HVAC reviews in Lee's Summit, Missouri

I would like to give my thanks to Matt, Travis and two installers Dean and Dante, guys you did great work. We are very happy and our house is very warm. Great company to work with, very informative beyond our expectation, could not get better
One more time thank you agin. Guys you are the best
Eric

Cody helped us out last weekend and did a great job! He was very professional and definitely went above and beyond! Would recommend to anyone looking for a dependable company to service their HVAC needs!

The circuit board on my 20 year old furnace went out and Travis suggested to replace my furnace since it was so old. He suggested an energy efficient Gold series 2 stage furnace instead of repairing my old one. I agreed since we all know that repairs only last so long on older equipment. Todd and Travis were very professional and knew what they were doing when installing the furnace. I am very grateful that they were able to diagnose the problem and complete the installation in the same day.Travis was also able to save me money with a rebate from KC P&L as well as the money I will be saving on my bills since it is energy efficient. I give them a 5 star rating and will be using them again (hopefully not too soon).

I called after the first cold of the season proved our heater was not functioning the way that it should and often wasn’t heating at all. Lee’s Summit Heating and Cooling got me on the schedule within a couple days. Travis was very punctual and called when he was heading over. He was awesome. The issue was difficult to replicate, but once we got it, Travis went to work on diagnosing the problem.

I don’t know heads or tails about HVAC, but he explained the problem to me in a way that I could understand. He then went above and beyond and called the manufacturer to see if it was under warranty. While it was a relatively newer unit, I feared we were slightly over the standard 5-year-warranty. Travis checked anyway. He found that the warranty was still good for the original owner. But, the name was different on the warranty with the manufacturer. Travis dashes back in and asks for my maiden name. We’re still under warranty. He also updated the information with the manufacturer for me.

It’s hard to know who to trust when you’re dealing with equipment that you’re unfamiliar with. Lee’s Summit Heating and Cooling is a company you can trust. They are reliable, trustworthy, and highly knowledgeable. Plus, they got me in quick. Thank you so much, Lee’s Summit Heating and Cooling!

Our furnace decided to go out on 12/15/20, after some quick research for service companies in our area we settled on Lee's Summit Heating and Cooling due to their great reviews online. They were booked and had to add me to a waiting list and told me they could get me first thing on 12/16. They ended up getting us in on the 15th after all and their tech Eric came and assessed the problem. He had to order a part for us and the turnaround from contact to being fixed was just under three days. Excellent service, very fair prices and their tech Eric is amazing and a valuable asset. We ended up getting a maintenance plan with them and now have peace of mind about our heating and cooling in home and they have a customer for life. I highly recommend this company. Thank you again Eric. See you in the Spring!

Got a new furnace for a large home. They did a great job. Matthew, Don, Eric and Joe were wonderful and did a great install. I'm thrilled to have my new unit. I'd tell anyone to check out Lee's Summit Heating and Cooling. Incredible service and a totally trustworthy company. They go the extra mile and do it the right way. Thanks guys.

Never had experience with their services, but I have had experiences with their drivers Till Today on July 28 of 2025 at 7 AM saw one of their ram trucks hauling around 80 mph down Buckner Tarsney heading towards 50 highway in Grain Valley, Missouri. He rode my behind and was driving recklessly would go over the line even when it wasn’t dotted I would trust their business and don’t get me wrong. I bet it’s good but that one Driver needs to be punished for the stupid things. He’s done he did it like five different cars going down the road.

I am impressed with Luis Lopez, HVAC Tech with Lee's Summit Heating & Cooling. He immediately determined possible issues with our AC unit after listening to me describe my concerns. He communicated his plan of action & showed me several options to not only fix the primary problem but to bring the whole system up to peak operating standard while looking for ways to save me money. I really appreciate the respect, professionalism and friendliness shown by Luis. Thank you.

Justin came out this past Saturday for my maintenance on my HVAC system that had been rescheduled due to weather the previous Monday. Very nice gentleman and took care of my needs and recommended a repair to be done. Did not force the ignition switch on furnace to be replaced but suggested due to wear and showed me the old part vs a new one and the wear. He was very efficient and took care of my needs. Also, Stephanie the office has been very helpful with my needs on the rescheduled appointment due to the weather.. Great job by them both.

Jim came to my house on a Sunday afternoon and was very helpful, polite, and knowledgeable. He explained so many things to me in elementary terms that I could understand. The pricing is very reasonable and fair, and I know I will be using his business from this point forward, especially when it is time to replace my unit. Awesome service and I highly recommend! -Tonya

We are very pleased with Heartland Quality service! Joshua came out and was very professional and helpful while testing our furnace this am. Thanks again for helping us program our new bluetooth thermostat. We look forward to working with HQ for our Fall and Spring maintenance.

Heartland was fantastic! Came home to a 90 degree home. Called Heartland and they were able to come quickly. Diagnosed it, repaired it, and within an hour....the home was cooling again!! John was efficient, professional, and our "hero" last night. Totally recommend their services!!!

Years ago had my furnace quit working in cold January. After searching internet and Yelp, I hired Heartland Quality. They came out quickly & put the furnace back in business. They talked me through what they were doing and explained how this emergency service lined up with their annual maintenance plan. I’ve been on their maintenance plan ever since. Then a few years back when we needed a new A/C & furnace, I just called them, no shopping around; had them replace the water heater too.

Heartland Quality HVAC was recommended to us by our plumber. He uses them for his own property. When our HVAC system failed, we called and they were out the very next day on time. Unfortunately, our system was shot(and old), so he recommended replacement. After we talked to Tom, and he gave us all of our options, we picked a system and scheduled the work for the next day. Again, they showed up on time ready to work. They were very professional and efficient. They appeared experienced and worked very well together. One team replaced the outside unit, and one team worked inside. This is a small family business. The owner himself was on sight! Couldn't be happier with their service. If your'e looking for the cheapest price in town, Heartland probably isn't for you. If you believe (like I do) that you get what you pay for, then these guys are it!!

I used Heartland Quality for a furnace repair this past winter, and Jim (the owner) presented all of my options of whether to repair or replace my system. He didn't try and push to replace it, which was much appreciated. We decided to just repair it at this time, but I'll use Heartland when it comes time to get a new unit. I've recommended Jim to other friends, and he's always treated them honestly and fairly.

After years of struggling with other HVAC companies Heartland finally fixed all of our issues. I definitely recommend them! I love that their employees are long-term so you really get to know who is coming to work on your system. Buy the semi-annual maintenance package like us...life saver!

My Air Conditioner went out. I called Heartland Quality Heating and Cooling and they came out the same day. I needed a new unit, mine was old so we settled on a date to install. I have a medical problem that I cannot have the windows open. Tom went out and got a portable air conditioner, set it up at no charge to me. That was a lifesaver! The guys to do the installing were here on time on the scheduled day and were very professional. I wouldn't call anyone else for my heating and air problem.

Heartland Quality heating and cooling was the best option with in the Kansas city area. I have researched other players and by far, this company is a cheaper and provides best quality. Tom Davis definitely is the most responsive and helpful person I have met. great customer service. He even helped us with spire and kcpl discounts weeks after installation which led us get the discounts.

Jim, spoke to us for about 15 minutes (or more) on the phone about a new furnace and AC. After we decided we would like both, Tom came out in a timely manner with options, 3 of them depending on our budget. He spent about 45 minutes at our house measuring and then talking us through a new system, what recommendations he had, and financial options. Installed also in a timely manner. Phoned/emailed Jim the night of for some concerns (that turned out not to be anything to worry about). Called Tom this morning with same concerns and another one (again, not anything to worry about). Called Jim again and he sent out Josh (the same guy who does our tune-ups in the spring and fall to make sure everything's in tip-top shape) who looked around for about 15 minutes, fixed something super easy, answered all of my questions, and even asked if I had any more. Happy to say our house is now energy efficient and only has about a 5 degree difference in the upstairs versus the basement. These guys go above and beyond. Highly recommend.

Heartland has done a bait and switch and proven that they do not wish to honor our contract. They flaunted an annual renewal for a 5 year service warranty during the sales pitch but will only honor 4 years and Tom canceled the 5th year payment and doubled the price. Until the last 2 years, we felt like this was a great company to work with but after one bad part (didn't have to pay for the part but had to pay a $50 acquisition fee and a $59 service call) and then not honoring the last year of the maintenance care agreement has made us start looking for a new HVAC company. In addition our service tech today did not wear shoe covers as it states on their website. We spoke with Tom at Heartland Quality several times trying to find a solution to this issue but are not satisfied at this time.

**No confusion, we have it in writing. You just chose not to honor it, you requested a higher amount than the written contract. We said no. You refunded us and won't honor the written price you agreed to.

This was a prepaid heater check up on my 2 systems. Dustin was professional and very knowledgeable about his job. He welcomed questions and educated me about my systems. He did a great job with his explanations. When I asked questions about replacing my systems in the future, he explained my options and the benefits of those options. He wasn’t pushy about it. I will continue using Heartland.