HVAC reviews in Burnsville, Minnesota

We had used LaSalle in the past for a couple things, but this past weekend was great. Our furnace (20+ years old) was on its way out. With a baby, we need heat, so we had to pay for an emergency tech visit on Saturday. Charlie came within an hour, found the issue quickly, and gave us our options. We decided to go with a new furnace. He got us quotes on Monday. I called to discuss which furnace and humidifier we wanted, and they came the next morning and installed everything. He even built the $250 emergency service charge into the price of the new furnace + installation. Crew was friendly and arrived inside the window they said they would. Took about 7 hours to install everything (new pipes had to be run) and the furnace works great. We won’t be using a different company.

Charlie with Lasalle was extremely helpful when we were having a furnace issue. As new homeowners, there is a lot of learning we need to do! Charlie took the time to fix the issue, give us options to prevent the issue from happening in the future and stayed around to answer other house questions we had, even if it was outside of his expertise. With fair prices and very prompt service, we will be using Lasalle for all furnace and AC items in the future. Thank you!

Trusted friend recommended them. He said they are a family owned and operated business that does excellent work for reasonable prices. He didn't lie! Charlie and Max were very straightforward with us and did not "milk us for money" on things we didn't need. They were very pleasant, professional, and did terrific work on our project. Would happily use them again and will be recommending them to others!

I can't say enough positives for this company! Our heat went out in the dead cold of winter and Max with LaSalle was our guy! He knew exactly what the issue was and didn't take advantage of our older unit by telling us we should replace the entire unit. Their company answers promptly and appointments are easy to obtain. The professionalism is remarkable and the work is stand up quality! We aren't from Minnesota, so finding folks we trust has been difficult. This is our heating/cooling company for our duration in the tundra! Thank you, Max!

LaSalle Heating and Air Conditioning is awesome!! I had to have my furnace and air conditioner both replaced. I had three different companies come out and give me estimates and talk to me. It was an easy choice once Charlie came out and did my estimate. He answered all my questions and explained it in terms I could understand and I was very impressed by him. Charlie came back with Max and Ryan and installed them, they were so careful not to track anything in or out. They helped me set up my thermostat and showed me how to use it.

I have never been so impressed by a company and their people. I recommend them all the time now.

I want a to send a big thank you to Lasalle Heating and Air for the install that they did for us. The equipment looks fantastic and is functioning perfectly. We are so happy you provided us the best advice on which equipment would work the best for us. The recommendation for our needs was 100% correct. Thank you again, your company is top shelf and I couldn't be more pleased. We worked with both Max and Charlie, job well done!

I have been using LaSalle for the past several years. Max and Charlie are awesome and extremely personable. We were having some issues with the furnace a few days ago, of course when the temps were going below zero. Charlie was out to our home within 2 hours and got the issue resolved! He also took the time to provide me with information about properly using the HRV and AprilAire humidifier together. I have referred LaSalle to several of my home buyer clients and will continue to do so. Thanks guys!

I am very grateful to LaSalle for their prompt and efficient service. My AC unit stopped working during the recent string of 90+ degree days, and I was concerned about how long it would take to get it fixed. I called LaSalle after hours and they answered right away. They scheduled me for the next day and sent Max to diagnose the problem. He confirmed that my old AC unit was beyond repair and needed to be replaced. He also arranged for the installation of a new unit the following day. James and Mike did a great job installing the new AC unit and making sure everything was working properly. They were very professional and courteous throughout the process. I appreciate the quality of work and customer service that LaSalle provides. I would highly recommend them to anyone who needs heating or cooling solutions. Thank you, LaSalle!

I was impressed with the crew from LaSalle from the time of the quote. Charlie gave a great breakdown of the details (much appreciated) of what was needed and what equipment they wold use to get us the efficiency we were after. On the day of install Kevin and Miguel arrived in the time window we scheduled and got right to work. They worked efficiently, neatly and answered any questions I had. I believe them to be a good value for money offering quality service.
Update few years later: called LaSalle with an AC issue they listened to the issue and were able to get me scheduled and the AC repaired same day. Thanks again for the great customer
service.

We had LaSalle come out and take a look at our furnace. They were timely, responsive and gave us great solutions to get it fixed.

My family has used them growing up as well. Many years of trust and repairs for our houses to stay warm or cool.

Called to get a quote because my drip pan had rusted out. Despite the fact I already knew the problem they insisted they needed to send someone out for $100 to confirm and quote me.

They came out and confirmed. Said they would makes some calls to find parts and call me back with a quote on either replacing the drip pan or replacing the coils. I never heard back which just delayed me and left me without AC an extra week.

Upped it to two stars instead of one since they never billed me the $100. I definitely wouldn’t have paid it, but I was happy I didn’t have to follow up with them to fight about it.

Could not have had a worse experience. I had a UV light installed that stopped working within 2 weeks. Then followed 7 months of me contacting them and only getting back poor communication and excuse after excuse. I finally got a refund, but was just an extremely unpleasant situation to deal with. Do not use this company.

I had service done on my air conditioner a few weeks ago from Max at LaSalle Heating and Air, and I am so grateful for his help in fixing my unit so quickly! Max was very up front in his assessment of my unit's problem, gave me choices on how to have it handled in the most affordable way, and was extremely efficient in working on the unit. I greatly appreciate the help so that I didn't have to suffer without air conditioning very long at all! Thank you again!

Kenzie made scheduling quick and easy! Thanks for the great service!

I had a great experience with LaSalle Heating and AC. Charlie provided me with options and answered all my questions about a replacement system. The installation crew completed the install in a day and did a good job of cleaning up after themselves. Later, Charlie replaced a factory defective part quickly. They are responsive, honest, respectful and helpful. I highly recommend them.

LaSalle replaced my heating and AC system last year. They were very knowledgeable, honest, and timely. The team was very responsive and took the time to answer all the questions I had. They are my go-to company for all my heating and ac needs 👍

Excellent customer service. Highly professional.
I am glad I did my research and found LaSalle. They genuinely care about the customer which is refreshing in today's climate. They turned an unfortunate situation of having to replace my furnace into a very pleasant encounter. Max and his crew did a fantastic job. I am looking forward to having them out this spring to replace my AC Unit. I cannot recommend them enough. If you own a home, keep these guys in your contacts. Five stars, two thumbs up.

Our A/C died on us earlier this year in June when we had a stretch of high 90s days and we were pretty desperate to find a company to help us out. LaSalle was able to beat the competitor's pricing in the area and man did we luck out. Not only did Charlie come to our house the very next day to look at what we needed, we had our entire heating and cooling system replaced within the next 3 days! 5 months later, I am super happy with the Bryant system they installed - very quiet and efficient! On top of that, I couldn't be happier with the technicians/installers that came to our house. They were extremely professional, friendly, and I could tell that they took pride in their work. I am probably one of the pickiest customers there are, but the guys did everything just the way I imagined it and worked very cleanly and installed the system so it looks nice and neat! In sum, if your looking for a reliable team that knows what they're doing and delivers a quality product, LaSalle should definitely be on your radar!

We had a great experience with LaSalle Heating & Air Conditioning. Our A/C died and Charlie was available to provide a replacement for both systems very quickly. Their installation crew did a great job, they were on time, efficient and kept the lower level clean during their work. LaSalle's total price was very competitive. I highly recommend their service.

I got a quote from them, and they forgot to add the finance options and warranty. I called them back for the info and the new quote was higher this time. The salesman could not explain why it was higher. He said he would get back to me on monday. It has been 2 weeks now. I called back and asked for a new salesman, they said they would get back to me and nothing. This is the sketchyest experience I ever had with a contractor. UPDATE, after the review, the salesman called me at 9pm to apologize, I really hope that he gets reprimanded for his actions and it is also on the company, because I asked for a new salesman and they contacted the same guy, Alex.

We had Charlie out to our house for an intermittent issue with our furnace. Not only was he very knowledgeable about our furnace model, but had the level of experience that pointed us to an issue that was far from obvious. So far our furnace has been functioning back to normal.