Reviews of local pros in Rosemount, Minnesota

Thank you so much to the team at Groff HVAC! Our system went out going into the 4th of July Holiday weekend. While parts were hard to get for our older system - Groff called us back several times and helped walk us through to get our a/c up and running in 90++ degree weather.

Initial visit was timely and pricing was good. Install was less than professional pipes are crooked and the installer dented the top of our washer. After that when we needed service we haven't been able to get them to come back even though they said they would be here at a specific agreed upon time they haven't showed either of the last two calls for the same issue. Terrible service after the sale.

John

I filled out their online form requesting help late on a Friday night. Got a call back the same night, talked about my need of a recharge, and they scheduled service for the very next morning. Even though it wasn't an emergency. Very quick, and AC is running again.

This is the best company by far. The best customer service you can have. Mr. Aaron Groff goes the extra mile for his customers. Never had a customer service like theirs. I highly recommend them..

Janet Rivera

Great service and locally owned business. If furnace or A/C have had issues since installation, they stop out and take a look at it right away without charging for a service call. Would highly recommend using as your HVAC service.

My furnace and A/C wasn't working. I originally called Genz Ryan only to be told my furnace was going to cost $2,300-$5,300 to repair, or just replace the whole furnace. I called Groff based on a recommendation from a friend who personally knows the Groff family. In 5-10 minutes the tech Cole found a bad furnace door switch and we were back in business. I highly recommend Groff Heating & Cooling!

I had a new central air conditioner put in to replace an old failed unit. I contacted 3 companies for a quote and chose to go with Groff's Heating and Air. I am glad I did. It was nice to actually meet with the person who who be installing it and even more reassuring that he was the owner Aaron Groff. He seemed to be fair and honest. All went well and there were no surprise charges. He also used the Carrier Brand, so I feel like I got a quality product at a good price. Even better he is a licensed contractor and on the Xcel Energy Contractor list to get back the $150 rebate. He was also nice enough to do the paperwork for the warranty and rebate. Thanks Groff's Heating and Air!!

It has been a couple of years since they put our new A/C and furnace in. I have had to call back twice for much smaller issues and Aaron always answers promptly and gets the issues handled right away. I appreciate the referral that was given today when your weren't able to do the type of work that I needed done. Top notch customer service.

Got a quote from a competitor that was 2-6K more than Groff's no BS quote. Installation was seamless and we really like our new furnace, AC, and humidifier. Would definitely recommend this family owned small business!

Great company - very easy to work with and responsive. Work was done as discussed, on time and on budget. Everything you'd want from a service organization. I would use Groffs again without hesitation.

I had Aaron and his team replaced the Blower Motor on my furnace. Their Customer service and professionalism were Outstanding!

I had Groff's install a new furnace and air at my rental property. Aaron came right out to look at my broken furnace and we came to the conclusion to install a new one. The installation process was fantastic. The guys laid down drop cloths to protect my flooring and did a great job cleaning up after the installation was complete. Thanks for a job well done guys

I had the blower on my furnace go out last week. After performing some trouble shooting, it looked like I needed to have the blower replaced. I called Groffs, but they did not have a replacement available, but Arron did help me with some troubleshooting, which led me to replace a failed component. I am extremely grateful for the time on the phone and recommend Groffs for any HVAC issues.

Groff Heating & Air is such a great company! I have used their services for years (both for a compete system install and subsequent maintenance) and I am always absolutely happy and satisfied with their work, friendliness, and responsiveness (basically everything is done so well).

In Jun 2017, I purchased Air Condition and Furnace for my renting property, and I did below review that time. I never had any technical issue, both units are working fine. Recently I had a need of invoice, I was not able to locate that invoice at my home. So, I contacted Groffs Heating & Air Conditioning for help. I was thinking it will be very challenge to get invoice because of 4+ years old installation. When I talked with them, they promised me to help. Next day, I received a text message with picture of my invoice. It was a surprise for me. Addition to that picture, they offered me if I need invoice in mail, and today I have received a mail with my invoice, no delay at all. I really appreciate Groffs Heating & Air Conditioning! Thank you!
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I had to replace Air Conditioner and Furnace at my rental property. After comparing price with 4 vendors, Groffs’s price was cheaper with coupon. The installation was on time like a professional company. During installation, when I talked about any rebate program from Xcel Energy, he promised me that he will submit the rebate on behalf of me, even rebate was not included in the quote. Last week I received rebate check from Xcel Energy. Thank you for good work.

Wow - what great service! They fixed the problem in 15" and, since it was a minor error, comped me the visit even though I insisted on paying their $59 special service fee. I was really impressed and will definitely call Groff's again the minute we struggle w/heating problems or need a new furnace. Thanks for the great experience!

UPDATE: Used them again last summer for full HVAC rehaul - the best!!!!!

A/C stopped working early on a very hot day. Emergency weekend pricing was very fair (no extra charge because it was Father's Day either). Problem diagnosed pretty quickly (thermostat faulty). Technician installed a new one. He also checked out the rest of the unit (basically gave it a tune-up!) and gave me some tips on maintenance. Very happy with the service... and results!
We have used them two others times also:
(1) They replaced our A/C unit two years ago. Great job and great service.
(2) We had a funny but very faint smell in our basement and called to see if they would check it out. They came and checked to see if we had an HVAC issues. None were found. If memory serves, they didn't even charge us to check it out! (Turns out the funny smell was a rotting orange we found a few days later!)

Honestly, pretty awesome. Our furnace went out during Thanksgiving night. When I called first thing in the morning they returned my message in the hour. The technician that came figured out the ignitor was the problem, fixed it, and left me with a very reasonable bill. They didn't give me a run around and they didn't try to strong arm me on a new furnace. I will definitely call them again.

Winter storm Olive came and tried to take us out! No heat for almost a full day and I made a quick phone call to Groff Heating and Cooling. Within 15 minutes, Aaron (owner) was at my house, personally handling our furnace situation! It was late at night and there were blizzard like conditions…but that didn’t stop him!! Truly the best company and customer service I’ve ever experienced!! Don’t go anywhere else for your heating and cooling needs… They go the extra hundred miles!

Best in the business! Exceptional customer service! Highly recommend!

I signed up for Home Smart through Xcel Energy and the contractor they use to fix my AC was not available for 3 weeks. I called Groffs, left a message and within a couple of hours Aaron called and said he had someone in the area and they could be to the house in a couple of hours. Aaron himself showed up, diagnosed and fixed the issue in about 10 minutes and was on his way. The fix was a new compressor start module. Very impressed with Aaron and Groffs! Thank you for great service!