HVAC reviews in Bloomington, Minnesota

We are in the process of selling our home. During our inspection the furnace would not kick on so our realtor recommended K&S to look at it. We suspected it was that my husband had not re-installed our thermostat quite right and stated that to the repair person. He took a quick look at the thermostat and told me that it was installed correctly. While looking at our furnace he received a phone call and quickly told me that it was our control board and he needed to take this phone call and look at prices. I was very surprised and my husband and I decided to ask if another technician from the company could come look. When we called that request was denied and we were assured that was the problem by the manager who hadn't been at our home and admitted that he is not a repair person. Regardless, we had them order a control board and set up an appointment to have it installed. When the same service tech came to install it he said that he had a "bad board straight from the factory" several times. He asked to reschedule for a few days later and he would get a new one. We set up a time for Thursday between 10-12. He was always good about calling ahead so on Thursday at 12:15 when I hadn't heard from him I called. I was told he was running behind. At 1:00 I received a call to move our time to 3-4 instead and they would send someone else. The new service tech came at 3:00 and was here for about 40 minutes before determining that they had given him "the wrong board". At this point I was frustrated! Not only had they been here twice and it still wasn't fixed, but I had also (graciously) made myself available for 6 hours for it to be fixed and would yet again have to set aside another day. After he left I called the office. I spoke to Sarah and let her know I was only available on Friday morning and they needed to have someone come out. On Friday morning I had an invoice dated the FIRST DAY they were at our home stating: "Tec found a corroded terminal in old board. Ran through heat & Cooling cycles and checks out fine. New board NOT needed aftercleaning of terminal. No way to know until attempt of new board. No further work or charges needed. CO levels normal and
operation of cycles confirmed." That was NOT true at all. They had been to my house 3 times and they had ordered 2 boards. So how on earth would that be true? Not to mention I tried to run the furnace and it did not turn on. I called and insisted on talking to a manager. I spoke with Eric and it was a complete joke. He did not care in the least bit. He refused to have someone come out on Friday. He actually told me that I needed to have an electrician come out. Their company DOES electrical work. He also kept bringing up his brother and misdiagnosis that he had with his leg. He kept quiet pretty quickly when I explained that in the medical field it would be ILLEGAL to diagnosis one thing and write a note about doing something completely different. In the end we had another place come out on Friday afternoon within ONE MINUTE he had determined that the wiring in the thermostat wasn't correct and fixed it. Literally 1 appointment and 1 hour he had fixed it. I DO NOT recommend K&S. Their priority is NOT customer service or fixing things correctly. In the end our realtor was also able to get us refunded.

I had to redo my taxes for 2016, and I emailed K&S about how to report the purchase of a furnace installed in 2016 on my 2016 tax form. They really responded quickly with a store-house of information that was very helpful. Their prices are really good and their service is second to none!

Got a second opinion on an AC repair from K&S. The technician did a great job of explaining things and was very patient. He seemed very honest and gave straightforward answers. The repeair ended up being less than anticipated and it was overall a great customer experience.

They told me they would give me a call 10 min before arriving as i work a block away. They did not and the tech became angry even though while on the phone my brother let him in. The tech then called 1 min later and set the furnace kicked on so "whats your problem?" I explained that my problem was that it was not heating the house and we had to have portable heaters. He said that was not his problem that it kicked on so....."what do you want" I told him to check the vents as there was no warm air blowing. He admitted to that but again said the system kicked on so.... He then hung up on me. I called their business office and was told they would call me back- they did not. My brother called and said the guy had become very upset saying "I dont know what wrong with you people. If its too cold maybe you should move back" and "its working now so i cant do anything" and then he left. Its very clear that the tech is biased and the company supports that. I will be getting my money back and going else where.

We appreciate great service & a company that offers a great product with competitive pricing. From the initial consult to the installation they have been professional & up front. Cole the installation provider was great as well as Eric the original contact. I’d recommend them to anyone in the area. Our new furnace is so quiet you don’t even know it’s working!
Thanks
Jane

Insanely disappointed with this company. They completely ripped us off. We had furnace issues... so we called them. They came out, got it back working and then the next day it was out. I think the young kid had to come out 3 times. The 3rd time he recommended we needed something replaced. Our furnance was only 2 years old and mentioned it should be under warranty. Then he proceeded to mention that our unit must have been a stolen unit because there was no serial number (basically accusing the guy who installed it as a thief.) so before the kid installed the piece he told me if I can find the serial number to call back and they will make sure to refund our warranty. (He received managers approval.) We paid them $750. I’ve called 4 times and haven’t received one call back. Requested to have a manager call me back and nothing. Finally, my husband called and was able to to speak to the manager and he said there’s nothing he can do for us. This was 5+ months ago. To me this seems like stealing?!

I wouldn’t recommend working with this company at all.

Please share my comments with the quality install crew that came to our home.

Just a note to say a BIG thank you to the K&S workmen who came to our house to install our new furnace. Donny and Jacob were great!! They arrived on time, took off their shoes on our newly refinished oak floors, were very polite and pleasant to talk with and when I came home after work, everything was installed, working and the whole area was neat and clean! They worked hard on getting our 2nd zone wires run into our bedroom and placed the control exactly where we asked them to.

We love the new furnace! It is so quiet and the evenness of the heat is remarkable. What a difference!

Thanks!!!

This was the best spent money on any in-home service I've ever had. Excellent service for furnace and air conditioning check and service. It had been a long time since having a check-up and probably a life saving service as I had a damaged heat exchanger. No hard sell for a new furnace but my furnace had served its life expectancy and I decided to replace the furnace rather than repair the heat exchanger. Mike was the service tech for my Groupon and was extremely knowledgeable and thorough. Eric advised me on a new furnace; I wasn't pushed or hurried. My gas and electric company said they like to keep competitive and said I got a good price for a very good furnace. Can't say enough about this company and am sure you won't be disappointed!

What an amazing experience with K&S Heating in Edina! We had K&S out to replace our heater, add an air conditioning unit, and run some new ducts. I was impressed with the whole crew who came out to my house. Started with Eric who organized the install and pricing, Installers (Adam, Cole, and Jamie S2) led by Adam who was personable and had the knowledge to answers all of my questions with great detail. I could tell Adam's experience and knowledge run deep which also provided the comfort level I was looking for. The service was completed in one day and the timing went exactly as I was told it would. Pricing was very fair and product was amazing.

I will report back in a few months if we experience any problems which I likely do not see happening! We couldn't be happier overall. Having read some scary reviews associated with other HVAC contractors, it was definitely worth going with K&S Heating. The project I feel was done right the first time and on budget. I highly highly recommend K&S Heating. Thank you so much!!! - Brandon H.

Air conditioning not diagnosed correctly. Wish it hadn't come to this. Used our home warranty company for this also. First diagnosis was a burnt out condenser... which was replaced just over 2 years ago now.... end of last summer it burned out again? It took 6 months to finally get it replaced again. After a new technician looked at it again the beginning of this season, it was determined that the condenser and evaporator coil are not compatible. Company said it was their fault and will take care of it .. Going on almost two weeks and I've called twice for answers. Nothing.

When we woke up to our furnace blowing cold air and it being below 60 degrees in our house, I hesitated to go with our HSA home warranty service. In the past, we had plumbing and heating companies tell us it would be a 1-2 week wait for a service call. Which would NOT be fun with a broken furnace!

I decided to see how it went with the home warranty and was assigned K&S Heating. I submitted my claim at 5:30 AM and was called by them TWO HOURS LATER! Even before they were open for the day.

Brett came and diagnosed and fixed our furnace problem in under an hour. He gave an accurate arrival time, was respectful, and even texted me the diagnosis - per my request - since I was on a work meeting call (working from home).

I am so very impressed, and although our home warranty expires next month, I know we will be repeat K&S customers! Thank you!

My furnace went out this winter and given the cost it would take to repair it, it was more cost effective to go with a new unit. I received estimates from several HVAC contractors and was surprised to find that I was able to get new high efficiency Lennox furnace from K&S for less than some competitors were charging for 80%ers!! Eric was thoughtful and attentive to what our family desired for comfort, and the installers were polite, professional and did a stellar job installing the new equipment. Very happy overall with our experience, and I would recommend K&S to anyone in need of next level comfort.

I set up an appointment to have my furnace seasonally serviced. The furnace is located in a second home and thus requires special scheduling for me to be there to let the technician in. Even though I reconfirmed my afternoon appointment time in the morning, no technician showed up wasting a half day of my time and the trip to be at the residence for the service call. I spoke with Eric who suggested I set up another appointment but who didn't seem to grasp the inconvenience he had caused me nor to provide any assurances that the same sort of problem might occur again were I to schedule another appointment.

Chris and Adam arrived to install our AC unit right on time. They were incredibly efficient and respectful, especially given the complexity of being in our house during COVID-19. Following installation of our AC unit, they cleaned our ducts and vents in a timely manner. We were happy with how genuine and kind they were while providing us with a much-needed service. Thanks so much to K&S Heating, especially Chris and Adam, for the great work and nice, cool, comfortable home we now have :)

Was assigned K & S through my home warranty and was very happy with the service. The company sent a picture of the technician prior to arrival. I explained my issue and he beat my expectations. Showed me the after photos and explained the problem with photos. Just did a really solid job. I went into it expecting to be told I needed a new one and the technician saved me $ for a new one by putting the time into the one I had.

K&S did a fantastic job tuning up my furnace and AC. Their technician was very knowledgeable and took the time to let me know what was going on with both of my units. I will eventually need a new system and I will without a doubt go with this company. They were very professional and the customer service went above and beyond.

My AC was not working. K&S came out and was extremely rude and gave us an estimate. We continued to work with k&s as they would come to work on the AC and leave promising us that the issue was fixed. Each time, the issue was not fixed. It took 8 more appointments before they realized they forgot to remove the packaging off of one of the parts they originally installed.

We were provided a 4-5 hour time frame for each appointment, and they were late to every single appointment even when we were the first appointment of the day.

Management is unresponsive and does not show respect/value to their customers. After this many failed attempts are resolving the issue, my appointments were not prioritized. I emailed management directly and received no response. It took over 2 months to finally get functioning AC. I had to take off work to accommodate all of these appointments. I was charged thousands for the service. Additionally, we showed respect for each worked that came out and tipped them generously hoping the issue was solved. After 8 appointments and tipping each time, this adds up.

I will never use K&S ever again, and I will never recommend K&S to anybody.

You guys always have the best service ever and a great team. I have been with K & S heating for almost 4 years and getting always outstanding services from them every time. The team is very responsive and REALLY DOES A GREAT JOB. They are always there whenever I call them. It is the time for heating maintenance and the professional K&S service technician came this morning and did an awesome job to keep my furnace functioning better. Very satisfied.

We had a new furnace and airconditioner installed in our house in June of last year. We were called by K&S last week to set up an appointment to have our system reviewed and to make sure all was working well.
Justin was the technician that came to our home to do the inspection. He was extremely thorough, professional, knowledgeable and found a few things that needed to be tweaked. I am so greatful that K&S provided this service to us as part of our using their company to install our new system last year. I am also extremely impressed with Justin. Many thanks to K&S for having such a fine young man in their organization.

Daryl from K&S came out and looked at my A/C unit. Another company (Hero) had previously been out and told me I needed a new air conditioner. Daryl identified that I actually just needed a new part that he had already and made the repair in a matter of minutes!

I will use K&S for all my heating and cooling needs from now on, because I know they do business the right way. I am not handy at all and would have no idea if a company was ripping me off. That's why it's important to find a company you can trust. And you can definitely trust K&S to do the right thing and give you all the options!

Got a new furnace installed last Fall and was very pleased with the installation. 1 tech initially came but he needed help removing my old unit, so had a delay while we waited for the reinforcements to arrive. Once they arrived the install went very quickly except that I had to have an electrician come on a separate visit to finish the wiring. I forgot about that until I went into the utility closet quite some time later, but when I called again, an electrician came quickly and wrapped up the work very efficiently.