HVAC reviews in Arnold, Missouri

Called them today because my ac unit upstairs was not functioning. Very friendly, knew exactly what was wrong, top notch people skills. I will use them again, and recommend for sure.

Matt is great to work with and provides exceptional customer service. He is very knowledgeable at what he does and is very efficient. Will show up in a very timely manner to take care of all your needs! Highly recommend!

Matt and Mike are a pleasure to work with. They're communicative, professional, and knowledgeable. We signed up for the service agreement a few weeks ago, and when I needed an emergency call this week, they showed up and resolved the issue quickly. Would highly recommend!

Customer service is truly the foundation of a successful business and Five Star Heating and Cooling aces that service. From the phone being answered by a human and scheduling the service call to the on-time arrival, cleanliness of their appearance and the job site, thorough communication and extensive knowledge of the system, I give Five Star, 5 stars! Thanks for a job well done!

Matt came out the very next morning after our call for service. He drove 2hrs. 44 minutes each way to get a new blower motor and installed it that day.

We contacted Five star when our AC system wasn’t functioning properly and Matt came out so quickly and got things running great. We were in the middle of a heat wave and could not be more greatful he was able to get to us so fast. Highly recommend!

We called this morning when we woke up with no AC…Matt answered our call right away and was here within 30 minutes. He had us up and running within another 30 minutes!!
Cannot say enough great things about Five Star HVAC and Matt & Mike. They are definitely the guys to call whether you need a new system or need a fix!! Thanks, Matt!!

After losing power due to a storm, my AC unit wasn't working. I called the emergency number & Matt told me he was on his way. He had repairs done & the ac working in no time. He is very knowledgeable, explains issues so I understand - he is also a very nice guy! I appreciate his professionalism, his courtesy & efficiency. Very happy to have found Five Star Heating & Cooling

I had a fantastic experience with Five Star Heating and Cooling! From the moment I contacted them, their team was incredibly friendly and professional. They showed up right on time, completed the work efficiently, and made sure everything was running smoothly before they left. What really impressed me was how affordable their services were—great value without sacrificing quality. I highly recommend Five Star Heating and Cooling to anyone looking for reliable and trustworthy HVAC service!

I highly recommend Matt and Five Star Heating and Cooling! The level of customer service, knowledge, and dedication they provide is truly exceptional. Matt has come through for me multiple times, even after normal business hours, which speaks volumes about his commitment to his customers. He was always punctual and incredibly quick in diagnosing and repairing the issues I faced. Five Star Heating and Cooling has definitely become my go-to for all my heating and cooling needs. You won't be disappointed!

After discovering my A/C unit quit working in the middle of the night, I placed a call to 5 Star Heating and Cooling first thing in the morning. Matt was quick to answer the call and was out later that morning to look at the unit. When arriving Matt and Mike were friendly, explained the issue, and quickly made the repair.
Wonderful service! Will be using anytime we have an issue!

Excellent and prompt service.

They are always prompt and efficient.

They came out the next day and got my furnace running.

New furnace and a/c great job good price professionaly done I am happy thank you

Wonderful people. My heat went out and they fixed it the same day. Honest and Dependable. 5 stars in my opinion. Thank You!

They have 24 hr service so it was great when I needed them on a weekend . They came out the next day to look at my AC. The ordered the AC and installed it the next day. Very professional office to deal with

We have used this company for many years. The entire staff (Including Karen) have always been courteous and professional. I appreciate the good service I have had over the years and can easily recommend them to others.

Very experienced staff. Very able-bodied people to answer every single question I had. I will recommend to my friends and family for all your commercial and residential a/c and hvac needs!

Karen and Crew from Controlled Heating & Cooling have taken great care of me for over 10 years. I highly recommend them . Great service and pricing is always competitive. Janice M

DO NOT use this company very unprofessional!!!

Had them come out for a AC unit in the ceiling because it was leaking water into the bedroom closet. The service guy got up in attic and put his foot thru drywall celing into closet and then charge me $200 for service call. Then had the nerve to blame me because it was wet!! My thought is drywall is not made to stand on I don't care if its wet or blue or green....the wood studs are made to walk on!!

They never offered to pay for damages did finally refund my money after I had to fight with them. I had to have the whole ceiling re dry-walled and then taped and painted. Cost me $500 and never offered me a dime!!

DO NOT use this company very unprofessional!!!