HVAC reviews in Bloomington, Minnesota

Lisa in the Front office was professional, efficient, and friendly. I had called many different companies and gotten what felt like the runaround and my experience with Lisa was the opposite. Then Shawn came to the house and was similarly professional, efficient and friendly. He was even helpful with a thing that needed to be moved down in the storage room. I was going to do it and he said let me help you. Excellent customer service like the best of the old days! And oh, by the way, they cleaned the vents beautifully.

BEWARE…..Dryer Vent Clean Out does NOT include the cleanup/removal of the debris. Big chunks of compressed lint were in my gutters, in the a/c unit, on the roof, patio, and driveway. Throughout the day, more large debris chunks would blow in from nearby homes.
The employees do not cleanup the mess created from the vent clean out. That’s like sweeping the floor and leaving the debris on the floor instead of using a dust pan to dispose of debris.
Remember cleanup and removal is not part of completing a job anymore. I wonder if is a special request with an extra fee??
DO NOT RECOMMEND!!

Great experience with K&S. Chris and Adam were punctual, efficient, and professional during my new AC/furnace install this morning. I would definitely recommend K&S for any HVAC needs!

Reached out for a bid on a new furnace... Joel swung by and was super friendly and was extremely informative on suggesting what I needed. Their pricing and customer service is fantastic. Do not hesitate to use these guys, they are phenomenal!

Today was the second time that Joe Villavicencio did maintenance on my furnace. He is a very pleasant and professional technician. He represents K & S very well. I am also very satisfied with his work.

I went through my HSA to have my AC unit fixed. I was assigned to K&S. They came out on a Friday and took a look at my AC unit and determined the motor was fried but stated the other components were fine. They ordered a new motor and told me it would be in on Monday. They arrived on Wednesday and installed the incorrect motor for my unit that was too large. They recognized this, ordered the correct motor, but then told me I could run the AC in the meantime. Due to this, all the other components in the unit are shot. They came back and installed the correct motor and indicated that now the condenser would need to be replaced. Now, because they aren't willing to own thier mistakes have determined that the unit needs all new items on top of the condenser that are conveniently not covered by my warranty and are shaking me down for $750. Do not use this company. They make promises they cant keep, screw up your appliance and then deny its thier fault when they make a mistake so they can milk as much $ out of you as possible. Scum bags

Update regarding response:
I had multiple contractors out and all confirmed along with the previous owners of the house that the unit was 2 years old. These contractors also confirmed that running the AC with the incorrect sized motor puts stress on the compressor and this caused the failure. Regarding the "Verbal Assault". Swearing once on the phone is not Verbal Assault. It's a pretty typical and appropriate reaction to a contractor breaking a 2yr old $4000 AC unit, not owning up to their mistakes then blaming the home owner for the damage. It's clear from your reviews across the internet that this is a pretty common tactic of your company. You can expect a demand letter from my attorney in the mail for the damages.

Justin came out and knew what to do to get my central air conditioning unit operating. I am so grateful that he was the tech able to come out today.. I am very grateful that he is a tech with K&S Heating/Air. As having a rental home it is so important to me to have an experienced heating/cooling technician know the house as well as know if I have a problem that problem will be resolved. Thank you!!!!!

Tarik came out and arrived early to fix our AC. He was courteous, professional and explained the problem we were having very thoroughly. He had us up and running within 30 minutes and did a fabulous job. Would highly recommend.

This is the second comment I made about this company and it is as bad as the first. The first was "after they promised me a rebate on a Xcel energy credit I was suppose to get, I called numerous times to get an answer as to why not, but never called me back."
Secondly, I was going to get a 1 year free maintenance check. I called to set one up. They had a two hour window to appear. They didn't show up in that time frame and never called. They ended up come 15 minutes after that and I mentioned to them that the Air Conditioner wasn't level and they agreed and would have somebody to come and correct that. It has never happened. BAD SERVICE!

The fan went out on our condencing unit. When I called for service they were able to get a tech out that same day. Chris, the K&S tech, was great! He was very professional, explaning what he was doing and what had gone wrong with our unit. They were diligent about grtting the new part in and getting the new fan installed. I would recommend K & S.

Adam and Chris did a outstanding performance installing my new A/C and new furnace. Very pleased with the work done. Only took 4 hours total. Would recommend them to anyone.

Great experience! Chris and Adam just left. They installed a new furnace, air conditioner, and water heater. Never took a break, removed old appliances and were done in 5 hours. They also replaced a leaking gas valve while they were here. House is warm and water is getting hot. Thanks

Told me I needed a total AC unit replacement with all new duct work and A coil (even though the technician never entered my home). Refused to provide an itemized bill of work to be done.

We had a 2nd opinion and the technician quickly determined a mouse chewed through our wires, fixed it within 5 mins and its been working great ever since.

Could not be happier with the service we received from Jeff at K&S. Not only did he fit us into his schedule on a Saturday with very little notice, but he went above and beyond to diagnose the problem with our furnace and got it up and running in no time. Absolute top notch service from a real professional. Thanks again Jeff!

Chris and Adam did a very professional job on installing the new air conditioning and furnace today. Thanks for explaining all the new procedures on maintaining the furnace. Answering questions on the new thermostat was greatly appreciated. Great job K & S .

I have a new bought home and a home warranty so even though I didnt have to pay much. K & S technicians Kris and Adam came and replaced everything in a timely and efficient matter.
I have 2 little kids and cats they were very aware of coming in and out. They were great educating me and answering all questions u had!

I got the groupon deal for furnace and AC check-up at a great price. Being a new home owner, I know very l little about my heating and cooling systems. Molly took the time, before and during our appointment, to thoroughly describe what she was doing and how to properly maintain my equipment. From beginning to end my experience with K&S (and Molly in particular) reflected a high standard of ethics, quality, and integrity. I for one, will be calling Molly to inspect my heating and cooling systems on an annual basis from now on.

We had A/C and Furnace installed by Chris and Travis. They were very professional and courteous. They arrived on time, did the removal and install and cleaned up after it was complete. I would recommend K&S and Chris and Travis to anyone that needs their services.

I was assigned K&S thru HSA Home Warranty last night (Saturday) I am without heat and hot water. I called K&S emergency line this morning at 8:15 (Sunday) and was told that I’m on the list and someone would contact me. I called again at 2:00 and was assured someone is calling me. I just called again at 5:30pm and was told there is no plumber on duty on Sundays and nobody is coming today. I used K&S before for a different issue and they too 6 weeks to resolve. I am very disappointed! This company needs to learn customer service and communication.

K&S has the best prices for furnace & A/C, you’ll find that out talking to just a couple other companies. They don’t sell you what you don’t need, they’re honest, some others are not honest (others will try to sell you new when they could repair your AC for a few hundred dollars). They’re real busy so sometimes you have a little wait but that also proves they’re in high demand for good reason.

Update: just a phone call about an issue & we were given free advise that again has saved us $$. A reminder to change your filters often & use the right ones. Our system is older but working fine so they said they won’t try to sell us something we don’t need right now. So you know we’ll have them replace our system when it’s needed. Just really appreciate the honesty of this business.

I called them because I heard the WCCO talk radio session the other day where they really shared valuable information, I didn’t ask on the talk show because I was too busy listening to it. Ha! My call was immediately answered & within 2 minutes I was done & changing my filter.

I often give out this business information to contacts if mine who say they need air conditioning or furnace help. Once yesterday to a friend who wants that ionizer light system for their air ducts that kills bacteria because they are so scared of Covid.

Great furnace install by the techs, but K&S is dropping the ball on customer service at the home office.

It took nearly two months to get a tech out to hook up our thermostat and then they wanted to charge extra for moving it when that was what the techs said they were gonna do for us in the first place.