Home Services reviews in Minneapolis, Minnesota

Went from 1 to 2 stars as I eventually got a partial credit on the bill. Agreed to a 4-6 hour "deep clean" on a mostly empty house. They assigned 3 cleaners that were there for 2 hours, missed many spots (ie: cleaned kitchen sink, but not the counter or wall behind, didn't wipe down kitchen island, etc). Didn't get to some areas entirely. Poor value overall, and while customer service was understanding & nice - I had to reach out multiple times for my concerns to actually be addressed.

We’ve been very happy so far after 3 cleans or so with our new recruit from two Betty’s- very thorough and thoughtful. We had a hiccup or two at the start to get a regular person assigned but the communication and temporary folks who cleaned were on top of it. It’s important to get what you pay for and the price/value is very fair based on 3 previous companies we’ve used over the last 15 years. Give them a go!

I hired Two Bettys for a deep cleaning of my condo. The price VS value/quality was amazing and my condo looked good enough to be on a reality TV show. Super happy all around.

We reached out to Two Bettys in the beginning of 2022, and got off their waitlist and into a regular cleaning routine in March 2022. We love supporting a local business that treats employees and customers in line with our values, and we've been impressed with the quality of work that cleaners have done. What prompted me to leave a review today was how Two Bettys responded to a mistake on their end. Thanksgiving holiday caused some scheduling changes, and we had a substitute cleaner today. Because Two Bettys management didn't communicate well with the substitute cleaner ahead of time, they sent someone with a dog phobia to our dog-having household. We scrambled to stash the dog at a family member's house for the morning, and sent a quick email to Two Bettys client services to let them know what the situation was, and how it left us feeling surprised, upset, and frustrated. Within a few hours we received a response that Two Bettys management made the mistake of not communicating pet preferences ahead of time, won't charge us for today's clean (to compensate us for our time finding a solve), will pay the substitute cleaner, has put a note in our file not to send anyone who isn't 100% cool with dogs in the future, and is reaching out to the sub cleaner to see if there's anything more they need. This is a pitch-perfect response to me that leaves me feeling heard, valued, and confident that they're doing what they need to do to prevent similar mistakes from happening in the future. If you also want a cleaning company that gets your house cleaned, treats cleaners and customers well, and is accountable to mistakes -- look no further.

I've been using Two Bettys for about 3 months now and always appreciate their promptness, attention to detail, and friendliness. Correspndance with the office team is always quick and helpful, and the cleaners we've had have always been on time and reliable.

I highly recommend Two Bettys. We've used them for many years now, and they are reliable, affordable, thorough and nothing but professional. They are the standard bearer for excellence when it comes to cleaning services.

I used Two Betty's to clean my home for 6 months and while they are an ethical and reputable company I unfortunately cannot recommend their services. In my experience, everyone I spoke and worked with at the company was very kind and helpful - which is great! However, the cleaning service was just not satisfactory. I did raise concerns after a few cleans with the customer service team, who was very responsive. They brought out a cleaning aid to help the regularly scheduled cleaner for the next clean, which did help for that clean however the standard dropped back down once the aid was not there. I ended up canceling the service after the required 6 cleans, and am bummed to have to do so as I love what the company stands for and that they provide their cleaners fair and living wages! However, I just felt that I wasn't getting what I paid for when my floors consistently went unmopped and my sinks were still dirty after the clean ended. I am posting this as I personally read google reviews and would want to read honest reviews - and also acknowledge that my experience seems to have differed from others.

We loveTwo Betty’s! It’s a treat to get our house cleaned and to know that it’s being done using methods that are safe for us and our planet, by people who are valued and cared for by their company, is so important. 2Bs is a great company that does great work. High recommend!

I've been using their cleaning services once a month for the past few years and I always appreciate coming home to a clean space. I like that the company is local and have good policies for their employees. They have done much to improve their communication with clients in the years I've been with them.

Scam is likely too strong of a word, but y'all can be the judge.

Sought them out because they have a great mission, it's a local business, et al. Signed up for a monthly standard clean and the contract requires six months minimum. First cleaning went well — not perfect, but well. Then unfortunately, they needed to switch cleaners as well as timing. The second cleaning left quite a bit to be desired. We even gave our cleaner direction to focus on only part of our home (kitchens + bathrooms), and there were still plenty of things half-done or not done at all. Having read online that they do really well with feedback, we provided feedback but there was confusion on what was actually included in the standard clean. In fact, it took about two weeks for Two Betty's to send a confirmed checklist on what is included in the "Standard Clean" (maybe not so standard?). Turns out that what is listed on their website does not line up with the document they sent. Namely, their website includes the following that the document they sent does not...
- Baseboards
- Windows
- Dishwasher
- Cabinets + Drawers in Kitchen
- Walls in Kitchen

I didn't do a thorough comparison as the above is only comparing kitchens, but that's pretty drastic.

Anyway, the third cleaning showed some improvement but still wasn't checking off every box of either checklist. But then, any hope for continuous improvement was dashed when they switched cleaners on us again.

So my entire experience with Two Betty's has felt like a bait and switch between the cleaners changing three times in four cleanings and lack of clarity around what is actually part of the Standard Clean (again — their website is not accurate!). Annnnd we can't get out of the contract.

I do want to shout out the cleaners themselves. They are the reason for two stars instead of one as they are friendly and I'm going to give them the benefit of the doubt as they simply may not have an understanding on what is expected of them. If it took two weeks to drum up a detailed explanation of what the Standard Clean is and it doesn't match up with the website, it doesn't seem as though Two Betty's even knows what they offer.

I have found the entire experience with Two Bettys wonderful, from the intake process to our relationship with our cleaner who comes in every week and is able to navigate our home and lives with grace and competence. My family and I are thoroughly happy with Two Bettys and glad to know we're supporting a company who supports their employees too!

I’ve had Two Betty’s clean my home for the past 2 years. Their work is excellent and they have been extremely responsive to any concerns I bring. I feel they really care about the work they do and it is reflected in how they care for my home. I give them my highest recommendation!

I was going to use this service but when they quoted me almost 1000.00 for a one time cleaning, that’s outrageous. I read some reviews and after many people saying they cleaned subpar all I have to say is no thanks.

We love Two Betty's. Rachel does an awesome job with our house - especially considering we have three teens and a dog! It is so amazing to come home to a totally clean house, top to bottom. When we first started, I thought it would be nice to have the house clean but it actually changes everything! We do a much better job of keeping the house clean during the in between times than we did before. Our standard has definitely changed - thank goodness. 😁

We love Two Bettys! Woman owned and meaningful values around the environment, fair pay, and so much more. Two Bettys is true to these values all the way through, not just for show. The cleaners do a great job, they treat our home and belongings with respect. Thank you Two Bettys!

Two Betty’s is a wonderful cleaning service! Their cleaners are kind, thorough, and use products safe for our family and pets. Their back office staff communicates clearly and proactively. Most importantly they lead the way in providing a living wage and great support for their people.

We started using Two Bettys awhile ago, and the experience has always been beyond brilliant. NOTE: if you look at the negative reviews dealing with staffing, for the most part, they are correct in terms of having to wait to get started and then to find a regular cleaner. When you begin with Two Bettys, a very popular cleaning service with very loyal customers, they will tell you there's a wait of X amount of weeks. When they began with us, we had a few different cleaners, sometimes at different days of the week, until we settled on a regular cleaner (all of whom did a great job). Finally, after a few months (and great communication, always keeping me abreast of issues), they found us a regular cleaner in Tony, with whom we appreciate working. All of the cleaners do a very thorough job, put things back, follow specific instructions if you have them, and leave the place spotless with a note telling you of the day's focus, issues, etc. Yes, in this time of post-pandemic, if you want a cleaning company that immediately assigns you someone at the snap of a finger, good luck finding them--when you do, I imagine they will probably get to your house on a steam-powered unicorn. But if you want a phenomenal company that exists in reality and is dealing with the same staffing issues as... I don't know, the whole planet? and that not only does a great job but pays its staff fairly and treats them with respect, then get on Two Bettys' waiting list now. You'll be glad you did.

Very good, friendly, and thorough cleaners! For my initial clean, three workers worked for two hours to make my place spotless. May be slightly more expensive than other cleaners, but I think it is worth it.

Hiring Two Betty’s has been the best thing I have ever done! They bring such a calm to our chaotic house. More importantly, I know that my money is supporting a green, ethical company that supports our community in incredible ways. I cannot recommend them highly enough!

Two Betty’s has been top notch for our busy family. It’s more than a cleaning service. They somehow match you with a Betty (cleaner) that fits your needs an understands your family’s personality so it’s an all around good fit! They pay attention to details, leave my kids action figures in a fun way that my kids look forward to seeing their rooms after Two Betty’s has been here (funny poses like they’re playing together) and they’re always professional. Best decision!

Two Bettys have done an excellent job taking care of our home's cleaning. The communication is always clear, prompt, and friendly. The house cleaning is done thoroughly and thoughtfully. I highly recommend working with Two Bettys.