as the exorbitant prices this entire process has been an absolute nightmare. If I could zero stars, I would.

Since you ask: get ready:

We are using Same Day because when we first called you said the person who comes has everything in the truck to get the job done.

Not true today. It’ll take two more visits to get anything done.

We paid over $400 tonight and Pedro (very nice guy) has left but the humidifier is not working and the duct is not connected. At this high price all I got was information. I expected better. He should have the skills and the materials to do what we informed you needed work.

This is not your first time here. A few days ago you came to take a look at our Sump Pump tank and took a look only to tell us you don’t work on Sump Pump tanks. Why did you send someone to take a look at work you don’t perform?We were glad you, appropriately, didn’t charge us for that visit.

My confidence is not high so far but you have two more visits to raise it.

Thank you.

Tanner, the service technician, was amazing! Very knowledgeable and took the time to explain the procedures he was doing. I had a Ring doorbell installed. Tanner did a beautiful job! He spent time looking at other electrical issues in my house and answered all of my questions. Tanner made suggestions of future work I may want to consider, but there was no pressure to have it done. He just said, “while I’m here I might as well look over your whole house.” Tanner was personable, and just great! I will definitely be working with Service Today again based on today’s experience! Great company!

We had an appointment that was missed - called on a Friday - was given a Monday appt and didn't show. Arrived Tuesday and said they thought issue with Acoil but would need $331 to perform a diagnostic. Due to previous issues with the company we scheduled another contractor to review before committing to the work. The line set was completed by Service Today previously and we have had nothing but trouble and loss of refrigerant since. The other contractor was at our house for 10 minutes and diagnosed 2 bad/faulty welds in the line set that Service Today installed and now will not warranty the work. Instead they wanted to have us spend over $300 to diagnose an issue their company created. I would not recommend them for any heating or AC work. Techs are pleasant but might not be experienced and customer service has not been willing to help.

I finally got tired of replacing air filters and decided to have an electrostatic filter installed. Turns out it's now possible to add-on UV light sterilization (shown to be effective at neutralizing airborne viruses) so I decided to get that installed as well.
The whole thing is not cheap, but for us (wanting to get back to normal life, hosting gatherings, etc.) it's worth it. They offer 3 levels of air quality treatment systems. Mike L. was helpful in figuring out which would work best and the final installation looks great and works beautifully. I'm mostly just into the tech, but the wife (who is picky about smells) said she really noticed the difference.
(IN PHOTO: UV/ozone filter has the green & blue lights; the 1" electrostatic filter just fit inside old filter cavity on bottom/angled.)

Paid them $15k for home surge protection. Stormed last week everything blew. TYLER came out, told me most damage would not be covered, but some would. I was supposed to hear back from him. Almost a week later, despite repeated calls, no response. Todd and Tyler, shame on you for having Summer, who answers the phone, send me a text message! Booooooo
Update, summer says she's a manager and SHE won't allow me to talk to anyone but her because I berated her ... that's what happens when you don't respond to someone who has paid you $15 for work that wasn't properly completed and resulted in ower surge damage to my house in excess of $10k.
Oooo, tech is here but Summer threatened to send him away when I asked for a written list of what work he was told to do. Hello, it's called documentation!

Just found out they closed!!!! Thank goodness no one else will be taken advantage by them.

Absolutely terrible dishonest company. Left work not completed in my second home. When discovered I spent extensive amounts of time speaking with Jairet Sanders who identified himself as the manager. He accepted responsibility for work not completed and done incorrectly and an agreement was reached with regard to fixing issues even with additional expense from my end. The week the work was to be completed, I received a text message stating “Do (sic) to the complexity of my job” they recommend I seek repairs elsewhere. I had originally hired this company to replicate current ductwork with the addition of one additional intake register and duct connection which was their recommendation. They no longer return phone calls and their office in Brainerd, MN is not open for business. They are attempting to not honor originally contract ( which has been paid in full!) or follow through on corrective agreement. Stay Very very very far away from this organization. Of note, original work crew did not complete work as they were let go from company in the middle of my HVAC repair. Project manager who was organizing second attempt at completion also left company in the middle of the project! A company is in disarray to say the least.

Another amazing experience with Service Today! Had some major projects while remodeling an old Saint Paul home that involved replacing a lot of damaged wiring, running a new 220 volt line, replacing switches, installing a new fan, and a motion light fixture! They sent out 4 very professional and extremely knowledgeable team members that worked hard to find the right solution and make sure things were set up exactly how I wanted. Their team made sure to explain everything in depth and provided above and beyond quality! Very special shoutout to Jake S, Dylan D, Kiefer P, and Dylan H! I highly recommend this company and will continue to use their services with all my future indoor or outdoor electrical, heating, plumbing, and HVAC needs.